“Placed an order with them in December 2022 and paid for next day delivery.
1 month and few days have passed but no delivery as yet.
Called their advertised number (only works between 11 am and 4 pm) and am always told that the concerned department are not picking up and will get the message passed on. No one calls back. Emailed them on 3 occasions and only get the standard automatic response.
Have now emailed refunds@upscentre.co.uk and will see what happens.
Would advise buyers to stay away.”
Good Morning
We're sorry that you've had such a bad experience, someone from our refunds team has emailed you with some information which hopefully should resolve everything for you
If you have any more problems then please feel free to contact us again
“AVOID this COMPANY!!!!!!
We placed an order on the 24th October and paid a premium for Next day Delivery but NOTHING HAS BEEN RECEIVED and NO COMMUNICATION FROM THE COMPANT TO DATE!!!!!
The order status still shows ON HOLD!!!!!!”
Hi there
We're really sorry to hear that you've had these problems
If you could let us know your order number then we'll look into this straight away & get this resolved for you as quickly as possible
“We placed an order more than one year ago. And never received our item. Tried to contact them but with no luck. Tried to get the refund and with no luck. Total SCAM. And it is interesting that no one shut down this site yet.”
“Excellent service, great products and have NEVER had any problems, I know sometimes it's hard to find good People on the Internet but we've been using these guys since 2015 & have NEVER had one problem with them & they have helped us with 100's of projects”
“AVOID! Would give zero stars if I could.
Ordered a UPS 50 days ago (Nov 29th), it missed its delivery date, so I chased and chased before Christmas with no response. Finally in the new year I was told that the particular model was no longer in stock, despite still showing as available for next day delivery on the website. Was offered an alternative model, this was due to arrive today, but have received no dispatch confirmation or tracking information. Have called and emailed with no response.
Will be claiming back through my bank and shopping elsewhere.”
“This company seems incapable of managing a simple ordering and delivery process, receiving an order is one thing, but providing updates via email seems beyond them. 28 days of an order with no status change, followed by no responses to numerous emails over a further 2 weeks, has left me with the impression that my business is not needed. I've tried cancelling by email with no success, but eventually found an option in the website order status, I then find out it will take 21 days to refund me and woe betide me if i have the audacity to contact them before that period is up. Like others I've tried contact by phone only to be told by the receptionist, they'll call me back- nothing. I've subsequently looked up the reviews on trustpilot - my experience is not unique.”
“Ordered UPS batteries on 24th November 2022, still not received them. I've tried calling and 'reception' takes my name and number but nobody calls back. Also tried emailing and no reply. Now completed an online form to cancel my order and raised a dispute with my credit card company.”
“excellant company, never had problems with there service ever, have been using these guy's for years & always had a 5 star servbice & products have always been excellant”
“SCAM
I ordered a battery on 2nd November, it's now December. No one answers my emails and there's never anyone there to take my calls.
My bank is now processing a charge back to my credit card!”
“AVOID AT ALL COST THEY ARE A SCAM!!!!!
Ordered a replacement UPS battery on the 16th November paid extra for the next day delivery. It’s now the 28th November and no sign of the goods.
I have emailed several times with no response and made several phone calls which are always answered by a call centre, again nobody ever calls back.
Having now read the other reviews which I wish I had seen at first, I would advise to avoid at all cost.
I went back to my old supplier MDS Batteries which were slightly more expensive but delivered next day by 10:30 !
I’m now processing a charge back om my credit card.
Also note the company address seems to be fake as unit 24 doesn’t exist its part of a block occupied by one big company, not the UPS Centre.”
“Excellent service provided by all of the team when I was look for a percific type of ups they drilled down into what I needed it for how long back budget etc etc, and in the end gave me an excellent deal plus 5% off for being a new customer, can't fault these guys, would definitely recommend”
“I ordered the CyberPower Smart App OR1000ERM1U on the 29th August 2022 using the "Standard (up to 21 days)" delivery method. The email said "As you have selected free delivery this means it can take up to 7-10 working days (sometimes longer) during busier periods but it will be with you.". So I assumed my product would be with me between 1-3 weeks time.
It is now the 29th September 2022, 22 working days later. My item has not arrived. I called their customer service centre and was told that it "might" be with them today, and they will ship it out to me by either tomorrow (Friday) or Monday. This, coupled with the existing TrustPilot reviews for UPS Centre, I decided it is probably best to get a refund rather than wait longer for a product I'm not sure will materialise.
I've been told refunds take 21 working days to process. Their cancellation form says:
"PLEASE NOTE: All refunds can take up to 21 working days to complete | Also to make things even easier If after 21 working days your refund is not complete please feel free to contact your bank to initiate a chargeback & we will honour any refund that way. "
The fact that they encourage people to issue chargebacks on their credit card tells me everything I need to know - I made a mistake ordering from this place. Hopefully you'll read my review and avoid making the same mistake.
I've instead now ordered the same UPS from Lambda-Tek on next day delivery for £50 less.
I requested a refund and the reply was:
> Thankyou for submitting your request for refund.
> We have also noticed that you have put a review up on TP which I am afraid is totally incorrect, if you would like to discuss this further then please email...
Unsurprisingly it's now 21 working days after I had requested a refund, and they've made no attempt to refund me.
This company should be avoided at all costs.”
“zero response to any email or phone calls, zero contact since placing order. Like other comments, this appears to be a scam site. Will pursue a refund via chargeback.....avoid !”
