Name: Urban Apothecary London
Address: Grosvenor House Uppingham Road, Leicestershire
Rating: 4.40

“Very disapointed in your WINTER FIR diffusers, OUDH GERANIUM are very good. the £100.00 free gift you give me is probably worth about £5.00 or so?.”

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Posted 4 months ago

Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 4 months ago

“Unimpressed. The smell is amazing, but the quality of touch doesn’t match. I think Aesop is the better option, I know they are trying to compete on price, but disappointed”

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Posted 7 months ago

We are happy to hear that you love the smell of your Urban Apothecary hand and body wash. Thank you for sharing your feedback regarding the texture. Our aim is always to provide a sensorial experience. For the washes, we combine an evocative scent with softly lathering cleansing bubbles; coconut oil extracts are also included in the formula to help smooth and moisturise the skin.

Posted 7 months ago

“I am rather disappointed and regretted in getting 2 refills. The scent is missing unlike my first usage.”

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Posted 8 months ago

Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 8 months ago

“Expensive rather expensive smells ok prefer acqua di parma”

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Posted 1 year ago

“Really like the smell of the scent that I have and have used the products for 2 years. Unfortunately prices have increased and while the quality and product remain the same, I do not believe it represents good value anymore.”

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Posted 1 year ago

Thank you for sharing your thoughts about the scent you have been using for the past two years. It's great to hear that you have enjoyed the fragrance and have found the products to be of good quality. However, we do understand your concern regarding the recent price increases and how it has affected your perception of the value. Unfortunately, as with many manufacturing businesses the cost of raw materials has increased significantly in the last 12 months and in order to maintain the quality of our products we had a small price increase at the end of last year. In acknowledgment of our regular customers, like yourself, we have created Surprise Boxes filled with our bestsellers and most-loved products. These boxes are presented with a generous 50% discount for a limited time. This way, you can continue to enjoy our products at a more affordable price. If you would like to stay informed about these special promotions, we invite you to sign up via our website. By doing so, you will receive notifications whenever these Surprise Boxes become available. This will ensure that you never miss out on the opportunity to purchase your favorite products at a discounted price.

Posted 1 year ago

“The scent is ok. Considering it's coconut based it didn't even stand up close to Diesel OTB Wild (OOP) in price, scent, or longevity. The smell is 'ok'. I will not be purchasing again, if I could get a refund for a partially sprayed fragrance I would. If you know fragrance, don't waste your money.”

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Posted 1 year ago

“Not as good as the 1st one I had from boots chemist add more fragrance so that you can actually smell it would be nice.”

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Posted 2 years ago

Thank you for taking the time to review our product. We're sorry to hear that you're disappointed with the fragrance. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 2 years ago

“The Oud candle is a little disappointing after the hand wash which is really good.”

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Posted 2 years ago

“I LOVE these products. I bought some candles for myself and some soaps for my Dad. I did include the free gift card - sadly a lot of the black ink transferred from the card to the white packaging, making the boxes look scuffed.”

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Posted 2 years ago

Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 2 years ago

Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 2 years ago

“One scent good, one scent bad. The 'Green Lavender' is lovely, the 'Petrichor' is horrible”

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Posted 3 years ago

Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 3 years ago

“I chose the Oudh fragrance tea lights the smell is delightful but unfortunately the wicks are too short so can go out and need relighting which is disappointing. Also the plastic case can get very hot. Expensive too.”

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Posted 3 years ago

Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 3 years ago

Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Urban Apothecary London Reviews