Unbeatable Bathrooms Reviews

Name: Unbeatable Bathrooms
Rating: 4.13

4.1 Rating 557 Reviews

78 %

of reviewers recommend Unbeatable Bathrooms

4.1

Based on 557 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Unbeatable Bathrooms:

One of the UK's fastest-growing online bathroom retailers selling a range of showers, baths, taps, basins & more from some of the biggest and best brands.

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Phone:

01782 636245

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Unbeatable Bathrooms 5 star review on 29th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was dealt with very well, and I was kept informed when it was delayed. It arrived as promised and I will certainly use your company again if I need any other replacements if appropriate. Thank you.”

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Posted 3 years ago

Hi Lucille, Thank you for taking the time to leave your feedback. We're happy to hear about your positive experience with us. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Ordered a thumb plug for my bathroom sink. Was pleased with product and easy ordering. Good customer care. Would recommend company.”

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Posted 3 years ago

Hi Doreen, Thank you for taking the time to leave your feedback. We're happy to hear about your positive experience and we hope that you'll consider choosing us again in the future. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Superb service and great prices will use again”

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Posted 3 years ago

Hi Julian, Thank you for taking the time to leave your feedback. We're happy to hear about your positive experience and we hope that you'll consider choosing us again in the future. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Product just as described and less expensive than buying from Hansgrohe or anywhere else. Took a while to arrive otherwise would be 5 stars.”

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Posted 3 years ago

Hi Richard, Thank you for taking the time to leave your feedback. We're happy to hear about your positive experience and we hope that you'll consider choosing us again in the future. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Clear website- ease of ordering- good delivery”

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Posted 3 years ago

Hi Martin, Thank you for taking the time to leave your feedback. We're happy to hear about your positive experience and we hope that you'll consider choosing us again in the future. All the best, Unbeatable Bathrooms

Posted 3 years ago

“I ordered an out of stock item which was sourced and delivered quickly; excellent seller communication throughout, meaning that I could keep my customer (part of the NHS) fully informed on timescales. Unbeatable service!”

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Posted 3 years ago

Hi Dave, Thank you for taking the time to leave your feedback. We're happy to hear about your positive experience and we hope that you'll consider choosing us again in the future. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Absolutely excellent customer service - genuinely felt like a valued customer which is quite rare these days. Great price for a quality product.”

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Posted 3 years ago

Hi Sharon, Thank you for taking the time to leave your feedback. We're happy to hear about your positive experience and we hope that you'll consider choosing us again in the future. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

“About a month ago bought a sink from them. I ordered a no hole sink to go with my wall mounted taps. It arrived on time. No issue there. I only opened the package a week or so after it arrived, when I was about to get it installed (my mistake, I should have opened it asap) only to discover a 1-hole sink. I contacted them several attempts and finally got a response. I was told I had to paid £37 extra, since that was the current price difference with respect to the price at the time I bought (price is constantly updated in this site, when I check after i got the message the price difference was £8, but that's not even the point). I pointed to them that I was legally entitled to have the product I ordered at the price I ordered it to, but to no avail. As I had builders home ready to finish the work I did not have the time to pursue the matter. I have been left with a sink with a hole, which is not ideal to my wall mounted taps. No the end of the world but certainly not a good experience. I won't be using them again, that much is clear.”

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Posted 3 years ago

Hi Jose, Thank you for taking the time to leave your feedback. We're sorry to hear about your experience. I can see that the basin delivered to you was a 1 tap-hole variant, created as a draft order by one of our team members that you spoke to over the phone after our scheduled customer service closing hours. It is possible that we misheard the tap-hole variant that you specified over the phone. Please accept our apologies if that was the case. Because the draft order was sent to you via email to be checked, to ensure that all the information was correct, and was then accepted by yourself through completing the purchase, that would be why you received the 1 tap-hole variant as stated within the order. I can see that we also offered to swap the basin, with the only additional cost being the price difference between the 1 and 0 tap-hole variants. We sincerely apologise for the experience you encountered and we hope to keep you as a valued customer. If you have any questions or would like to discuss your order, please contact us directly and we will be happy to help. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Poor customer service Tried to return a sink and asked them the best way to do that. No help. I had to figure it out for myself and unfortunately my courier smashed the sink in transit...turns out you need to transport on a pallet but unbeatable bathrooms couldn't be bothered giving any guidance. I bought another sink from them but no discount given and no value assigned to the returned stand. They just kept that intact item which is worth £100. Screwed me on that too. Promised multiple times to call me back to give me an update on my request for a reduction on the second sink but never contacted me. They fobbed me off with excuses about not wanting to give away their price points or there was a slither of ducttape on the box which meant it wasn't original packaging. Basically scrambling for excuses not to do the right thing. I offered to withhold my experience in return for a goodwill gesture, they said they would call me back but guess what...never did. Pretty annoyed about the whole experience but mostly annoyed by the lack of care. They simply didn't care about the fact I lost £700 due my inexperience of shipping porcelain and their total lack of concern once they had my cash.”

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Posted 3 years ago

Hi David, thank you for taking the time to leave your feedback. We take reviews such as this seriously, as it helps us to improve our customers' experiences. I believe our team spoke to you regarding returning the order and suggested transporting the item using a pallet, as well as providing alternative courier options. Unfortunately, because the frame and basin come as one item, we're unable to refund you for the frame. We've taken your feedback and amended our website to provide customers with clearer instructions on returning fragile items. We try our best to reply to all customers but due to the current circumstances, this has regrettably taken longer than usual in some cases. If you have any questions, please feel free to contact us directly and we'll be happy to help. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Great help from the tele sales staff”

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Posted 3 years ago

“Great service and very fast delivery plus the best price I could find”

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Posted 3 years ago

“Good prices, great service.”

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Posted 3 years ago

“Competitive Prices, Easy to navigate website, good selection of stock. Fast delivery, even with products that were not supposed to be available, they arrived from the supplier in good time. Everything was delivered with care and arrived in perfect condition. I would feel confident using this company again and would recommend them.”

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Posted 3 years ago

“Easy transaction along with a lovely email to thank me for my business, a lovely touch to accompany good service!”

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Posted 3 years ago

“Good price good service good delivery definitely recommend product first class”

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Posted 3 years ago

“Excellent quality product, delivered quickly, good value for money”

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Posted 3 years ago

“The cistern was delivered on time but I couldn't get any reply when I emailed or sent messages to customer service,this was frustrating as I had to move a job forward a week”

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Posted 3 years ago

“Very slow delivery on such a small item”

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Posted 3 years ago

“Par excellent service. Very competitive and highly recommended.”

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Posted 3 years ago

Unbeatable Bathrooms is rated 4.1 based on 557 reviews