Unbeatable Bathrooms Reviews

Name: Unbeatable Bathrooms
Rating: 4.09

4.1 Rating 580 Reviews

77 %

of reviewers recommend Unbeatable Bathrooms

4.1

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Unbeatable Bathrooms:

One of the UK's fastest-growing online bathroom retailers selling a range of showers, baths, taps, basins & more from some of the biggest and best brands.

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Phone:

01782 636245

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Unbeatable Bathrooms 5 star review on 29th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I bought was supposed to be for 1 - 2 days delivery time but turned out not to be available for several weeks so I had to cancel the order. I must say though that they arranged a refund quickly and were easy to deal with. I can’t give them a good review as I never saw the product”

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you for taking the time to leave your feedback. Our estimated delivery time is 2 - 5 working days. We notify customers if this is any longer as soon as possible. We're very glad to hear that our customer care team were able to respond quickly and help with your order. All the best, Unbeatable Bathrooms

Posted 3 years ago

“I ordered the item two weeks ago and it still hasn't been dispatched. I've had no communication from the company. When I sent a follow up email asking for an update there was no response.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave your feedback. I can see from the order details that delivery of your item has been sent directly from the manufacturer. This would explain the delayed response, for which we sincerely apologise. An update has since been provided and we hope that this has helped to resolve and queries you may have. However, please feel free to contact us directly if you have any further questions! All the best, Unbeatable Bathrooms

Posted 3 years ago

“Very poor customer service and failure to accept responsibility for return costs that is a normal practice with other service providers and businesses. F.Saiadi”

Helpful Report

Posted 3 years ago

Hi Fatemeh, Thank you for taking the time to leave your feedback. As stated on our site, we are only able to refund the return delivery cost where goods are supplied to the customer in an incorrect (i.e. the goods received are not what were ordered by the customer), faulty or damaged condition. Unfortunately, because your reasoning for the return is not covered within our policy, we are unable to cover the return cost. Please feel free to contact us directly to discuss this issue further. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Paid for product however after a few days an employee contacted me to say it wouldn't be available for over a month despite still being shown as in stock at that time.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave your feedback. We're very sorry that this particular item was out of stock at the time of your purchase. We hope that you can accept our apologies for any inconvenience. Your feedback has been passed to the relevant departments. All the best, Unbeatable Bathrooms

Posted 3 years ago

“As a trade customer I decided to use them as I needed the items as as possible and delivery as stated at the time was 3-5 working days. Order was placed on the 05/08/2021 items got delivered (damaged) on the 20/08/2021. Toilet pan and basin both broken, incorrect cistern supplied, apparently it was the correct cistern even though on the actual invoice the image attached was different. The delivery was rejected because of the damage on the 20/08/2021. I was not keep update on the progress of my order. I called up on the 21/08/2021 to inform them of the damage as the incorrect items and was told the the correct was correct regardless of what image was displayed on my invoice and that a refund couldn't be processed as I had received the items even after I had mentioned that the delivery was rejected. I was then informed that a delivery would only be processed once the items were returned to their warehouse. I sent further emails to further emails and have still not received a response to my emails from the 20/08/2021 and the 21/08/2021. Really bad experience and as a trade customer I will not be using this company again due to this experience and wouldn't recommend it to any other trade customers.”

Helpful Report

Posted 3 years ago

Hi Devon, Thank you for taking the time to leave your feedback. We're very sorry to hear that you weren't satisfied with your order. We've taken a look at your order and can see that the cistern selected by yourself was a concealed cistern - not ceramic. Therefore, you have received the correct item. We sincerely apologise for the items damaged during transit and for any inconvenience this has caused. Unfortunately, despite being delivered via pallet to reduce the risk of damage, we can never guarantee that damage won't occur during transit. After notifying us of this, we offered a replacement for the toilet pan and basin the next working day. We are now waiting for the items to arrive back with us from the courier. As soon as the items have returned and have been inspected, a refund will be processed. Finally, our 2-5 day delivery is an estimate, based on average delivery times as stated on our site. If there's anything else we can help with, please let us know! Your feedback has been passed to the relevant departments for further review. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Definitely not "unbeatable". On the website, estimated delivery date was 2-5 days, but was not received until 3 weeks after ordering. When it arrived, one of the screw head caps was the wrong size. I asked for a replacement part, when that finally arrive it was still the wrong size and made of plastic not metal like the others. I asked again for a replacement part and was told that this was not possible so would I like to return the item. Very poor customer service from a lack of transparency, slow comms, and misleading website descriptions. Not impressed.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave your feedback. We're very sorry to hear that you experienced difficulties with your order and apologise for any inconvenience. Unfortunately, the item was out of stock at the time of your purchase which resulted in slightly extended waiting times for new stock. We sincerely apologise for the delay in notifying you of this. Your feedback has been passed to the relevant departments for review. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Your website gave the impression the item was in stock, but six weeks later and no further forward, I cancelled my order. Numerous false promises were made to confirm you were expecting the item the following day, but these all came to nothing. Your staff were polite and apologetic, but I felt my issue was not being escalated or dealt with properly.”

Helpful Report

Posted 3 years ago

Hi Anthony, Thank you for taking the time to leave your feedback. We're very sorry that your order experienced some difficulties due to the delay in new stock from the manufacturer. We hope that you can accept our apologies for any inconvenience. Your feedback has been passed to the relevant departments. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Still waiting for the item I ordered in March”

Helpful Report

Posted 3 years ago

Hi Peter, Thank you for taking the time to leave your feedback. Please accept our apologies for any inconvenience. Your feedback has been passed on to the relevant departments, our team will check the status of your order and update you shortly. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Screen ordered for the bath was the wrong shape. I ordered a curved screen to match the Sottini bath but it was the wrong shape. The delivery was very poor. I was left with the delivery and pallet with three wooden sides in the middle of the road in the rain. I had to break the pallet and wooden sides down and then sweep the road of nails and splinters. To then find it was the incorrect screen is very bad. I would not use this Company again no matter what. Thoroughly disappointed.”

Helpful Report

Posted 3 years ago

Hi Tom, Thank you for taking the time to leave your feedback. We're very sorry for any inconvenience and hope that you can accept our sincerest apologies. We're sorry to hear that the bath screen wasn't a suitable shape for your bath, however, we do include technical drawing images and measurements on the items product page. The packaging was chosen to allow for safe delivery, due to the fragile nature of the item, so that it was able to reach you in one piece. We're sorry that you feel it was excessive, but we hope you can understand the reasoning behind it. If you would like to discuss your order further, please contact us directly and we will be happy to help with any issues. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Late on delivery, very poor communication no call back when promised. No tracking details given. Very disappointing”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave your feedback. We're very sorry to hear that you weren't entirely satisfied with our service. I can see that your order arrived within the estimated 2-5 working days, as stated on our website. Please could you explain why you feel that the delivery was late? Additionally, our staff attempted to call back and left a voicemail. We would love to keep you as a valued customer and hope that you'll consider shopping with us again in the future. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Sink arrived without overflow parts. In description it was no comments wath require additional parts.”

Helpful Report

Posted 3 years ago

Hi Valdas, Thank you for taking the time to leave your feedback. I can see that our team are already helping to resolve this with you via email. At the time of your purchase, the item only specified an overflow hole. To help avoid confusion for others, we have amended the description to more clearly specify what is included. We would love to keep you as a valued customer and hope that you'll continue to choose us in the future. All the best, Unbeatable Bathrooms

Posted 3 years ago

“I ordered my shower tray on the 7th March and still have not received it to this date - I had an apology and a promised delivery date of a week ago but still no shower tray - tried sending more questions as to where is my shower tray and still as no response - really disappointed and I can not afford to lose that type of money.”

Helpful Report

Posted 3 years ago

Hi Annie, Thank you for taking the time to leave your feedback! We'd like to apologise for any inconvenience caused due to the longer than anticipated delivery. I can see that your order was delivered soon after this review, thank you for your patience. We'd love to keep you as a valued customer and hope that you'll continue to choose us for your next bathroom project! All the best, Unbeatable Bathrooms

Posted 3 years ago

“Product not in stock and still awaiting refund - will not use again.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave your feedback. We're very sorry that the item was out of stock at the time of your purchase. I can see that after our team suggested alternate products within your budget, a refund was processed soon after. Refunds with PayPal can take up to 7 days to be deposited into your account. The speed of this process is unfortunately out of our control. Please let us know if the refund continues to show as pending. Additionally, if you have any further questions regarding your order please contact us directly and we will be happy to help. We would love to keep you as a valued customer and hope that you will consider choosing us again in the future. All the best, Unbeatable Bathrooms

Posted 4 years ago

“First and last time to purchase with them, web site told me items were in stock and I would get them in 2 to 5 days nearly 3 weeks later I received them after many phone calls and emails not impressed.”

Helpful Report

Posted 4 years ago

Hi Alan, Thank you for taking the time to leave your feedback. We're very sorry to hear that you weren't satisfied with the delivery process of your order. Our 2-5 day delivery is stated on our website as an estimate. It's also mentioned that the delivery time may vary depending on the item(s) ordered. An email was sent by our team to notify you about the delay as soon as we were aware, as well as a dispatch notification. We would love to keep you as a valued customer and hope that you will consider choosing us again in the future. If you have any questions, please contact us directly and we will be happy to help. All the best, Unbeatable Bathrooms

Posted 4 years ago

“Your high transport cost to Glasgow, which is closer to you than both North Berwick and Penzance in England makes you uncompetitive here. Why you include the whole of Scotland in your additional costs after you advertise “Free delivery to mainland UK” is also misleading until one is ready to pay.”

Helpful Report

Posted 4 years ago

Hi, thank you for taking the time to leave your feedback. The details of our Free Standard UK Delivery are stated on each product page and within our Delivery & Returns policy, prior to purchase. We try to ensure that all information is clear, which is why feedback such as yours is extremely important to us. We would love to keep you as a valued customer and would like to contact you directly to find out if we can price match the item(s) you were searching for. If you have any questions, please contact us directly and we will be happy to help. All the best, Unbeatable Bathrooms

Posted 4 years ago

“Two basins (one and the replacement) arrived broken, these were refunded. Taps took two weeks to arrive, one out of stock I got cheaper on eBay and it arrived in 2 days.”

Helpful Report

Posted 4 years ago

“I have bought several items for my bathroom as we were doing the house refurbishment. From the beginning everything was fine and the customer service was good. The problem started when we received first delivery of Grohe products worth over £1000 as some items arrived in damaged packaging and without fittings and missing parts. The retailer responded to this issue with disbelief and it took a lot of telephone calls to arrange the replacement. After 10 days we have received a replacement for all Grohe items. We have also ordered a vanity unit with this order which unfortunately, has been delivered completely smashed at the bottom. The delivery has been accepted by the builder who that time was doing some building work in my property. The unit together with the sink cost me £492. The builder only opened the top cover of the packaging and everything seemed to be fine. Nobody could think that the bottom of the unit was completely smashed and some brackets inside of the units also have not been fully fixed to the frame. As we were dealing with other building work in the house the unit for few months was still in the box until we were ready to do the second fix, and this is when our plumber discovered that the unit was damaged. When I contacted the company to ask if they could help with replacement of the item or refund they refused. After more than seven calls in one day I have been told that it’s my problem and I have to pay again £350 if I need a replacement. Luckily enough I made payment by credit card which covers my purchases and I will be raising a claim with the bank to recover my money. £492 it’s a lot of money for damaged unit. My total order was over £2300. The company was happy to take my money, but when you have problem with their merchandise they don’t bother to assist you. For this reason, I wouldn’t not be using this company again in the future.”

Helpful Report

Posted 4 years ago

Hi Elena, thank you for taking the time to write about your experience with us. The Grohe products were replaced free of charge within 5 working days, once evidence was provided that the items had arrived damaged and missing. Regarding the vanity unit, this item was delivered and signed for over 4 months ago. We encourage all of our customers to check items before accepting and signing for them. Because the item was accepted and signed for over 4 months ago, regrettably, this is no longer covered by our Delivery and Returns Policy. We hope this clears up any confusion, but please feel free to contact us for further information regarding your order if you wish. We appreciate your feedback. Unbeatable Bathrooms

Posted 4 years ago

“I have not received this item still. It is long overdue.”

Helpful Report

Posted 4 years ago

“Bought a RAK basin waste from the website which showed as in stock. However after a week or sowith no notification of dispatch, contacted them by email. After a couple of working days and no reply, called them. To their credit, they were easy to get hold of on the phone. The saga continued for weeks and promises to call and to email me back were never fulfilled. Again to their credit, they did post, first class, an item to me, but alas, this was the wrong part. After about a month, requested a refund by phone which they did straight away.”

Helpful Report

Posted 4 years ago

“Despite more calls than I can mention part of my order, many weeks ago, was missing and had never arrived despite numerous assurances from the call centre staff that the original supplier would send them to me directly. Dreadful service !”

Helpful Report

Posted 6 years ago

Unbeatable Bathrooms is rated 4.1 based on 580 reviews