Urban Apothecary London Reviews

Name: Urban Apothecary London
Address: Grosvenor House Uppingham Road, Leicestershire
Rating: 4.42

4.4 Rating 215 Reviews

84 %

of reviewers recommend Urban Apothecary London

4.4

Based on 215 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Urban Apothecary London 5 star review on 30th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Careful when ordering to EU countries. Not only do they charge 30€(!) of shipping, but you will also be charged for custom fees, in my case another 35€ (!). The website has some basic information about it, but as a customer I would've expected some more straight forward communication. Customer service was not helpful as well.”

Helpful Report

Posted 1 year ago

Dear Riccardo, Thank you for choosing to purchase from Urban Apothecary London. We hope you are happy with your fragrances. When our customers place an order from outside the UK, we always advise on the additional costs that will follow after our shipping price. We have information on our Delivery page and at checkout that states you may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. Kind regards, Sophie

Posted 1 year ago

“Excellent selection of candle fragrances, I was apply for choice. I ended up buying the lemon curd kilner and it was absolutely gorgeous. I bought it as a gift for my friend and he loved it too, he said it smells divine! Delivery was quick and the item was gift wrapped too.”

Helpful Report

Posted 1 year ago

“Difficult to review as this is a Xmas gift but when I opened the box to check contents, the smell was divine & each tea light is beautifully packaged Order was delivered promptly & website easy to navigate Would use again & recommend”

Helpful Report

Posted 1 year ago

“DPD had damaged my order but UA immediately sent out a replacement within days. Very impressive customer service and will use this company again for sure. This item was also beautifully gift wrapped.A++”

Helpful Report

Posted 1 year ago

Thank you David, We were pleased to resolve this issue for you. Kind regards, Anna

Posted 1 year ago

“Lovely products , have bought hand washes, hand cream and candles. Easy ordering and delivery is good with well packaged goods. My only criticism is that it would be lovely to get free samples in with your orders, and not have to buy something over a certain price to enable you to get a free sample. I like to smell and choose .. not be disappointed when my candle arrives and it’s not what I like. Just bought 2 candles and ones not at all what I thought it would smell like. very disappointed. So maybe start and put free samples in so we get to know what we’re buying . It could put people off buying.”

Helpful Report

Posted 1 year ago

Dear Victoria, We are pleased you enjoy many of our products and have had a positive experience ordering and receiving packages. We always want to make every encounter perfect, so we value your feedback regarding samples and testing fragrances before you buy. As an independent small business, we offer samples with purchase, having developed a broad sample collection, including eau de parfums and room sprays, that our customers can select from themselves to help inform the next purchasing decision. Acknowledging that buying fragrance online can be tricky, we developed our scent stories and profiles to help indicate how each might smell. In addition, we created a Perfume Sample Collection, a Room Spray Sample Collection and a Tea Light for every candle fragrance so that customers can try a miniature version before investing in a larger one. Kind regards, Anna

Posted 1 year ago

“The 'Notorious Neroli' smells really awesome, I love this spiceness.”

Helpful Report

Posted 1 year ago

“Smell is good, it doesn't last and burns my skin.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 1 year ago

“Urban apothecary are the best candle company out there ! The candles smell wonderful and long lasting. ( Anna in customer service helped make the personalised candle I purchased so special she deserves credit ! ) Delivery is so quick ! Recommend to everyone ! Look forward on buying more candles very soon ! Thank you !”

Helpful Report

Posted 1 year ago

“Honestly I am not impressed about the perfume Smoked Leather that I have bought..... A washed clone of Tuscan Leather with a more pronounce smell of the berries present in TF scent and on top of that it does not stay for to long on me.... Not worthy the 50£ for 50ml..... First and last time I buy from here. Sorry! 👎”

Helpful Report

Posted 1 year ago

We are sorry to hear that you are not satisfied with your experience with Smoked Leather. All our fragrances are created from our founder’s scent memories and are original bespoke compositions. Our fragrances are eau de parfum strength and depending on skin type should have lasting power that sits between an eau de toilette and a perfume.

Posted 1 year ago

“Coconut galore! This scent is just gorgeous, so clean and refreshing. Smells for a long time too”

Helpful Report

Posted 1 year ago

“Delivered on time as requested. A good product.”

Helpful Report

Posted 1 year ago

“Simply the best Tuberose fragrance ive found... And i have tried many. .. Even diptyque. Amaizing.. Just wish the throw off was stronger to fill my rooms. True tuberose buds. Love it”

Helpful Report

Posted 1 year ago

“Beautifully packed and smells amazing.”

Helpful Report

Posted 1 year ago

“Very efficient service and good quality products”

Helpful Report

Posted 1 year ago

“I love all the products I have bought thus far. Usually the Coconut Grove , diffusers & candles as that is the name of our road in Barbados… so makes it extra special. A really beautiful scent & really does remind me of the tropics. As always prompt delivery, well packaged & nothing is too much trouble for this unique & wonderful independent company. I have recommended to family & friends as one of your products is always on my birthday/ Christmas wish list. Thank you.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write us such a lovely review. The Coconut Grove scent is very special and we're pleased you enjoy it as much as we do. We will look forward to fulfilling orders for you in the future. Kind regards, Sophie

Posted 1 year ago

“Great scents, good customer service, reasonable prices. Arrived quickly and well packaged”

Helpful Report

Posted 1 year ago

“Green lavender: Refreshing, delicate yet intense room fragrance! Excellent quality and the bottle is class! One of the very few room fragrances that doesn’t give me headache.”

Helpful Report

Posted 1 year ago

“They smell fantastic. Arrived quickly. Lovely packaging. Product lasts for ages. Top quality.”

Helpful Report

Posted 1 year ago

“Excellent products. Very different scents compared to the normal florals that you can buy. I buy these products for my son to use in his flat and they are exceptional”

Helpful Report

Posted 1 year ago

“Lovely company and very helpful. Purchased two candle lids and they are exactly what I wanted. Thank you 😊”

Helpful Report

Posted 1 year ago

Urban Apothecary London is rated 4.4 based on 215 reviews