Urban Apothecary London Reviews

Name: Urban Apothecary London
Address: Grosvenor House Uppingham Road, Leicestershire
Rating: 4.40

4.4 Rating 222 Reviews

83 %

of reviewers recommend Urban Apothecary London

4.4

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Urban Apothecary London 5 star review on 30th November 2023

Anonymous

Anonymous // 01/01/2019

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“Doesn’t smell as strong as I would have preferred, but lovely scent”

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Posted 2 years ago

“completely amazing customer service, very personal and caring”

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Posted 2 years ago

Thank you Jo for your lovely review.

Posted 2 years ago

“Items arrived quickly and well packaged. Scent was strong prior to lighting. None of the three tea lights or votive candle had any scent when lit. I wish I had bought all tea lights instead of taking a chance on a larger candle for one scent. Used in small office to ensure room size was not factor in lack of scent. Very disappointed.”

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Posted 2 years ago

Thank you for taking the time to review our product. We're sorry to hear that you're disappointed with your purchase. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 2 years ago

“Lovely fragrance. Great find!”

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Posted 2 years ago

“After querying my option for a replacement for the previous fragrance I had, Arboretum, prior to rebranding, I was advised that Red Cedar was the new name and same smell. I’m afraid it’s not quite the same thing, although somewhat similar, and definitely does not create the ambiance the previous one did. So I’m a bit disappointed. It just seems much much thinner and “watered down”. That’s the issue with ordering online a supposed substitute. I’ll have to try something or somewhere else next time.”

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Posted 2 years ago

Hi Pascal, Thank you for your review. We're sorry to hear that you're disappointed with your purchase. I can confirm that once the 'Arboretum' fragrance was discontinued in the Urban Olfactory brand the exact same fragrance specification and inclusion levels were moved into Urban Apothecary. The only difference was the vessel material with the Urban Olfactory product originally in tin and then this moved to glass In Urban Apothecary. If you'd like to discuss this further please don't hesitate to get in touch with us at customerservice@urbanapothecarylondon.com

Posted 2 years ago

“Excellent service, candle smell a bit disappointing not very strong”

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Posted 2 years ago

“I bought several tea lights to try them out and the scent is not that strong except for the Tuberose one but I bought a larger Oudh Geranium and it smells lovely.”

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Posted 2 years ago

“Good service, gorgeous scents”

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Posted 2 years ago

“Very nice products”

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Posted 2 years ago

“Wanted a diffuser for my new lodge , and coconut grove seemed perfect ! And it is , smells warm,soft but fresh . Very zesty with lime, and warming coconut , not sickly just gorgeous !!”

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Posted 2 years ago

“Body wash received unfortunately the pump action doesn’t work on the dispenser. Have contacted customer services twice but no one has responded”

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Posted 2 years ago

Hi Elaine, We’re sorry to hear that you’re disappointed with your purchase. I can confirm that we haven’t received an email regarding this matter. Please could you email us on customerservice@urbanapothecarylondon.comand we’d be happy to resolve this for you. Kind regards, Sophie

Posted 2 years ago

“5 stars for the reed diffusers are fantastic, they are long lasting and the fragrance of both Bay Berry and the Oudh Geranium are beautiful and sophisticated.”

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Posted 2 years ago

Hi Joanne, Thank you so much for your kind words about our reed diffusers. We are so pleased that you have been a return customer and enjoyed both the Bay Berry and Oudh Geranium fragrances. We truly appreciate your five-star rating of Urban Apothecary London diffusers! Kind regards, Sophie

Posted 2 years ago

“Helped me out when I gave the wrong delivery address!”

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Posted 2 years ago

“I love the oud geranium fragrance hence bought not just the body wash but the eau de parfum, on top decided to try another fragrance green lavender, which is ok but i am sad to say neither of the sprays lasts more than a few hours, perhaps consider how can you make them last.”

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Posted 2 years ago

“Really lovely product that I purchased, and fast delivery. Very pleased.”

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Posted 2 years ago

“Great product.”

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Posted 2 years ago

“Bought tea lights and refill for diffuser. I just love Urban Apothecary products. Yes you pay a bit more but the candles and diffusers last much longer than others I’ve purchased so worth it. Never been disappointed with any of the scents but my current favourite is black viper!”

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Posted 2 years ago

Thank you for taking the time to leave us such a lovely review.

Posted 2 years ago

“love the smell and arrives very quickly”

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Posted 2 years ago

“I absolutely love the green lavender hand wash, I’m always on the look out for something a little special for the downstairs bathroom and this is just perfect. When it runs out I’ll be ordering again.”

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Posted 2 years ago

Thank you Lorna for taking the time to leave us a lovely review.

Posted 2 years ago

“Fantastic”

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Posted 2 years ago

Urban Apothecary London is rated 4.4 based on 222 reviews