“I ordered the CyberPower Smart App OR1000ERM1U on the 29th August 2022 using the "Standard (up to 21 days)" delivery method. The email said "As you have selected free delivery this means it can take up to 7-10 working days (sometimes longer) during busier periods but it will be with you.". So I assumed my product would be with me between 1-3 weeks time.
It is now the 29th September 2022, 22 working days later. My item has not arrived. I called their customer service centre and was told that it "might" be with them today, and they will ship it out to me by either tomorrow (Friday) or Monday. This, coupled with the existing TrustPilot reviews for UPS Centre, I decided it is probably best to get a refund rather than wait longer for a product I'm not sure will materialise.
I've been told refunds take 21 working days to process. Their cancellation form says:
"PLEASE NOTE: All refunds can take up to 21 working days to complete | Also to make things even easier If after 21 working days your refund is not complete please feel free to contact your bank to initiate a chargeback & we will honour any refund that way. "
The fact that they encourage people to issue chargebacks on their credit card tells me everything I need to know - I made a mistake ordering from this place. Hopefully you'll read my review and avoid making the same mistake.
I've instead now ordered the same UPS from Lambda-Tek on next day delivery for £50 less.
I requested a refund and the reply was:
> Thankyou for submitting your request for refund.
> We have also noticed that you have put a review up on TP which I am afraid is totally incorrect, if you would like to discuss this further then please email...
Unsurprisingly it's now 21 working days after I had requested a refund, and they've made no attempt to refund me.
This company should be avoided at all costs.”
“zero response to any email or phone calls, zero contact since placing order. Like other comments, this appears to be a scam site. Will pursue a refund via chargeback.....avoid !”
“I live in North Yorkshire so get alot of power cuts where we are found these guys online who I called for advice, spoke to someone called Sean who helped me alot, he asked me few questions, what I needed backing up budget etc etc, he offered me 3 options and I selected the one that I thought would suit my budget and purposes, arrived really quick, if i ever need anything like this I would definitely recommend them to anyone, thanks”
“excellent company to work with, have used them for several months now and never had a problem with the service they have provided, items have always been delivered on time & good prices as well so can't complain either, thanks and keep up the good work guy's”
“Avoid this company at all costs. They take your money and don't refund you when the goods don't arrive. I ordered something in March 2021 and it's now February 2022 and I still have no goods and no refund, despite making many phone calls and sending a lot of emails. I've just been fobbed off”
“Dispatch greatly delayed, so the item was delivered nowhere near "next day" as was the option paid for during order. Item was left on the doorstep in damaged packaging in the pouring rain.”
“Required advice. Started online chat. Responded in seconds. Was given the bestest advice to suit my needs. Purchased the items.
Top notch service; time given; advice given; integrity given.
Thanks a lot guys. Terrific service. Will DEFINITELY recommend.
Kind Regards and Thanks again.
Brett.”
