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Urban Apothecary London Reviews

4.4 Rating 222 Reviews
83 %
of reviewers recommend Urban Apothecary London
4.4
Based on 222 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Read Urban Apothecary London Reviews
Urban Apothecary London 5 star review on 30th November 2023
David Foley
Urban Apothecary London 5 star review on 31st October 2023
Reginald Nicks
Urban Apothecary London 5 star review on 31st October 2023
Reginald Nicks
Urban Apothecary London 5 star review on 15th August 2023
Anonymous
Urban Apothecary London 5 star review on 30th May 2023
Olena Lagodiuk
Urban Apothecary London 5 star review on 23rd May 2023
Adrian Cruz
Urban Apothecary London 5 star review on 2nd May 2023
Christopher Gillies
9
Anonymous
Anonymous  // 01/01/2019
I love all the products I have bought thus far. Usually the Coconut Grove , diffusers & candles as that is the name of our road in Barbados… so makes it extra special. A really beautiful scent & really does remind me of the tropics. As always prompt delivery, well packaged & nothing is too much trouble for this unique & wonderful independent company. I have recommended to family & friends as one of your products is always on my birthday/ Christmas wish list. Thank you.
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Posted 1 year ago
Thank you for taking the time to write us such a lovely review. The Coconut Grove scent is very special and we're pleased you enjoy it as much as we do. We will look forward to fulfilling orders for you in the future. Kind regards, Sophie
Posted 1 year ago
Great scents, good customer service, reasonable prices. Arrived quickly and well packaged
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Posted 1 year ago
Green lavender: Refreshing, delicate yet intense room fragrance! Excellent quality and the bottle is class! One of the very few room fragrances that doesn’t give me headache.
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Posted 1 year ago
They smell fantastic. Arrived quickly. Lovely packaging. Product lasts for ages. Top quality.
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Posted 1 year ago
Excellent products. Very different scents compared to the normal florals that you can buy. I buy these products for my son to use in his flat and they are exceptional
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Posted 1 year ago
Lovely company and very helpful. Purchased two candle lids and they are exactly what I wanted. Thank you 😊
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Posted 1 year ago
Absolutely love the beautiful scents made by Urban Apothecary! I have tried both the perfumes and body wash. They are truly glamourous and the delivery was fast.
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Posted 1 year ago
Absolutely love the tuberose candle. I'm thinking of ordering tealights in other scents to work out for real favourites. I had smelled the tuberose at a friends and knew I loved it, but know there are others to experience.
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Posted 1 year ago
The mystery boxes are amazing value... this is my second one and I will definitely buy again !
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Posted 1 year ago
Wrong item sent (to Germany) as a gift. On contacting customer services was told nothing could be done. Very poor show.
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Posted 1 year ago
Hi Carol, Thank you for taking the time to leave a review. We pride ourselves on exceptional customer service and having found the best resolution for you accidentally ordering the wrong item which was being sent to Germany, we hope you will reconsider the star rating. Once you contacted us to advise on your mistake, we immediately took the time to liaise with DHL to try to retrieve your package that had been dispatched the previous day. However, it was already in Germany and could not be retrieved as it was due to be delivered that day. We therefore advised it would need to be returned to us so that we could help you with an exchange. We cannot be held responsible for customers ordering the wrong item, but we always endeavour to help. Kind regards, Anna
Posted 1 year ago
Very efficient service. Lovely scent. Would rather it was slightly stronger, even with turning the reeds over, but still lovely nonetheless.
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Posted 1 year ago
Fabulous handwash and reed diffuser. Super fast delivery. What's not to like? I will definitely be buying more products from Urban Apothecary.
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Posted 1 year ago
Absolutely love these candles. They last ages and the smell is gorgeous
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Posted 1 year ago
I received a travel size bottle of our geranium hand wash/body wash in an advent calendar, loved it so much had to order the full size. Smells amazing. Please allow samples of your products in advent calendars in the future it’s a great way to try new brands and products. I didn’t know about your company before this.
Urban Apothecary London 5 star review on 15th August 2023
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Posted 1 year ago
I have yet to receive my merchandise ordered and have not heard back from my email inquiry regarding when the purchase will be received
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Posted 1 year ago
Hi Alyse, We're sorry to hear that you've encountered a problem with delivery. I understand from our customer service team that this has been resolved. Kind regards, Kate
Posted 1 year ago
Bought a tomato vine/leaf candle which didn't smell like tomato vine at all. And I can't return it because the packaging is open. So I have an expensive candle, that doesn't smell good, in my house. Not impressed.
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Posted 1 year ago
Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.
Posted 1 year ago
A wonderful product, Black Viper room diffuser. Such an intoxicating perfume. Expensive but good. This is my second one. Delivery was top class and fast.
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Posted 1 year ago
Brill service as usual
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Posted 1 year ago
Scents are great - bought tea lights to sample. But they only burn half before the wick is drowned and goes out. Avoided a costly mistake on a larger candle, made me decide not to buy them.
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Posted 1 year ago
Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.
Posted 1 year ago
I have their diffusers all over my house and they smell wonderful. Wonderful service and great products.
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Posted 1 year ago
Urban Apothecary London is rated 4.4 based on 222 reviews