Urban Apothecary London Reviews

Name: Urban Apothecary London
Address: Grosvenor House Uppingham Road, Leicestershire
Rating: 4.40

4.4 Rating 222 Reviews

83 %

of reviewers recommend Urban Apothecary London

4.4

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Urban Apothecary London 5 star review on 30th November 2023

Anonymous

Anonymous // 01/01/2019

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“I am very happy with urban apothecary as itself, however I am upset that I was charged extra 30.- Dollars by dhl after the products being delivered. Not because of the amount, but because it was never mentioned when ordering. It opens the question for me, why to order from your online store directly and not from a local company.”

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Posted 3 years ago

“Urban Apothcary have some great-smelling, stylish products. I particularly love their Green Lavender. The packaging is excellent too, and delivery has always been prompt.”

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Posted 3 years ago

“Prompt delivery. Fantastic presentation. Great candles.”

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Posted 3 years ago

“Ordered , paid delivered within a few days . Spot on !”

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Posted 3 years ago

“Quick delivery. Well packaged . Purchased a small candle as a gift and a diffuser for myself. The diffuser is a good quality item & stylish. Scent subtle but keeps the room fresh”

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Posted 3 years ago

“Excellent product, speedy delivery, can't fault.”

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Posted 3 years ago

“Order placed. No info about import taxes. 36 eur I had to pay on an order valued 114 eur. 2 emails to customer service. Never received an answer. Will never purchase from them again.”

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Posted 3 years ago

Dear Thomas, I'm sorry to hear that you were surprised about the duty/VAT applicable but this is clearly stated on our website before you confirm your order. If you would like to receive a screenshot of this I would be happy to share this with you. Should you have any further queries please don't hesitate to contact us at customerservice@urbanapothecarylondon.com Kind regards, Sophie

Posted 3 years ago

“Classy with a classy smell. Can't recommend enough.”

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Posted 3 years ago

“Very speedy delivery as usual. Products excellent.”

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Posted 3 years ago

“Absolutely stunning products. They smell amazing and the packaging is beautiful.”

Urban Apothecary London 5 star review on 11th November 2021

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Posted 3 years ago

“The best aroma I’ve ever smelt”

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Posted 3 years ago

“Very fast delivery. Ordered it tuesday evening got it wednesday afternoon in Sweden.”

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Posted 3 years ago

“Wasn’t going to buy because I thought it was too expensive, but I bought Red Cedar anyway simply because my daughter had it in her home and she had said that it absolutely lasted for ages - so in the end very good value for money and a wonderful natural aroma. Love it!”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Tuberose petals ... The closes ive smelt in any tuberose perfume /fragrance to the real tuberose herself. Glorious. I have my diffuser next to my bed. Utterly narcotic. Thankyou”

Urban Apothecary London 5 star review on 25th October 2021

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Posted 3 years ago

Thank you Lesley for your review. We always love to see photographs too!

Posted 3 years ago

“Ordered a diffuser, refill and candle. So pleased with them. Smell divine and service was excellent. Was also sent a free small candle which was a lovely surprise.”

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Posted 3 years ago

“quick delivery, they gave me my discount for 10% even after i had ordered, good quality product”

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Posted 3 years ago

“Coconut grove Amazing diffuser, bought mine end of august and 9 wks later it’s still going stong. Projects better in smaller space like a bathroom Lovely sent though 👌”

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Posted 6 years ago

“AMAZING fragrance and beautiful candles. My favourite!”

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Posted 6 years ago

“Excellent product.”

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Posted 7 years ago

Urban Apothecary London is rated 4.4 based on 222 reviews