Urban Apothecary London Reviews

Name: Urban Apothecary London
Address: Grosvenor House Uppingham Road, Leicestershire
Rating: 4.41

4.4 Rating 219 Reviews

84 %

of reviewers recommend Urban Apothecary London

4.4

Based on 219 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Urban Apothecary London 5 star review on 30th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered for the first time, the entire Oriental Nior range including candle, room defuser, soap bar, bodywash & lotion. The packaging is lovely and it smells beautiful. Delivery stated 4 working days and arrived the next day, so extremely impressed.”

Helpful Report

Posted 1 year ago

Thank you so much Claire for the 5-star review rating! We hope you enjoy the products and look forward to fulfilling another order for you again soon.

Posted 1 year ago

“My order arrived promptly the next day, with no issues. Communication via email was effective and I’m incredibly pleased with the product I received. Zero damage to the packaging and I love the product (Coconut Grove perfume). The only slightly negative feedback I have is… I wish the amazing scent was more long lasting on the skin.”

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Posted 1 year ago

Thank you Jessica, for your amazing 5 star rating of Urban Apothecary London! We're so glad to hear that your order arrived promptly, that communication via email was effective and that you love the scent of Coconut Grove perfume. We will be sure to feedback your comments regarding longevity of scent to our development team.

Posted 1 year ago

“Quality products at reasonable prices. Had issue with delivery which they rectified immediately so very happy with their customer service. Will be ordering again soon 👍”

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Posted 1 year ago

Thank you Martin, we look forward to fulfilling another order for you again in the future.

Posted 1 year ago

“Fig tree candle as a gift a year ago and fragrance fills the whole room absolutely love it just bought another!”

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Posted 1 year ago

Thank you so much for the generous 5 star rating, Bobby! We really appreciate your support. We are thrilled to hear that you loved the Fig Tree candle that you received from us last year and that you have now purchased another - thank you for being a returning customer!

Posted 1 year ago

“Fast delivery, pleasant samples”

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Posted 1 year ago

“The Products are lovely I love the simple packaging Incredibly fast service Will definitely be ordering more! Let's see how well they last!”

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Posted 1 year ago

“Great quality of products! I absolutely love the body creams and the perfume! This is my second time buying this products and no regrets at all! Highly recommended!”

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Posted 1 year ago

Thank you so much for your wonderful 5 star rating, Adrian! We're so glad to hear that you love our body creams and perfumes. Enjoy! and we look forward to fulfilling an order for you again soon. Kind regards, Sophie

Posted 1 year ago

“Beautiful product. The scent is amazing and the liquid is very high quality. Will definitely purchase again.”

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Posted 1 year ago

“My third refill of this, love this smell”

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Posted 1 year ago

“The scent is ok. Considering it's coconut based it didn't even stand up close to Diesel OTB Wild (OOP) in price, scent, or longevity. The smell is 'ok'. I will not be purchasing again, if I could get a refund for a partially sprayed fragrance I would. If you know fragrance, don't waste your money.”

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Posted 1 year ago

“The fig candle has a wonderful aroma. Lasts well and burns evenly. Fast delivery.”

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Posted 1 year ago

“What's not to love about Urban Apothecary, a bespoke fragrance collection that includes my personal favourite Oudh Geranium that's so good in the wash, hand gel and candle. My products always arrive quickly, smartly packaged and with complimentary samples which means I can try new fragrances. I love that they have such a personal touch, from the founder creating the scents to the hand-poured candles, made in England. It's luxury through and through, and you get so much more in comparison to the other luxury brands out there.”

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Posted 1 year ago

“I bought the miniature set, great way of smelling them on your skin without taking a gamble that you will like a particular scent. I highly recommend it, as when I was reading the descriptions I thought Oud Geranium will definitely be my favourite, in reality it's probably my least favourite. Coconut grove which I didn't hold out much hope for, is easily my favourite. Quickly followed by fig tree, so having the testers has allowed me to narrow bit down by trying them on my skin.”

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Posted 1 year ago

“Excellent website, exceptional customer journey and fabulous products.”

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Posted 1 year ago

“Lovely scent - Fig trees however the longevity is very poor, lasts maybe 30 mins max. Very disappointing. Shipping was fast and package was secured.”

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Posted 1 year ago

“Great products- super pleased. My bathroom smells divine”

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Posted 1 year ago

“Beautiful fragrance (Oudh Geranium) but longevity not as good as Byredo.”

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Posted 1 year ago

“Doesn’t smell as strong as I would have preferred, but lovely scent”

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Posted 1 year ago

“completely amazing customer service, very personal and caring”

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Posted 1 year ago

Thank you Jo for your lovely review.

Posted 1 year ago

“Items arrived quickly and well packaged. Scent was strong prior to lighting. None of the three tea lights or votive candle had any scent when lit. I wish I had bought all tea lights instead of taking a chance on a larger candle for one scent. Used in small office to ensure room size was not factor in lack of scent. Very disappointed.”

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Posted 1 year ago

Thank you for taking the time to review our product. We're sorry to hear that you're disappointed with your purchase. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 1 year ago

Urban Apothecary London is rated 4.4 based on 219 reviews