Urban Apothecary London Reviews

Name: Urban Apothecary London
Address: Grosvenor House Uppingham Road, Leicestershire
Rating: 4.44

4.4 Rating 207 Reviews

85 %

of reviewers recommend Urban Apothecary London

4.4

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Urban Apothecary London 5 star review on 30th November 2023

Anonymous

Anonymous // 01/01/2019

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“Productos buenisimoa, pero gastos de envío súper caros”

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Posted 2 years ago

“Expensive, but a quality product with A+++++ packaging and great delivery.”

Urban Apothecary London 5 star review on 17th October 2022

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Posted 2 years ago

“Love UA products, especially the Oriental Noir diffuser and room spray. The scent is lovely but not overpowering.”

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Posted 2 years ago

“Excellent service with delightful fragrances. Last much longer than other brands of candle and diffuser.”

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Posted 2 years ago

“The product is lovely, however, my spend entitled me to receive 2 free samples, I received 1, because that was all I entered on the order form, a little common sense wasn't applied by the staff member that processed the order.”

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Posted 2 years ago

“Great product, great scents”

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Posted 2 years ago

“The product came very well packaged. This was a new scent for me, i had previously received candles from this company and was impressed by the potency of the aromas. I am really pleased with the quality of the coconut hand wash and lotion, as well. I will be ordering again!”

Urban Apothecary London 5 star review on 16th September 2022

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Posted 2 years ago

“Fantastic company with products that really deliver. Such beautiful scents, my home smells like a sanctuary. People always check before they leave that they have the name of each product. I would just say that the packaging needs rethinking but that won’t take much thought to turn this company into one of the best.”

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Posted 2 years ago

“I absolutely love shopping with this small business. I have purchased a few times now and the scents are beautiful and quality exceptional. I love the design and how stylish the products look in my home. The fast shipping is always a bonus too.”

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Posted 2 years ago

“Delivered on time and in a presentation bag, excellent service thank you”

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Posted 2 years ago

“All my products were nicely packaged and they all look gorgeous. I cannot write a review on the fragrance yet as they were bought as a present so I won't know until I visit the recipient's house! I'm sure they smell gorgeous and they will e a lovely gift to give someone”

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Posted 2 years ago

“This is my second green lavender diffuser from Urban Apothecary, the first being a gift from my son. I love the scent and the fact that it filled by room in Spain for many months .”

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Posted 2 years ago

“You are fortunate to have among your suite of fragrances the best one on planet Earth. So as long as you continue to make 'Smoked Leather' I'll continue to be your customer.”

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Posted 2 years ago

“Good product. Excellent service”

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Posted 2 years ago

“Really love scented goods, the oid and geranium is delicious”

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Posted 2 years ago

“Love it so much I’m about to order more of Lagoon”

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Posted 2 years ago

“Lovely product - coconut grove hand and body wash - terrible packaging - polystyrene NURDLES. Can’t stomach the environmental damage.”

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Posted 2 years ago

Thank you for taking the time to write a review. We're happy to let you know that we only use 100% biodegradable eco-chips which provide a good source of protection to products in transit whilst still being good for the environment. We're thrilled you're happy with the product itself and perhaps now you know about our eco-chips you'd like to revise your review based on this information, we'd be happy to send through a link for you to do so. Kind regards, Sophie

Posted 2 years ago

“Very disappointed with products ordered . Fragrances very very mild . Similar products from Aldi ( room diffusers and candles) at less than £6.00 per product are better value for money”

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Posted 2 years ago

Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 2 years ago

“I LOVE these products. I bought some candles for myself and some soaps for my Dad. I did include the free gift card - sadly a lot of the black ink transferred from the card to the white packaging, making the boxes look scuffed.”

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Posted 2 years ago

“I was given the Fig Tree hand gel as a Christmas present and love it so much I just had to replace it for when it finishes. The delivery was exceptionally quick and I was kept well informed throughout regarding the delivery. Great Company and I will definately be back for more supplies in the future. Thanku.”

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Posted 2 years ago

Urban Apothecary London is rated 4.4 based on 207 reviews