Urban Apothecary London Reviews

Name: Urban Apothecary London
Address: Grosvenor House Uppingham Road, Leicestershire
Rating: 4.44

4.4 Rating 207 Reviews

85 %

of reviewers recommend Urban Apothecary London

4.4

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Urban Apothecary London 5 star review on 30th November 2023

Anonymous

Anonymous // 01/01/2019

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“The best home fragrances in my opinion. Great choice of perfumed candles, diffusers, room sprays etc. It’s my ‘go to’ for our home and for gifts for family and friends.”

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Posted 8 months ago

“This is a gorgeous scent. My experience with all the products has been good and I would highly recommend trying.”

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Posted 8 months ago

“Quick delivery, really happy with purchase, (Coconut Grove perfume), will use again and would happily recommend .”

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Posted 8 months ago

“Rose Voile fragrance is amazing. The scent in a diffuser is stunning, my house is fresh and beautiful. I highly recommend! The fragrance doesn't disappear unlike other cheaper brands. Worth every penny.”

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Posted 8 months ago

“Candle arrived quickly and looks pretty but no scent. Very poor. Will not buy from this company again.”

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Posted 8 months ago

Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 8 months ago

“Expensive rather expensive smells ok prefer acqua di parma”

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Posted 9 months ago

“Was unable to find product in a shop anywhere in London - despite webpage giving store that stocked the candle wick cutter and snuffer, but delivery from Urban Apothecary was efficient and fast”

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Posted 10 months ago

“I got inspired by David Rose to look for a leather scented body lotion, and to my delight, I stumbled on the real like Rose Apothecary. The perfume and the body lotion smell great on the body. It starts off smelling like a strong deep antibiotic when it's still in the bottle, so I had my doubts, but as soon as I applied it on my arms and neck, it was perfect, and exactly what I was looking for. Needless to say, I'll be getting the sample kit to try all the other fragrances.”

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Posted 10 months ago

“First time buyer and I was pleasantly surprised by both fragrances for the room (tuberose petals and oudh geranium). I happily recommend Urban Apothecary.”

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Posted 10 months ago

“Heard from a friend about this company, so ordered two reed diffusers. Quick and easy delivery, and the smell really good so far, very happy.”

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Posted 10 months ago

“Excellent!!”

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Posted 10 months ago

“Rally nice products. Looking forward to using them.”

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Posted 10 months ago

“Careful when ordering to EU countries. Not only do they charge 30€(!) of shipping, but you will also be charged for custom fees, in my case another 35€ (!). The website has some basic information about it, but as a customer I would've expected some more straight forward communication. Customer service was not helpful as well.”

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Posted 10 months ago

Dear Riccardo, Thank you for choosing to purchase from Urban Apothecary London. We hope you are happy with your fragrances. When our customers place an order from outside the UK, we always advise on the additional costs that will follow after our shipping price. We have information on our Delivery page and at checkout that states you may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. Kind regards, Sophie

Posted 10 months ago

“Excellent selection of candle fragrances, I was apply for choice. I ended up buying the lemon curd kilner and it was absolutely gorgeous. I bought it as a gift for my friend and he loved it too, he said it smells divine! Delivery was quick and the item was gift wrapped too.”

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Posted 11 months ago

“Difficult to review as this is a Xmas gift but when I opened the box to check contents, the smell was divine & each tea light is beautifully packaged Order was delivered promptly & website easy to navigate Would use again & recommend”

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Posted 11 months ago

“DPD had damaged my order but UA immediately sent out a replacement within days. Very impressive customer service and will use this company again for sure. This item was also beautifully gift wrapped.A++”

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Posted 11 months ago

Thank you David, We were pleased to resolve this issue for you. Kind regards, Anna

Posted 11 months ago

“Lovely products , have bought hand washes, hand cream and candles. Easy ordering and delivery is good with well packaged goods. My only criticism is that it would be lovely to get free samples in with your orders, and not have to buy something over a certain price to enable you to get a free sample. I like to smell and choose .. not be disappointed when my candle arrives and it’s not what I like. Just bought 2 candles and ones not at all what I thought it would smell like. very disappointed. So maybe start and put free samples in so we get to know what we’re buying . It could put people off buying.”

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Posted 11 months ago

Dear Victoria, We are pleased you enjoy many of our products and have had a positive experience ordering and receiving packages. We always want to make every encounter perfect, so we value your feedback regarding samples and testing fragrances before you buy. As an independent small business, we offer samples with purchase, having developed a broad sample collection, including eau de parfums and room sprays, that our customers can select from themselves to help inform the next purchasing decision. Acknowledging that buying fragrance online can be tricky, we developed our scent stories and profiles to help indicate how each might smell. In addition, we created a Perfume Sample Collection, a Room Spray Sample Collection and a Tea Light for every candle fragrance so that customers can try a miniature version before investing in a larger one. Kind regards, Anna

Posted 11 months ago

“The 'Notorious Neroli' smells really awesome, I love this spiceness.”

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Posted 1 year ago

“Smell is good, it doesn't last and burns my skin.”

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Posted 1 year ago

“Urban apothecary are the best candle company out there ! The candles smell wonderful and long lasting. ( Anna in customer service helped make the personalised candle I purchased so special she deserves credit ! ) Delivery is so quick ! Recommend to everyone ! Look forward on buying more candles very soon ! Thank you !”

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Posted 1 year ago

Urban Apothecary London is rated 4.4 based on 207 reviews