Unbeatable Bathrooms Reviews

Name: Unbeatable Bathrooms
Rating: 4.11

4.1 Rating 564 Reviews

78 %

of reviewers recommend Unbeatable Bathrooms

4.1

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Unbeatable Bathrooms:

One of the UK's fastest-growing online bathroom retailers selling a range of showers, baths, taps, basins & more from some of the biggest and best brands.

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Phone:

01782 636245

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Unbeatable Bathrooms 5 star review on 29th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not recommend this company. Placed an order and paid 10 days ago. Still not shipped, no updates, no response to emails, no response from calls or voicemail.”

Helpful Report

Posted 4 months ago

“Unfortunately I did not have a good experience. My item didn't arrive when expected. I managed one phone call when I was told it had been out of stock, but that the warehouse was shipping out that day. This clearly was not true, because the item still didn't arrive. I emailed, whatsapp'd, tried calling (even when I was on holiday!). Eventually I received the same item via Amazon, but with no notification from UB. I can only assume it was from them. Had the item been high value I would have been extremely worried. But I had many weeks to come to terms with the prospect of losing a small amount of money. Still not good, though.”

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Posted 4 months ago

“Paid for shower tray 3 weeks ago but has still not arrived, no communication, have tried to contact via phone, email and webchat to no avail. Not sure if they have gone bust or just shocking customer service!? Had to raise a claim via bank but could take months to get my money back. AVOID AT ALL COSTS!”

Helpful Report

Posted 4 months ago

“Absolutely useless. Steer clear of these, the website is a scam. Avoid at all costs.”

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Posted 4 months ago

“Tried to contact with the customer support however no-one answered to the calls neither to emails.”

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Posted 4 months ago

“Great customer service and unbeatable prices. We procured through Unbeatable Bathrooms a specialist sink for our new kitchen, the process coudn't be smoother. Great communication with Alex and the team. Thank you very much to Alex Smith for his patience and dedication.”

Helpful Report

Posted 5 months ago

“Very poor customer service “none existent” Contact the company by email and phone call regarding my order, no reply. After six weeks of ordering screws, suddenly my order turned up and packaging still sealed as I had to re-purchase elsewhere. I do not recommend doing business with this company.”

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Posted 5 months ago

“I have not received it”

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Posted 5 months ago

“Please be informed that, up to the present moment, I have not received any stock regarding my order. Please answer me when will my basin to be delivered.”

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Posted 5 months ago

“AVOID AVOID AVOID! Order placed. Parts supposedly being delivered from Germany. Wait over a month and nothing arrives. Spent a week, calling every day unable to speak to anyone. Eventually get through and parts are supposedly in warehouse and shipped immediately. Parts failed to arrive. Requested refund. Refund failed to arrive. Seriously, use a reputable company with acceptable customer service. Anyone other than Unbeatable Bathrooms!”

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Posted 5 months ago

“Excellent website, with lots of choice. Knowledgeable advice given, and help finding the right equipment. Prices very competitive, I was very pleased”

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Posted 6 months ago

“I have been trying to arrange a collection of an item to be returned or around a month now. Phone calls and voicemails go unanswered, and when I finally do get through to speak to someone, the advise they will call the pallet company to arrange a collection and call me back - but I never get a call back, and the items don't get collected. Emails also go unanswered. Customer service has been extremely poor in relation to arranging a collection and refund.”

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Posted 6 months ago

“I am awaiting a toilet seat almost a month from ordering. Don't reply to emails or messages. Very unhappy and I want a refund of £80 or will contact trading standards and card company.”

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Posted 6 months ago

“My initial purchase wasn't available. I was offered a more expensive alternative from the same range for the original price that I had paid. Their customer service is excellent and delivery was quick.”

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Posted 6 months ago

“Since confirming my order they've gone silent. I've emailed, phoned, contacted on the website and used the live chat...no responses. It's been over two months. I'm not sure they're a real company. Best avoided. I will need to go through my credit card company for the refund.”

Helpful Report

Posted 6 months ago

“Got great help when I called. He checked availability and total cost then called me back to take order and payment.”

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Posted 6 months ago

“Promised timescale not met - delay in items being despatched and then delay in items arriving. I write this 17 days after order was confirmed and have still not received the items.”

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Posted 6 months ago

“I absolutely LOVE my new bath! Even without tiles or a floor this is all the luxury I need in my life! Really good quality and excellent friendly customer service. Thank you!”

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Posted 6 months ago

“Excellent price on Keuco bracket. Delivered well packed, would use again.”

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Posted 6 months ago

“Happy to say the guys did a great job in sourcing my discontinued taps. Took a while for our communication to get going but once it did Unbeatable Bathrooms kept me upto date with the progress. Thank you”

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Posted 7 months ago

Unbeatable Bathrooms is rated 4.1 based on 564 reviews