Urban Apothecary London Reviews

Name: Urban Apothecary London
Address: Grosvenor House Uppingham Road, Leicestershire
Rating: 4.44

4.4 Rating 207 Reviews

85 %

of reviewers recommend Urban Apothecary London

4.4

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Urban Apothecary London 5 star review on 30th November 2023

Anonymous

Anonymous // 01/01/2019

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“Honestly I am not impressed about the perfume Smoked Leather that I have bought..... A washed clone of Tuscan Leather with a more pronounce smell of the berries present in TF scent and on top of that it does not stay for to long on me.... Not worthy the 50£ for 50ml..... First and last time I buy from here. Sorry! 👎”

Helpful Report

Posted 1 year ago

We are sorry to hear that you are not satisfied with your experience with Smoked Leather. All our fragrances are created from our founder’s scent memories and are original bespoke compositions. Our fragrances are eau de parfum strength and depending on skin type should have lasting power that sits between an eau de toilette and a perfume.

Posted 1 year ago

“Coconut galore! This scent is just gorgeous, so clean and refreshing. Smells for a long time too”

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Posted 1 year ago

“Delivered on time as requested. A good product.”

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Posted 1 year ago

“Simply the best Tuberose fragrance ive found... And i have tried many. .. Even diptyque. Amaizing.. Just wish the throw off was stronger to fill my rooms. True tuberose buds. Love it”

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Posted 1 year ago

“Beautifully packed and smells amazing.”

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Posted 1 year ago

“Very efficient service and good quality products”

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Posted 1 year ago

“I love all the products I have bought thus far. Usually the Coconut Grove , diffusers & candles as that is the name of our road in Barbados… so makes it extra special. A really beautiful scent & really does remind me of the tropics. As always prompt delivery, well packaged & nothing is too much trouble for this unique & wonderful independent company. I have recommended to family & friends as one of your products is always on my birthday/ Christmas wish list. Thank you.”

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Posted 1 year ago

Thank you for taking the time to write us such a lovely review. The Coconut Grove scent is very special and we're pleased you enjoy it as much as we do. We will look forward to fulfilling orders for you in the future. Kind regards, Sophie

Posted 1 year ago

“Great scents, good customer service, reasonable prices. Arrived quickly and well packaged”

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Posted 1 year ago

“Green lavender: Refreshing, delicate yet intense room fragrance! Excellent quality and the bottle is class! One of the very few room fragrances that doesn’t give me headache.”

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Posted 1 year ago

“They smell fantastic. Arrived quickly. Lovely packaging. Product lasts for ages. Top quality.”

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Posted 1 year ago

“Excellent products. Very different scents compared to the normal florals that you can buy. I buy these products for my son to use in his flat and they are exceptional”

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Posted 1 year ago

“Lovely company and very helpful. Purchased two candle lids and they are exactly what I wanted. Thank you 😊”

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Posted 1 year ago

“Absolutely love the beautiful scents made by Urban Apothecary! I have tried both the perfumes and body wash. They are truly glamourous and the delivery was fast.”

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Posted 1 year ago

“Absolutely love the tuberose candle. I'm thinking of ordering tealights in other scents to work out for real favourites. I had smelled the tuberose at a friends and knew I loved it, but know there are others to experience.”

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Posted 1 year ago

“The mystery boxes are amazing value... this is my second one and I will definitely buy again !”

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Posted 1 year ago

“Wrong item sent (to Germany) as a gift. On contacting customer services was told nothing could be done. Very poor show.”

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Posted 1 year ago

Hi Carol, Thank you for taking the time to leave a review. We pride ourselves on exceptional customer service and having found the best resolution for you accidentally ordering the wrong item which was being sent to Germany, we hope you will reconsider the star rating. Once you contacted us to advise on your mistake, we immediately took the time to liaise with DHL to try to retrieve your package that had been dispatched the previous day. However, it was already in Germany and could not be retrieved as it was due to be delivered that day. We therefore advised it would need to be returned to us so that we could help you with an exchange. We cannot be held responsible for customers ordering the wrong item, but we always endeavour to help. Kind regards, Anna

Posted 1 year ago

“Very efficient service. Lovely scent. Would rather it was slightly stronger, even with turning the reeds over, but still lovely nonetheless.”

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Posted 1 year ago

“Fabulous handwash and reed diffuser. Super fast delivery. What's not to like? I will definitely be buying more products from Urban Apothecary.”

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Posted 1 year ago

“Absolutely love these candles. They last ages and the smell is gorgeous”

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Posted 1 year ago

“I received a travel size bottle of our geranium hand wash/body wash in an advent calendar, loved it so much had to order the full size. Smells amazing. Please allow samples of your products in advent calendars in the future it’s a great way to try new brands and products. I didn’t know about your company before this.”

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Posted 1 year ago

Urban Apothecary London is rated 4.4 based on 207 reviews