Name: Urban Apothecary London
Address: Grosvenor House Uppingham Road, Leicestershire
Rating: 4.44

“I have yet to receive my merchandise ordered and have not heard back from my email inquiry regarding when the purchase will be received”

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Posted 1 year ago

Hi Alyse, We're sorry to hear that you've encountered a problem with delivery. I understand from our customer service team that this has been resolved. Kind regards, Kate

Posted 1 year ago

“Bought a tomato vine/leaf candle which didn't smell like tomato vine at all. And I can't return it because the packaging is open. So I have an expensive candle, that doesn't smell good, in my house. Not impressed.”

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Posted 1 year ago

Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 1 year ago

“A wonderful product, Black Viper room diffuser. Such an intoxicating perfume. Expensive but good. This is my second one. Delivery was top class and fast.”

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Posted 1 year ago

“Brill service as usual”

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Posted 1 year ago

“Scents are great - bought tea lights to sample. But they only burn half before the wick is drowned and goes out. Avoided a costly mistake on a larger candle, made me decide not to buy them.”

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Posted 1 year ago

Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 1 year ago

“I have their diffusers all over my house and they smell wonderful. Wonderful service and great products.”

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Posted 1 year ago

“I had really high hopes for the reed diffuser given the price but although the scent is nice it doesn’t seem to diffuse very well. It’s only in a small bathroom and I can’t smell it all unless I get right up to it and smell it. I won’t be purchasing another and feel a little cheated for the price”

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Posted 1 year ago

Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 1 year ago

“Really like the smell of the scent that I have and have used the products for 2 years. Unfortunately prices have increased and while the quality and product remain the same, I do not believe it represents good value anymore.”

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Posted 1 year ago

Thank you for sharing your thoughts about the scent you have been using for the past two years. It's great to hear that you have enjoyed the fragrance and have found the products to be of good quality. However, we do understand your concern regarding the recent price increases and how it has affected your perception of the value. Unfortunately, as with many manufacturing businesses the cost of raw materials has increased significantly in the last 12 months and in order to maintain the quality of our products we had a small price increase at the end of last year. In acknowledgment of our regular customers, like yourself, we have created Surprise Boxes filled with our bestsellers and most-loved products. These boxes are presented with a generous 50% discount for a limited time. This way, you can continue to enjoy our products at a more affordable price. If you would like to stay informed about these special promotions, we invite you to sign up via our website. By doing so, you will receive notifications whenever these Surprise Boxes become available. This will ensure that you never miss out on the opportunity to purchase your favorite products at a discounted price.

Posted 1 year ago

“Love this product. The smell is amazing, and very long lasting”

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Posted 1 year ago

“Ordered for the first time, the entire Oriental Nior range including candle, room defuser, soap bar, bodywash & lotion. The packaging is lovely and it smells beautiful. Delivery stated 4 working days and arrived the next day, so extremely impressed.”

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Posted 1 year ago

Thank you so much Claire for the 5-star review rating! We hope you enjoy the products and look forward to fulfilling another order for you again soon.

Posted 1 year ago

“My order arrived promptly the next day, with no issues. Communication via email was effective and I’m incredibly pleased with the product I received. Zero damage to the packaging and I love the product (Coconut Grove perfume). The only slightly negative feedback I have is… I wish the amazing scent was more long lasting on the skin.”

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Posted 1 year ago

Thank you Jessica, for your amazing 5 star rating of Urban Apothecary London! We're so glad to hear that your order arrived promptly, that communication via email was effective and that you love the scent of Coconut Grove perfume. We will be sure to feedback your comments regarding longevity of scent to our development team.

Posted 1 year ago

“Quality products at reasonable prices. Had issue with delivery which they rectified immediately so very happy with their customer service. Will be ordering again soon 👍”

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Posted 1 year ago

Thank you Martin, we look forward to fulfilling another order for you again in the future.

Posted 1 year ago

“Fig tree candle as a gift a year ago and fragrance fills the whole room absolutely love it just bought another!”

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Posted 1 year ago

Thank you so much for the generous 5 star rating, Bobby! We really appreciate your support. We are thrilled to hear that you loved the Fig Tree candle that you received from us last year and that you have now purchased another - thank you for being a returning customer!

Posted 1 year ago

“Fast delivery, pleasant samples”

Urban Apothecary London 5 star review on 30th May 2023

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Posted 1 year ago

“The Products are lovely I love the simple packaging Incredibly fast service Will definitely be ordering more! Let's see how well they last!”

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Posted 1 year ago

“Great quality of products! I absolutely love the body creams and the perfume! This is my second time buying this products and no regrets at all! Highly recommended!”

Urban Apothecary London 5 star review on 23rd May 2023

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Posted 1 year ago

Thank you so much for your wonderful 5 star rating, Adrian! We're so glad to hear that you love our body creams and perfumes. Enjoy! and we look forward to fulfilling an order for you again soon. Kind regards, Sophie

Posted 1 year ago

“Beautiful product. The scent is amazing and the liquid is very high quality. Will definitely purchase again.”

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Posted 1 year ago

“My third refill of this, love this smell”

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Posted 1 year ago

“The scent is ok. Considering it's coconut based it didn't even stand up close to Diesel OTB Wild (OOP) in price, scent, or longevity. The smell is 'ok'. I will not be purchasing again, if I could get a refund for a partially sprayed fragrance I would. If you know fragrance, don't waste your money.”

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Posted 1 year ago

“The fig candle has a wonderful aroma. Lasts well and burns evenly. Fast delivery.”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Urban Apothecary London Reviews