Urban Cooling Reviews

Name: Urban Cooling
Address: 55, Second Avenue, Chatham, Kent
Rating: 4.71

4.7 Rating 214 Reviews

93 %

of reviewers recommend Urban Cooling

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About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

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Urban Cooling 5 star review on 15th January 2025

Colin

Urban Cooling 5 star review on 29th May 2024

Craig

Urban Cooling 5 star review on 15th July 2023

Tim C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation was quicker than expected, system worked well during the various heatwaves we've had over the last year. All the sub contractors did a good job too.”

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Posted 1 year ago

“My air conditioning was fitted a year ago and the fitting process was quick and easy, although it did take me 8 months to find someone who would re-plaster and pàint the ceiling. Once I worked out the correct settings in order to get the full benefit from my air conditioning, I have been very pleased with it and during the summer it got a lot of use. I was given good notice of the upcoming service due date and given lots of appointment options to fit in with my availability. I was initially a bit nervous about going ahead with the installation, but I am so glad that I did it in the end. It was very useful visiting the showroom to see the choice of units, prior to making my decision. I chose the Toshiba designer units in the end, and am pleased I made that choice, even though the cost was a bit more.”

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Posted 1 year ago

“It's been a year since I installed my AC through Urban Cooling and the process of installation, customer care and payment were nothing but excellent and outstanding. The only reason I did not provide a 5-star is because the low water pressure caused by the AC which resulted in the unit shut down is still not resolved yet. And I'm confident that it will be resolved soon by the excellent staff in the operation and maintenance division.”

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Posted 1 year ago

“Great service and I am really happy with my AC!”

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Posted 1 year ago

“Great service and always respond quickly to any questions. Very reliable”

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Posted 1 year ago

“We had such an amazing experience with Urban Cooling. They were the 4th company I’d approached for a complex job or that was what I’d been told by all the others. Ian was very calm, straight talking and reassuring. Everything was taken care of smoothly and the work was carried out on time and all the mess cleared up as if they’d never been. A year later our Aircon is working perfectly and we have no hesitation to say we definitely used the right company. Also their quotes and final bill were the cheapest.”

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Posted 1 year ago

“Excellent product and Service. Installed basic unit in loft room and has worked wonders this summer. Had initial issue with a leak which was resolved very promptly.”

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Posted 1 year ago

“Team are extremely helpful since installing my units. Post-installation care isn't not something you should be worried about with this company.”

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Posted 1 year ago

“Excellent customer service and installation team. The team did a great job over two days of a difficult installation (due to size and shape of the apartment) fantastic cooling and super quiet”

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Posted 1 year ago

“Two of your engineers turned up to do the service for my A/c and I found them very polite, they took great care whilst doing the service so I can highly recommend Urban Cooling. Mrs. Winterflood”

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Posted 1 year ago

“Great, excellent and efficient!”

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Posted 1 year ago

“Easy to book a service. The Engineer is always on time. Very pleased with service.”

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Posted 1 year ago

“Great service!”

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Posted 1 year ago

“Excellent professionalism in the installation and servicing of our aircon units. We are super pleased with the outcome.”

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Posted 1 year ago

“Great service, quickly installed and they left my apartment looking immaculate. We haven't used the air conditioning much but even putting it on for 10 minutes has an amazing cooling effect on the room. Unobtrusive and excellent - thanks so much.”

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Posted 1 year ago

“We had Urban Cooling install a customised Daikin system in our home and from the outset, we understood that this was going to be an extremely complex operation. Tony Ellerker and Mark Cullen guided us through exactly what was required throughout the planning and execution process, and also went above and beyond to analyse the situation before any work was undertaken. Mark patiently responded to every question I had on the installation and commissioning process, and also provided his professional insight where relevant. While there were issues during the installation and commissioning process that affected the full operation of the units, Tony and Mark refused to let those go unresolved and fully compensated for them. Moreover, although there were other issues with the units post-commissioning that also affected their full operation, Urban Cooling did not require any further payment until those issues were resolved (and I have to commend the engineer, Martin, who tirelessly ensured that all issues were rectified). Understandably, this system is priced at a higher level, but given the service levels received (also from Erin who scheduled the servicing appointments), this premium explains itself.”

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Posted 1 year ago

“Super profession”

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Posted 1 year ago

“very pleased with this system which is reliable and does not require an outside box as it is plumbed in to the water system. This was a requirement as i am in a listed building. Coped well even in the recent extreme heat and in an attic apartment.”

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Posted 1 year ago

“The product quality is excellent”

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Posted 1 year ago

We pride ourselves in delivering high-quality products, so thanks for your five-star review, Greg!

Posted 1 year ago

“I’m very pleased with my new Urban Cooling aircon. The units are quiet and quickly cool the room and reduce humidity. The installation was no problem and the company followed up to make sure everything was working well.”

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Posted 1 year ago

We're thrilled to hear that you're pleased with both your air conditioning system and the installation process, Tom.

Posted 1 year ago

Urban Cooling is rated 4.7 based on 214 reviews