Unbeatable Bathrooms Reviews

Name: Unbeatable Bathrooms
Rating: 4.11

4.1 Rating 564 Reviews

78 %

of reviewers recommend Unbeatable Bathrooms

4.1

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Unbeatable Bathrooms:

One of the UK's fastest-growing online bathroom retailers selling a range of showers, baths, taps, basins & more from some of the biggest and best brands.

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Phone:

01782 636245

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Unbeatable Bathrooms 5 star review on 29th May 2024

Anonymous

Anonymous // 01/01/2019

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“Order has not been received. It is now 8 days since delivery was promised. My emails and calls have not been answered. I had to order from another supplier eventually for next day delivery as basin needed to be installed. Very poor and disappointing company to deal with. Still awaiting refund.”

Helpful Report

Posted 1 year ago

“Order never arrived. They don't answer emails, phone calls, or the live online chat. It's ridiculous.”

Helpful Report

Posted 1 year ago

“Order never arrived, took the money, won't pick up the phone, won't return emails. Avoid this company. I will be forced to take legal action in a small claims court if they do not respond to me.”

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Posted 1 year ago

“I ordered a radiator on a Wednesday and it had not come by the following Wednesday when it should have come in 0-5 days. After phoning the company twice it was then delivered on the Thursday”

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Posted 1 year ago

“Company took money and no goods arrived. No one answers phone or replies to emails. Clearly a fraud and I am reporting.”

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Posted 1 year ago

“They are fine unless your product is faulty- then they do not follow the law and ignore your requests for a replacement, I have been sending repeated requests since 22 October. Their phone lines are permanently out of action, the chat doesn't get answered and nor do your emails. I would not use this company again. I will now be complaining to Trading Standards. Very, very poor and a complete rip off.”

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Posted 1 year ago

“Company put a lot of time and effort into locating a scarce basin tap for me. Thank you for your help.”

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Posted 1 year ago

“Absolutely hopeless to deal with, ordered something back in May 2023 and am still waiting, have left phone messages and emails constantly but they do not even have the curtesy to reply or phone back. Quick enough to take payment though. Unfortunately next step will have to be legal”

Helpful Report

Posted 1 year ago

“I ordered a Thermostatic Mixer Shower which turned out to be too long, the wrong one but my fault. I contacted Unbeatable Bathrooms and arranged to return this. Since then I have tried to order the correct item. The returned item was delivered but even after emails and phone calls the £299.00 I had paid for the initial Shower item was not refunded / neither was I offered the correct Mixer shower. I have tried phoning numerous times but the phone just plays a pre recorded sorry everyone is busy. So I am left £299.00 out of pocket and no mixer shower.”

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Posted 1 year ago

“They don’t have any products just a fraudulent website and a bank account”

Helpful Report

Posted 1 year ago

“No-show on order. Endless chasing hit and miss with replies. Promises but in the end after losing time and money I cancelled and ordered elsewhere. Then it turned up more work to now resolve”

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Posted 1 year ago

“I order an item on 8 days ago and it has still not been delivered, managed to speak call them for update couple of days ago and I was told someone would call me back. Since then I have been calling them, tried to reach out on live chat but no answer or response. Very worried if I will recieved the item in time as it was advertised as 2-5 working days its been 8 days with no updates. I would not reccomend this company to anyone.”

Helpful Report

Posted 1 year ago

“I have been waiting on 2 shower hoses at a cost of £258 from this company since July 2023. I have repeatedly tried to call them, email them and use live chat to get an update with no response. They have taken my money but seem to have disappeared off the planet. No other choice but to go legal now. My advice is to not use this company and once they have your money that is the last you will hear from them.”

Helpful Report

Posted 1 year ago

“Orderd an item, Unbeatable Tiles took the money and stated delivery within 2-3 days, now its 8 days later and still nothing. I've tried getting in contact by phone, email and the online chat service and so far had no response. I wish i read the reviews first as they're spot on, none existent service, feels more like a con than a reputable business.”

Helpful Report

Posted 1 year ago

“Ordered a sink back in April - still to this date (September 25th) have had no help or communication to be updated as to why we haven't received our goods? Left numerous voicemails - emails - online chats -- NOTHING!! DO NOT ORDER - I am hoping this prompts a email response ??”

Helpful Report

Posted 1 year ago

“Took my order, took my money, waited 5 months, numerous voicemails, numerous email. No reply. Don't order from these guys if you ever want to see your money back or your goods delivered.”

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Posted 1 year ago

“Competitive price and prompt delivery. What more do you need?”

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Posted 1 year ago

Hi David, Thank you for taking the time to leave your feedback. We're delighted to hear about your positive experience! We hope that you'll choose us again in the future. All the best, Unbeatable Bathrooms

Posted 1 year ago

“Ordered a item 2 weeks ago, and has not come yet, it said 2/3 working days but in my case 2/3 working weeks I assume. Also customer service, wasn’t that great as they took a while to get back to me and have not since contacted me back once I got a reply from them! Really annoyed but lesson learned. Unhappy customer….!!!”

Helpful Report

Posted 1 year ago

Hi Argent, Thank you for getting in touch, we're very sorry to hear about this. Our team has recently sent you an email, explaining that the courier had incorrectly marked the order as delivered last week, but the item has unfortunately been lost in transit. We've raised the issue with the courier and your order has been refunded. Regretfully, sometimes issues like this arise and are out of our control, but we do our best to try and resolve them whenever possible. We truly appreciate your understanding on the matter. If you have any questions, please let us know. All the best, Unbeatable Bathrooms

Posted 1 year ago

“I really pleased with the part when it did arrive. I would have given 5/5 but the part took months to arrive even though it said in stock when we purchased it. To be fair to the supplier, they did always respond to my e-mails and even offered a refund, but I needed the part so was prepared to wait.”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for taking the time to leave your feedback. We're delighted to hear that you're pleased with your order and that our customer service team were able to respond quickly! We hope that you'll choose us again in the future. All the best, Unbeatable Bathrooms

Posted 1 year ago

“I would not use Unbeatable bathrooms again or recommend this company to anyone else, there service was very poor”

Helpful Report

Posted 1 year ago

Hi Jim, Thank you for getting in touch. We're very sorry to hear that you weren't entirely satisfied with our service. We do our very best to make sure all our customers have a positive experience, so we're deeply saddened that we weren't able to provide you with one on this occasion. Your feedback has been noted and reported internally - we will continue working harder in the future to provide an even better service! All the best, Unbeatable Bathrooms

Posted 1 year ago

Unbeatable Bathrooms is rated 4.1 based on 564 reviews