Urban Apothecary London Reviews

Name: Urban Apothecary London
Address: Grosvenor House Uppingham Road, Leicestershire
Rating: 4.44

4.4 Rating 207 Reviews

85 %

of reviewers recommend Urban Apothecary London

4.4

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Urban Apothecary London 5 star review on 30th November 2023

Anonymous

Anonymous // 01/01/2019

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“What's not to love about Urban Apothecary, a bespoke fragrance collection that includes my personal favourite Oudh Geranium that's so good in the wash, hand gel and candle. My products always arrive quickly, smartly packaged and with complimentary samples which means I can try new fragrances. I love that they have such a personal touch, from the founder creating the scents to the hand-poured candles, made in England. It's luxury through and through, and you get so much more in comparison to the other luxury brands out there.”

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Posted 1 year ago

“I bought the miniature set, great way of smelling them on your skin without taking a gamble that you will like a particular scent. I highly recommend it, as when I was reading the descriptions I thought Oud Geranium will definitely be my favourite, in reality it's probably my least favourite. Coconut grove which I didn't hold out much hope for, is easily my favourite. Quickly followed by fig tree, so having the testers has allowed me to narrow bit down by trying them on my skin.”

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Posted 1 year ago

“Excellent website, exceptional customer journey and fabulous products.”

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Posted 1 year ago

“Lovely scent - Fig trees however the longevity is very poor, lasts maybe 30 mins max. Very disappointing. Shipping was fast and package was secured.”

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Posted 1 year ago

“Great products- super pleased. My bathroom smells divine”

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Posted 1 year ago

“Beautiful fragrance (Oudh Geranium) but longevity not as good as Byredo.”

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Posted 1 year ago

“Doesn’t smell as strong as I would have preferred, but lovely scent”

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Posted 1 year ago

“completely amazing customer service, very personal and caring”

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Posted 1 year ago

Thank you Jo for your lovely review.

Posted 1 year ago

“Items arrived quickly and well packaged. Scent was strong prior to lighting. None of the three tea lights or votive candle had any scent when lit. I wish I had bought all tea lights instead of taking a chance on a larger candle for one scent. Used in small office to ensure room size was not factor in lack of scent. Very disappointed.”

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Posted 1 year ago

Thank you for taking the time to review our product. We're sorry to hear that you're disappointed with your purchase. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 1 year ago

“Lovely fragrance. Great find!”

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Posted 1 year ago

“After querying my option for a replacement for the previous fragrance I had, Arboretum, prior to rebranding, I was advised that Red Cedar was the new name and same smell. I’m afraid it’s not quite the same thing, although somewhat similar, and definitely does not create the ambiance the previous one did. So I’m a bit disappointed. It just seems much much thinner and “watered down”. That’s the issue with ordering online a supposed substitute. I’ll have to try something or somewhere else next time.”

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Posted 1 year ago

Hi Pascal, Thank you for your review. We're sorry to hear that you're disappointed with your purchase. I can confirm that once the 'Arboretum' fragrance was discontinued in the Urban Olfactory brand the exact same fragrance specification and inclusion levels were moved into Urban Apothecary. The only difference was the vessel material with the Urban Olfactory product originally in tin and then this moved to glass In Urban Apothecary. If you'd like to discuss this further please don't hesitate to get in touch with us at customerservice@urbanapothecarylondon.com

Posted 1 year ago

“Excellent service, candle smell a bit disappointing not very strong”

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Posted 1 year ago

“I bought several tea lights to try them out and the scent is not that strong except for the Tuberose one but I bought a larger Oudh Geranium and it smells lovely.”

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Posted 1 year ago

“Good service, gorgeous scents”

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Posted 1 year ago

“Very nice products”

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Posted 1 year ago

“Wanted a diffuser for my new lodge , and coconut grove seemed perfect ! And it is , smells warm,soft but fresh . Very zesty with lime, and warming coconut , not sickly just gorgeous !!”

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Posted 1 year ago

“Body wash received unfortunately the pump action doesn’t work on the dispenser. Have contacted customer services twice but no one has responded”

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Posted 1 year ago

Hi Elaine, We’re sorry to hear that you’re disappointed with your purchase. I can confirm that we haven’t received an email regarding this matter. Please could you email us on customerservice@urbanapothecarylondon.comand we’d be happy to resolve this for you. Kind regards, Sophie

Posted 1 year ago

“5 stars for the reed diffusers are fantastic, they are long lasting and the fragrance of both Bay Berry and the Oudh Geranium are beautiful and sophisticated.”

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Posted 1 year ago

Hi Joanne, Thank you so much for your kind words about our reed diffusers. We are so pleased that you have been a return customer and enjoyed both the Bay Berry and Oudh Geranium fragrances. We truly appreciate your five-star rating of Urban Apothecary London diffusers! Kind regards, Sophie

Posted 1 year ago

“Helped me out when I gave the wrong delivery address!”

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Posted 1 year ago

“I love the oud geranium fragrance hence bought not just the body wash but the eau de parfum, on top decided to try another fragrance green lavender, which is ok but i am sad to say neither of the sprays lasts more than a few hours, perhaps consider how can you make them last.”

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Posted 1 year ago

Urban Apothecary London is rated 4.4 based on 207 reviews