Unbeatable Bathrooms Reviews

Name: Unbeatable Bathrooms
Rating: 4.13

4.1 Rating 557 Reviews

78 %

of reviewers recommend Unbeatable Bathrooms

4.1

Based on 557 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Unbeatable Bathrooms:

One of the UK's fastest-growing online bathroom retailers selling a range of showers, baths, taps, basins & more from some of the biggest and best brands.

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Phone:

01782 636245

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Unbeatable Bathrooms 5 star review on 29th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Par excellent service. Very competitive and highly recommended.”

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Posted 3 years ago

“Very good product, excellent price, brilliant service.”

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Posted 3 years ago

“Very competitive prices and good customer services. Would definitely consider them for future purchases.”

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Posted 3 years ago

“Excellent service. Customer service team very helpful and knowledgeable on products and kept us up to date with delivery timelines. Had a sink missing and they arranged a delivery within a few days. Would highly recommend”

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Posted 3 years ago

“I had a problem with the item I ordered as it was not what was offered on the website.”

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Posted 3 years ago

“Very efficient and friendly service.”

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Posted 3 years ago

“Two basins (one and the replacement) arrived broken, these were refunded. Taps took two weeks to arrive, one out of stock I got cheaper on eBay and it arrived in 2 days.”

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Posted 3 years ago

“Good value for money and prompt service. Reason for rating a 4 instead of 5 is the failure to inform me when it would be delivered. Had to get the bathroom furniture from my elderly neighbour.”

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Posted 3 years ago

“Great products and fantastic service. My first purchases but they won’t be my last!”

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Posted 3 years ago

“I have bought several items for my bathroom as we were doing the house refurbishment. From the beginning everything was fine and the customer service was good. The problem started when we received first delivery of Grohe products worth over £1000 as some items arrived in damaged packaging and without fittings and missing parts. The retailer responded to this issue with disbelief and it took a lot of telephone calls to arrange the replacement. After 10 days we have received a replacement for all Grohe items. We have also ordered a vanity unit with this order which unfortunately, has been delivered completely smashed at the bottom. The delivery has been accepted by the builder who that time was doing some building work in my property. The unit together with the sink cost me £492. The builder only opened the top cover of the packaging and everything seemed to be fine. Nobody could think that the bottom of the unit was completely smashed and some brackets inside of the units also have not been fully fixed to the frame. As we were dealing with other building work in the house the unit for few months was still in the box until we were ready to do the second fix, and this is when our plumber discovered that the unit was damaged. When I contacted the company to ask if they could help with replacement of the item or refund they refused. After more than seven calls in one day I have been told that it’s my problem and I have to pay again £350 if I need a replacement. Luckily enough I made payment by credit card which covers my purchases and I will be raising a claim with the bank to recover my money. £492 it’s a lot of money for damaged unit. My total order was over £2300. The company was happy to take my money, but when you have problem with their merchandise they don’t bother to assist you. For this reason, I wouldn’t not be using this company again in the future.”

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Posted 3 years ago

Hi Elena, thank you for taking the time to write about your experience with us. The Grohe products were replaced free of charge within 5 working days, once evidence was provided that the items had arrived damaged and missing. Regarding the vanity unit, this item was delivered and signed for over 4 months ago. We encourage all of our customers to check items before accepting and signing for them. Because the item was accepted and signed for over 4 months ago, regrettably, this is no longer covered by our Delivery and Returns Policy. We hope this clears up any confusion, but please feel free to contact us for further information regarding your order if you wish. We appreciate your feedback. Unbeatable Bathrooms

Posted 3 years ago

“Absolutely superb service from Unbeatable Bathrooms. The original product arrived in no time, earlier than I thought, and that was even during the early days of the lockdown. They were then completely understanding when I had to return it (still packaged) months after I bought it. They were extremely attentive, knowledgable, and they have great products. Everything was packaged well and securely. They provide a very personalised service - you can speak to real people on the phone and email! I would highly recommend them - simply outstanding.”

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Posted 3 years ago

“Excellent company to deal with Kept you informed of your order. Answered all queries very quickly and professionally. Excellent quality products. Had a couple of minor issues but they were dealt with extremely quickly and without hesitation. Would defiantly recommend”

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Posted 4 years ago

“Fast delivery, great communication and brilliant stock variety. I would Definitely recommend Unbeatable Bathroom for anyone looking for great variety and service”

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Posted 4 years ago

“Positive service and good products”

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Posted 4 years ago

“Good communication and delivered when stock was available”

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Posted 4 years ago

“Great service, great price, great screen & it doesn't leak! We even received a thank you from Unbeatable Bathrooms management for placing the order with them. I class myself as an average DIY dude (Jeff my partner) & this screen was simple to fit if you have the right tools & read the instructions.”

Unbeatable Bathrooms 5 star review on 5th November 2020

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Posted 4 years ago

“Ordered a Keuco chrome towel holder Excellent communication, speedy delivery, you get a sense this company really cares about their customers”

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Posted 4 years ago

“Very helpful on the telephone in tracking down a basin that I'd been unable to source elsewhere, and even if delivery took a little longer than I expected, they were good in responding to telephone follow-up and I was very happy with the item when it did arrive.”

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Posted 4 years ago

“Great service. They had the item I needed when others didn't and at an excellent price too. Delivered very quickly on time. No problems I recommend.”

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Posted 4 years ago

“Fast and efficient.”

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Posted 4 years ago

Unbeatable Bathrooms is rated 4.1 based on 557 reviews