Unbeatable Bathrooms Reviews

Name: Unbeatable Bathrooms
Rating: 4.11

4.1 Rating 564 Reviews

78 %

of reviewers recommend Unbeatable Bathrooms

4.1

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Unbeatable Bathrooms:

One of the UK's fastest-growing online bathroom retailers selling a range of showers, baths, taps, basins & more from some of the biggest and best brands.

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Phone:

01782 636245

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Unbeatable Bathrooms 5 star review on 29th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despatch took longer than website quoted. No reply to follow up email asking for status of order. The item was as described and works.”

Helpful Report

Posted 3 years ago

Hi K, Thank you for taking the time to leave your feedback. We're glad to hear that you're happy with your item, and apologise that the delivery took a little longer than expected. However, the delivery time on our website is stated as an estimate and may take longer depending on the item. We try to respond to all email enquiries as soon as we can, but have been unable to locate any emails sent from the address provided when the order was placed. We hope that you'll consider shopping with us again for your next bathroom project! All the best, Unbeatable Bathrooms

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Hi Cindy, Thank you for taking the time to leave your feedback. We're very happy to hear about your positive experience and hope that you'll choose us again! All the best, Unbeatable Bathrooms

Posted 3 years ago

“Very pleasant and efficient to deal with and the item arrived arrived from Germany when they said it would.”

Helpful Report

Posted 3 years ago

Hi Ian, Thank you for taking the time to leave your feedback. We're very happy to hear about your positive experience and hope that you'll continue to choose us for your next bathroom project! All the best, Unbeatable Bathrooms

Posted 3 years ago

“Very helpful when I had to reorder due to keuco sending the wrong fitting now waiting for the replacement.”

Helpful Report

Posted 3 years ago

Hi Pamela, Thank you for taking the time to leave your feedback. We're very happy to hear about your positive experience and hope that you'll choose us again in the future! All the best, Unbeatable Bathrooms

Posted 3 years ago

“Didn’t have my product but refunded my money immediately. Very quick and efficient service”

Helpful Report

Posted 3 years ago

Hi Lynn, Thank you for taking the time to leave your feedback. We're very sorry that the item wasn't in stock at the time of your purchase, but we hope that you will continue to choose us again! All the best, Unbeatable Bathrooms

Posted 3 years ago

“Excellent service. The part I required was out of stock and I received an email ingirming me and asking if I was happy to wait. Very goid communication. Thank you.”

Helpful Report

Posted 3 years ago

Hi Loraine, Thank you for taking the time to leave your feedback. We're very happy to hear about your positive experience and hope that you'll choose us again in the future! All the best, Unbeatable Bathrooms

Posted 3 years ago

“Ordered a matt black toilet flush; great value in comparison to other online retailers. Quick dispatch and excellent quality product.”

Helpful Report

Posted 3 years ago

Hi Mohammed, Thank you for taking the time to leave your kind words. We're very happy to hear about your positive experience and hope that you will continue to choose us again! All the best, Unbeatable Bathrooms

Posted 3 years ago

“Great price for a quality product and speedy delivery. Thank you”

Helpful Report

Posted 3 years ago

Hi Sue, Thank you for taking the time to leave your feedback. We're very happy to hear about your positive experience and hope that you'll choose us for your next bathroom project! All the best, Unbeatable Bathrooms

Posted 3 years ago

“Easy website to use Quick and efficient delivery”

Helpful Report

Posted 3 years ago

Hi Geoff, Thank you for taking the time to leave your feedback. We're very happy to hear about your positive experience and hope that you will continue to choose us again! All the best, Unbeatable Bathrooms

Posted 3 years ago

“Very poor customer service and failure to accept responsibility for return costs that is a normal practice with other service providers and businesses. F.Saiadi”

Helpful Report

Posted 3 years ago

Hi Fatemeh, Thank you for taking the time to leave your feedback. As stated on our site, we are only able to refund the return delivery cost where goods are supplied to the customer in an incorrect (i.e. the goods received are not what were ordered by the customer), faulty or damaged condition. Unfortunately, because your reasoning for the return is not covered within our policy, we are unable to cover the return cost. Please feel free to contact us directly to discuss this issue further. All the best, Unbeatable Bathrooms

Posted 3 years ago

“GREAT PRODUCTS AT A FAIR PRICE, WITH FREE DELIVERY.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave your feedback. We're very happy to hear about your positive experience and hope that you'll continue to choose us in the future! All the best, Unbeatable Bathrooms

Posted 3 years ago

“Paid for product however after a few days an employee contacted me to say it wouldn't be available for over a month despite still being shown as in stock at that time.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave your feedback. We're very sorry that this particular item was out of stock at the time of your purchase. We hope that you can accept our apologies for any inconvenience. Your feedback has been passed to the relevant departments. All the best, Unbeatable Bathrooms

Posted 3 years ago

“As a trade customer I decided to use them as I needed the items as as possible and delivery as stated at the time was 3-5 working days. Order was placed on the 05/08/2021 items got delivered (damaged) on the 20/08/2021. Toilet pan and basin both broken, incorrect cistern supplied, apparently it was the correct cistern even though on the actual invoice the image attached was different. The delivery was rejected because of the damage on the 20/08/2021. I was not keep update on the progress of my order. I called up on the 21/08/2021 to inform them of the damage as the incorrect items and was told the the correct was correct regardless of what image was displayed on my invoice and that a refund couldn't be processed as I had received the items even after I had mentioned that the delivery was rejected. I was then informed that a delivery would only be processed once the items were returned to their warehouse. I sent further emails to further emails and have still not received a response to my emails from the 20/08/2021 and the 21/08/2021. Really bad experience and as a trade customer I will not be using this company again due to this experience and wouldn't recommend it to any other trade customers.”

Helpful Report

Posted 3 years ago

Hi Devon, Thank you for taking the time to leave your feedback. We're very sorry to hear that you weren't satisfied with your order. We've taken a look at your order and can see that the cistern selected by yourself was a concealed cistern - not ceramic. Therefore, you have received the correct item. We sincerely apologise for the items damaged during transit and for any inconvenience this has caused. Unfortunately, despite being delivered via pallet to reduce the risk of damage, we can never guarantee that damage won't occur during transit. After notifying us of this, we offered a replacement for the toilet pan and basin the next working day. We are now waiting for the items to arrive back with us from the courier. As soon as the items have returned and have been inspected, a refund will be processed. Finally, our 2-5 day delivery is an estimate, based on average delivery times as stated on our site. If there's anything else we can help with, please let us know! Your feedback has been passed to the relevant departments for further review. All the best, Unbeatable Bathrooms

Posted 3 years ago

“This was my first shopping experience through this company. It was pleasant and smooth with clear and precise communications throughout. I would most definitely shop from them again.”

Helpful Report

Posted 3 years ago

Hi Hosein, Thank you for taking the time to leave your feedback. We're very happy to hear about your positive experience and that you'll continue to choose us for your next bathroom project! All the best, Unbeatable Bathrooms

Posted 3 years ago

“Excellent service at a realistic price.”

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Posted 3 years ago

Hi Pauline, Thank you for taking the time to leave your feedback. We're very happy to hear about your positive experience and hope that you'll continue to choose us in the future! All the best, Unbeatable Bathrooms

Posted 3 years ago

“Absolutely first class my order arrived when said it would do, product perfect used and fitted I cannot fault this company I'd highly recommend them. Thank you”

Helpful Report

Posted 3 years ago

Hi John, Thank you so much for taking the time to leave your kind words! We're very happy to hear about your positive experience with us and hope that you'll continue to shop with us again! All the best, Unbeatable Bathrooms

Posted 3 years ago

“I only wanted a black flush button arrived really quickly and looks very smart”

Helpful Report

Posted 3 years ago

Hi Heather, Thank you for taking the time to leave your feedback. We're very happy to hear about your positive experience and hope that you'll shop with us again! All the best, Unbeatable Bathrooms

Posted 3 years ago

“Ordered on the Friday, received Monday”

Helpful Report

Posted 3 years ago

Hi Chris, Thank you for taking the time to leave your feedback. We're very happy to hear about your positive experience and hope that you'll continue to choose us in the future! All the best, Unbeatable Bathrooms

Posted 3 years ago

“Excellent service throughout. There was a bit of problem about the delivery which was not your making. However you did your best to sort that out and which you did. I will give you 10 out of 10 for the services we received from your staff with special thanks to Jack and Rachael”

Helpful Report

Posted 3 years ago

Hi Debajyoti, Thank you so much for taking the time to leave your kind words! We're very happy to hear about your positive experience with us and hope that you'll continue to shop with us again! All the best, Unbeatable Bathrooms

Posted 3 years ago

“Excellent quality fitting for bathroom and good customer service”

Helpful Report

Posted 3 years ago

Hi Martin, Thank you for taking the time to leave your feedback. We're very happy to hear about your positive experience and hope that you'll continue to choose us in the future! All the best, Unbeatable Bathrooms

Posted 3 years ago

Unbeatable Bathrooms is rated 4.1 based on 564 reviews