Urban Cooling Reviews

Name: Urban Cooling
Address: 55, Second Avenue, Chatham, Kent
Rating: 4.70

4.7 Rating 210 Reviews

93 %

of reviewers recommend Urban Cooling

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About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

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Urban Cooling 5 star review on 29th May 2024

Craig

Urban Cooling 5 star review on 15th July 2023

Tim C

Urban Cooling 5 star review on 5th May 2023

Jesus L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“on the whole the customer service was great, but the reason for the poor rating is because when they installed the fuse box they sent you young lads who had not fully qualified to install it with no supervision or guidance (their senior was in the car downstairs). this is not only a breach but also potentially dangerous to both the young lads and to customers. if not for this i would not have rated them so poorly as with the units themselves they have been great.”

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Posted 2 years ago

Hi, Thank you for your review. As per our discussion with you after your initial concern, we did contact our electrical subcontractor and pass on your comments. Of which it was then relayed back to you that the "young" lad you mentioned was indeed 21 years old, has been an electrical apprentice since he was 15 years old, and was actually fully qualified and registered with City & Guilds for electrical installation, so, there were no breaches of any health & safety. Although we do clearly state on our quotation that any electrical works are carried out by subcontractors, we are not able to vet our subcontractor's qualified staff by age. Even if we could I believe this would leave us open to a discrimination case. With the age discrimination aside, We are sorry you felt this overshadowed your "great" air conditioning system.

Posted 2 years ago

“Amazing quick turnaround. Happy with the end result. I now have water cooled in all rooms across my flat.”

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Posted 2 years ago

“Great service, quickly scheduled with all of our questions answered in advance. The installation process was super smooth, both of the technicians were excellent and super adaptive to work from home schedules (not drilling during meetings :)). The AC works like a treat, definitely worth the investment. Particularly liked the remote switch on feature which allows for cooling to start even if we're not yet home. It even survived the exploration of our curious cats who also loved the cooler air in the summer heat.”

Urban Cooling 5 star review on 13th January 2022

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Posted 2 years ago

“System works great and installation was well organised and went well. We did have an issue on day one, which is only reason not five stars, which meant we had to call but they quickly came out the next day and it's working perfectly ever since! And it was just awesome during the summer!”

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Posted 2 years ago

“I was very pleased with the installation and the service provided by Urban Cooling. I decided to go with Urban Cooling as felt they were more professional than a lot of the competition. Someone always picked up the phone (Lisa) and was happy to answer any questions. Had 4 units installed in a hot top floor flat.”

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Posted 2 years ago

“Excellent service from the first phone call to the installation and even beyond. The engineers were friendly and helpful with any questions we had. We had a slight issue with noise but urban cooling we’re happy to come back and managed to fix the problem. 10/10!”

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Posted 2 years ago

“Very professional service. Mark and Ian responded and organised my installation quickly. The team doing the work on the day were similar. I let them into my flat, we discussed the details of the installation and then I left for the day. When I came back, everything was installed, boxes were taken away and the flat was cleaned (they bring their own cleaning equipment). It has worked excellently since: it is extremely quick to cool the rooms down, and the cost is not bad. Would highly recommend them.”

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Posted 2 years ago

“It was a great service quick easy minimal mess and friendly staff”

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Posted 2 years ago

“Great installation however there were issues post the installation which were quickly dealt with the units are fantastic and make summer much more bearable! highly recoomend”

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Posted 2 years ago

“Really effective air conditioning installed in my new build flat. Would recommend them especially if you can’t have an external unit on your building.”

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Posted 2 years ago

“Came and serviced our cooling unit on time and thoroughly. Very courteous engineer.”

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Posted 2 years ago

“Urban Cooling were on time. The operative was extremely polite and explained exactly what he was going to do to the system. System was checked, cleaned and put make. He covered over any items that could t be moved carefully. I would highly recommended Urban Cooling.”

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Posted 2 years ago

“Excellent company to deal with, very helpful with good engineers”

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Posted 2 years ago

“Urban Cooling consistently came back to ensure my fairly unique AC installation was working efficiently”

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Posted 2 years ago

“I've been really impressed by Urban Cooling's water cooled AC system. It is very effective and one of the best decisions we made on the flat, water cooled systems aren't as cheap as some alternatives but honestly, we've tried a few and they simply don't compare if you can't have external condensers which most apartments can't. The difference it made - cool, effective, quiet etc - made a huge difference to our dual aspect (south and west) facing apartment with large non opening windows. The team were quick, effective, efficient and friendly to deal with before, during and for servicing afterwards. I would recommend. SW London Apartment.”

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Posted 2 years ago

“Thé air con unit provides good cooling but is louder then expected”

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Posted 2 years ago

“Great air conditioning product for flats. Good customer service.”

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Posted 2 years ago

“I was in the process of buying a new flat, and I wanted to work out whether it would be feasible to get air-conditioning installed. I found a Urban Cooling (whom I’d used for service on my old flat) very helpful with ideas and happy to come do a survey.”

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Posted 2 years ago

“Installed a great system, and the support has been excellent. Had an issue with a manufacturing flaw and they worked diligently to source a replacement part and get it up and running again.”

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Posted 2 years ago

“Had 2 air con units installed. Relieved to be able to have a home that can be used year round and can have air con without external condenser. The condenser was installed in a hall cupboard which is far enough away from the other rooms to not be able to hear it churning away. The actual air con units were Panasonic and work as you’d expect. Quiet enough to be able to sleep with it running and controlled through tv Panasonic all (also wired in bedroom and hand held controller in living room). Yes it’s expensive but my home was unbearable in summer so I consider it an investment. The installers knew what they were doing despite being a tricky install with the amount of room they had to install the condenser. Overall I’m happy with the install and results.”

Urban Cooling 5 star review on 13th December 2021

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Posted 2 years ago

Urban Cooling is rated 4.7 based on 210 reviews