Urban Cooling Reviews

Name: Urban Cooling
Address: 55, Second Avenue, Chatham, Kent
Rating: 4.70

4.7 Rating 210 Reviews

93 %

of reviewers recommend Urban Cooling

Company Reviews

Metrics

Info

About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

Write Your review

Tell us how Urban Cooling made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Urban Cooling 5 star review on 29th May 2024

Craig

Urban Cooling 5 star review on 15th July 2023

Tim C

Urban Cooling 5 star review on 5th May 2023

Jesus L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and always respond quickly to any questions. Very reliable”

Helpful Report

Posted 11 months ago

“We had such an amazing experience with Urban Cooling. They were the 4th company I’d approached for a complex job or that was what I’d been told by all the others. Ian was very calm, straight talking and reassuring. Everything was taken care of smoothly and the work was carried out on time and all the mess cleared up as if they’d never been. A year later our Aircon is working perfectly and we have no hesitation to say we definitely used the right company. Also their quotes and final bill were the cheapest.”

Helpful Report

Posted 11 months ago

“Excellent product and Service. Installed basic unit in loft room and has worked wonders this summer. Had initial issue with a leak which was resolved very promptly.”

Helpful Report

Posted 11 months ago

“Team are extremely helpful since installing my units. Post-installation care isn't not something you should be worried about with this company.”

Helpful Report

Posted 1 year ago

“Excellent customer service and installation team. The team did a great job over two days of a difficult installation (due to size and shape of the apartment) fantastic cooling and super quiet”

Helpful Report

Posted 1 year ago

“Two of your engineers turned up to do the service for my A/c and I found them very polite, they took great care whilst doing the service so I can highly recommend Urban Cooling. Mrs. Winterflood”

Helpful Report

Posted 1 year ago

“Great, excellent and efficient!”

Helpful Report

Posted 1 year ago

“Easy to book a service. The Engineer is always on time. Very pleased with service.”

Helpful Report

Posted 1 year ago

“Great service!”

Helpful Report

Posted 1 year ago

“Excellent professionalism in the installation and servicing of our aircon units. We are super pleased with the outcome.”

Helpful Report

Posted 1 year ago

“Great service, quickly installed and they left my apartment looking immaculate. We haven't used the air conditioning much but even putting it on for 10 minutes has an amazing cooling effect on the room. Unobtrusive and excellent - thanks so much.”

Helpful Report

Posted 1 year ago

“We had Urban Cooling install a customised Daikin system in our home and from the outset, we understood that this was going to be an extremely complex operation. Tony Ellerker and Mark Cullen guided us through exactly what was required throughout the planning and execution process, and also went above and beyond to analyse the situation before any work was undertaken. Mark patiently responded to every question I had on the installation and commissioning process, and also provided his professional insight where relevant. While there were issues during the installation and commissioning process that affected the full operation of the units, Tony and Mark refused to let those go unresolved and fully compensated for them. Moreover, although there were other issues with the units post-commissioning that also affected their full operation, Urban Cooling did not require any further payment until those issues were resolved (and I have to commend the engineer, Martin, who tirelessly ensured that all issues were rectified). Understandably, this system is priced at a higher level, but given the service levels received (also from Erin who scheduled the servicing appointments), this premium explains itself.”

Helpful Report

Posted 1 year ago

“Super profession”

Helpful Report

Posted 1 year ago

“very pleased with this system which is reliable and does not require an outside box as it is plumbed in to the water system. This was a requirement as i am in a listed building. Coped well even in the recent extreme heat and in an attic apartment.”

Helpful Report

Posted 1 year ago

“The product quality is excellent”

Helpful Report

Posted 1 year ago

We pride ourselves in delivering high-quality products, so thanks for your five-star review, Greg!

Posted 1 year ago

“I’m very pleased with my new Urban Cooling aircon. The units are quiet and quickly cool the room and reduce humidity. The installation was no problem and the company followed up to make sure everything was working well.”

Helpful Report

Posted 1 year ago

We're thrilled to hear that you're pleased with both your air conditioning system and the installation process, Tom.

Posted 1 year ago

“Great service and installation. Always turn up on time and any issues have been resolved swiftly. The installation team were polite tidy and courteous and keep me updated on what they would do every day. Can't recommend them enough.”

Helpful Report

Posted 1 year ago

Thank you for your great review! We're delighted to know you had a positive customer service and installation experience. Your recommendation means a lot to us!

Posted 1 year ago

“Absolutely love my air con. Been a god send in the hot weather. Works great and cools my flat down almost instantly.”

Helpful Report

Posted 1 year ago

Thanks for your review, Ricky. We're thrilled to hear how much you're enjoying your air conditioning system.

Posted 1 year ago

“I opted for the single Panasonic unit and water cooling for our main living room. We get the sunshine over the apartment most of the day which is wonderful but it can be very warm in the peak of summer. This system suited our needs perfectly. I was able to book an installation slot ahead of time and the 3 part deposit payment method made it easily affordable. When the installation team turned up they were pleasant, happy and engaging. They worked as a pair and were able to finish the installation in a few hours. As per the pictures, the only hole in the ceiling was one to run the piping to the unit. I chose to have it above the doorway and they were able to fit it into the door frame. The recommended decorator was also brilliant. The making good was just professional and quick. The unit is quiet with the compressor in the utility cupboard with our heat exchanger which has a quiet hum also. It cools the room in a couple of minutes and easily maintains the required temperature. Cost wise it is seems to be around £1 a day even with the high electricity prices at the moment. I am super thrilled with it and thank you!”

Helpful Report

Posted 1 year ago

We're glad you are happy with your air conditioning system. Your detailed feedback about the installation process and your positive experience with our team is greatly appreciated. Thanks for leaving such a great review, Tim.

Posted 1 year ago

“Excellent customer service! Delighted with the product too.”

Helpful Report

Posted 1 year ago

Thanks for your positive review, Tanya. It’s greatly appreciated.

Posted 1 year ago

Urban Cooling is rated 4.7 based on 210 reviews