Urban Apothecary London Reviews

Name: Urban Apothecary London
Address: Grosvenor House Uppingham Road, Leicestershire
Rating: 4.42

4.4 Rating 215 Reviews

84 %

of reviewers recommend Urban Apothecary London

4.4

Based on 215 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Urban Apothecary London 5 star review on 30th November 2023

Anonymous

Anonymous // 01/01/2019

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“Order placed. No info about import taxes. 36 eur I had to pay on an order valued 114 eur. 2 emails to customer service. Never received an answer. Will never purchase from them again.”

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Posted 3 years ago

Dear Thomas, I'm sorry to hear that you were surprised about the duty/VAT applicable but this is clearly stated on our website before you confirm your order. If you would like to receive a screenshot of this I would be happy to share this with you. Should you have any further queries please don't hesitate to contact us at customerservice@urbanapothecarylondon.com Kind regards, Sophie

Posted 3 years ago

“Classy with a classy smell. Can't recommend enough.”

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Posted 3 years ago

“Very speedy delivery as usual. Products excellent.”

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Posted 3 years ago

“Absolutely stunning products. They smell amazing and the packaging is beautiful.”

Urban Apothecary London 5 star review on 11th November 2021

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Posted 3 years ago

“The best aroma I’ve ever smelt”

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Posted 3 years ago

“Very fast delivery. Ordered it tuesday evening got it wednesday afternoon in Sweden.”

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Posted 3 years ago

“Wasn’t going to buy because I thought it was too expensive, but I bought Red Cedar anyway simply because my daughter had it in her home and she had said that it absolutely lasted for ages - so in the end very good value for money and a wonderful natural aroma. Love it!”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Tuberose petals ... The closes ive smelt in any tuberose perfume /fragrance to the real tuberose herself. Glorious. I have my diffuser next to my bed. Utterly narcotic. Thankyou”

Urban Apothecary London 5 star review on 25th October 2021

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Posted 3 years ago

Thank you Lesley for your review. We always love to see photographs too!

Posted 3 years ago

“Ordered a diffuser, refill and candle. So pleased with them. Smell divine and service was excellent. Was also sent a free small candle which was a lovely surprise.”

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Posted 3 years ago

“quick delivery, they gave me my discount for 10% even after i had ordered, good quality product”

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Posted 3 years ago

“Coconut grove Amazing diffuser, bought mine end of august and 9 wks later it’s still going stong. Projects better in smaller space like a bathroom Lovely sent though 👌”

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Posted 6 years ago

“AMAZING fragrance and beautiful candles. My favourite!”

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Posted 6 years ago

“Excellent product.”

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Posted 6 years ago

“This smells insane and looks devine”

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Posted 6 years ago

“The scents they make are so unique and nice. I recommend 100%.”

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Posted 6 years ago

Urban Apothecary London is rated 4.4 based on 215 reviews