Unbeatable Bathrooms Reviews

Name: Unbeatable Bathrooms
Rating: 4.09

4.1 Rating 580 Reviews

77 %

of reviewers recommend Unbeatable Bathrooms

4.1

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Unbeatable Bathrooms:

One of the UK's fastest-growing online bathroom retailers selling a range of showers, baths, taps, basins & more from some of the biggest and best brands.

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Phone:

01782 636245

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Unbeatable Bathrooms 5 star review on 29th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company took money and no goods arrived. No one answers phone or replies to emails. Clearly a fraud and I am reporting.”

Helpful Report

Posted 1 year ago

“They are fine unless your product is faulty- then they do not follow the law and ignore your requests for a replacement, I have been sending repeated requests since 22 October. Their phone lines are permanently out of action, the chat doesn't get answered and nor do your emails. I would not use this company again. I will now be complaining to Trading Standards. Very, very poor and a complete rip off.”

Helpful Report

Posted 1 year ago

“Absolutely hopeless to deal with, ordered something back in May 2023 and am still waiting, have left phone messages and emails constantly but they do not even have the curtesy to reply or phone back. Quick enough to take payment though. Unfortunately next step will have to be legal”

Helpful Report

Posted 1 year ago

“I ordered a Thermostatic Mixer Shower which turned out to be too long, the wrong one but my fault. I contacted Unbeatable Bathrooms and arranged to return this. Since then I have tried to order the correct item. The returned item was delivered but even after emails and phone calls the £299.00 I had paid for the initial Shower item was not refunded / neither was I offered the correct Mixer shower. I have tried phoning numerous times but the phone just plays a pre recorded sorry everyone is busy. So I am left £299.00 out of pocket and no mixer shower.”

Helpful Report

Posted 1 year ago

“They don’t have any products just a fraudulent website and a bank account”

Helpful Report

Posted 1 year ago

“No-show on order. Endless chasing hit and miss with replies. Promises but in the end after losing time and money I cancelled and ordered elsewhere. Then it turned up more work to now resolve”

Helpful Report

Posted 1 year ago

“I order an item on 8 days ago and it has still not been delivered, managed to speak call them for update couple of days ago and I was told someone would call me back. Since then I have been calling them, tried to reach out on live chat but no answer or response. Very worried if I will recieved the item in time as it was advertised as 2-5 working days its been 8 days with no updates. I would not reccomend this company to anyone.”

Helpful Report

Posted 1 year ago

“I have been waiting on 2 shower hoses at a cost of £258 from this company since July 2023. I have repeatedly tried to call them, email them and use live chat to get an update with no response. They have taken my money but seem to have disappeared off the planet. No other choice but to go legal now. My advice is to not use this company and once they have your money that is the last you will hear from them.”

Helpful Report

Posted 1 year ago

“Orderd an item, Unbeatable Tiles took the money and stated delivery within 2-3 days, now its 8 days later and still nothing. I've tried getting in contact by phone, email and the online chat service and so far had no response. I wish i read the reviews first as they're spot on, none existent service, feels more like a con than a reputable business.”

Helpful Report

Posted 1 year ago

“Ordered a sink back in April - still to this date (September 25th) have had no help or communication to be updated as to why we haven't received our goods? Left numerous voicemails - emails - online chats -- NOTHING!! DO NOT ORDER - I am hoping this prompts a email response ??”

Helpful Report

Posted 1 year ago

“Took my order, took my money, waited 5 months, numerous voicemails, numerous email. No reply. Don't order from these guys if you ever want to see your money back or your goods delivered.”

Helpful Report

Posted 1 year ago

“Ordered a item 2 weeks ago, and has not come yet, it said 2/3 working days but in my case 2/3 working weeks I assume. Also customer service, wasn’t that great as they took a while to get back to me and have not since contacted me back once I got a reply from them! Really annoyed but lesson learned. Unhappy customer….!!!”

Helpful Report

Posted 1 year ago

Hi Argent, Thank you for getting in touch, we're very sorry to hear about this. Our team has recently sent you an email, explaining that the courier had incorrectly marked the order as delivered last week, but the item has unfortunately been lost in transit. We've raised the issue with the courier and your order has been refunded. Regretfully, sometimes issues like this arise and are out of our control, but we do our best to try and resolve them whenever possible. We truly appreciate your understanding on the matter. If you have any questions, please let us know. All the best, Unbeatable Bathrooms

Posted 1 year ago

“I would not use Unbeatable bathrooms again or recommend this company to anyone else, there service was very poor”

Helpful Report

Posted 1 year ago

Hi Jim, Thank you for getting in touch. We're very sorry to hear that you weren't entirely satisfied with our service. We do our very best to make sure all our customers have a positive experience, so we're deeply saddened that we weren't able to provide you with one on this occasion. Your feedback has been noted and reported internally - we will continue working harder in the future to provide an even better service! All the best, Unbeatable Bathrooms

Posted 1 year ago

“Materials ordered took months to arrive, we had to chase for updates all the time”

Helpful Report

Posted 1 year ago

“Chances. Pay your money and they say they'll let you know. Nothing. You chase up...all good etc etc. Chase up for a toilet again after 2 weeks. Yes, definitely coming today. Nope! This company does not actively communicate ( you have to chase them) and lies. End of. And I have b een a patient, civil customer. Enoug.”

Helpful Report

Posted 1 year ago

“Ordered but never received. Emailed and rang them always an excuse. On it’s way will email me the tracking reference but never do. Three times now I have been told the order is on its way. They never ring you back when they say they will and most of the time don’t answer their phones. My order has still not arrived. Can’t even get hold of therm to get a refund.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for getting in touch! We're very sorry to hear that you've been experiencing some delays with your order. Our phone lines were experiencing some technical difficulties with during this time, however, our team were working hard to answer all enquiries as soon as possible. We sincerely apologise for the delays you've experienced. I appears that a colleague has since responded to your email and the issue has been resolved. We very much appreciate your continued patience and understanding. All the best, Unbeatable Bathrooms

Posted 2 years ago

“DON'T BUY FROM THIS COMPANY!!! I'm a tradesmen builder and been in this business for nearly 30. This company is by far the worse I had dealt with. Staff on the phone are very polite but it's just to cover this company's level of incompetence. They just keep on waiting and waiting on their promises to deliver, where they couldn't even know where the item they sold me was at. Full of empty words. I've paid £411,00 for a top of the range toilet for a high profile customer, that now just told me they will never use me again. As they don't have working toilet as promised. I am really angry with the way they simply took my money and did not deliver it. I will certainly take this further”

Helpful Report

Posted 2 years ago

Hi Francisco, Thank you for taking the time to leave your feedback. We truly apologise for the delay and any inconvenience caused. The original delivery date provided by the warehouse has regretfully been pushed back slightly. We're working on getting an accurate update from the courier as soon as possible. Our delivery estimates may vary by product. It appears that your order was placed only last week. In most cases, delivery is made within 5 working days but unforeseen circumstances may extend this timeframe. We hope this has helped to clear up any confusion and we will be in touch as soon as we're able to provide an update! All the best, Unbeatable Bathrooms

Posted 2 years ago

“The product shipped over 2 weeks ago but still haven't received it. I tried contacting support and have yet to hear back.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave your feedback. Please accept our sincerest apologies for any inconvenience. Regretfully, the courier experienced some issues. I can see our customer care team has contacted you regarding your order and hope that we were able to help rectify this for you. Please let us know if we can be of any further assistance! All the best, Unbeatable Bathrooms

Posted 2 years ago

“Ordered a sink and then told after 2 weeks out of stock with no ETA”

Helpful Report

Posted 3 years ago

Hi Josh, Thank you for taking the time to leave your feedback. We're very sorry to hear this, please contact us directly with your name and order number so our customer care team can verify the order. We'll then be able to help rectify this for you as soon as possible. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Item in stock on website so ordered and paid. Then informed by email that product was discontinued and couldn't be supplied. However nearly £500 payment was still taken and not refunded for weeks despite reminder. Had to raise case with PayPal to get my money back. Appreciate things go wrong sometimes but no communication and me having to take further action to get what should have been an immediate refund means I won't use this company again.”

Helpful Report

Posted 3 years ago

Hi Brian, Thank you for taking the time to leave your feedback. We're very sorry to hear that the item you ordered was discontinued. We have since removed this from our site. We're unable to locate any emails from yourself in response to our original notification, which could have been the reason for the delay. Please accept our sincerest apologies for any inconvenience. Your feedback has now been passed to the relevant departments for immediate review. Thank you. All the best, Unbeatable Bathrooms

Posted 3 years ago

Unbeatable Bathrooms is rated 4.1 based on 580 reviews