UK Segboards Reviews

Name: UK Segboards
Address: 60 Dudley Road East, West Midlands, Birmingham
Rating: 3.90

3.9 Rating 803 Reviews

72 %

of reviewers recommend UK Segboards

3.9

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About UK Segboards:

We are the UK's leading Segway / Hoverboard store. All our boards are UK and European safety certified, they're powered by Samsung batteries and come with UK and European safety certified chargers. Offering you free next day delivery you can choose from the classic, power or the ultra bluetooth ranges and start having fun now.

Visit Website

Phone:

03333 445538

Email:

hi@uksegboards.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 segboards delivery date was the 10th dec received one segboard on the 7th dec would of thought i would get both delivered together little bit worried, hopefully i get the other board without any stress”

Helpful Report

Posted 7 years ago

Dear Michelle, Thank you for honest feedback. We will ensure your second board is being sent out. If you can contact us on hi@uksegboards.co.uk with your order number we can look further into it for you. We understand you may have ordered for Xmas and how important your order is. Regards Customer Service Manager

Posted 7 years ago

“Can't get through to this company on the phone, answering machine just plays on a loop, Looks like they are a complete scam. They have stopped replying to to emails and there is no way to contact them. I'm reporting to the police today unless I'm contacted. Spend £319 on bundle and they kept promising they'd deliver but now obvious they are scam.”

Helpful Report

Posted 7 years ago

“DO NOT ORDER FROM THIS COMPANY! GIVEN AROUND 8 DIFFERENT DELIVERY DATES AND STILL NO ITEM. THEY STOP ANSWERING YOU ON LIVE CHAT AND TO GET THROUGH ON THE PHONE IS IMPOSSIBLE. THEIR ADDRESS GIVEN ON THEIR WEBSITE IS ALSO FAKE. AM HAVING TO GO THROUGH THE BANK TO GET MONEY BACK AND AM REPORTING TO POLICE FOR THEIR FALSE ADDRESS AND THEFT. AVOID!!! DISCUSTING TO DO THIS TO PEOPLE SO CLOSE TO CHRISTMAS WHEN THEY KNOW THEY ARE GIFTS!!”

Helpful Report

Posted 7 years ago

“DO NOT BELIEVE 5 STAR REVIEWS ... VERY FEW OF THEM HAVE ACTUALLY TRIED THE PRODUCT. THESE REVIEWS, I BELIEVE , ARE GENERATED FROM THE COMPANY ITSELF! SCUM!!”

Helpful Report

Posted 7 years ago

“Ordered Segway to be given two different dates. When I emailed it was confirmed they were waiting for their delivery from China, so if you think you are buying a uk made hoverboard you are not. When I cancelled my order they said they would refund but despite emails asking when one will be processed I have received no reply or refund. I wish I had read these reviews before I ordered from this company.”

Helpful Report

Posted 7 years ago

“STAY AWAY FROM THIS SHOWER OF CHARLATANS!!! Irrespective of what they say, their phone line as ALWAYS out of order. They reply ONLY when they have something you want to hear - chances are that will be untrue! IF BOUGHT AS A CHRISTMAS PRESENT PLEASE CHECK IT'S WORKING BEFORE CHRISTMAS MORNING - PRODUCT COMES FROM CHINA NOT USA AS ALL OFFICIAL SEGWAY PRODUCTS DO!! INVESTIGATIVE PROCEDURES IMMEDIATELY.”

Helpful Report

Posted 7 years ago

Hi Kieran, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. All our boards do come from china however they all go through strict UK testing before they arrive to our warehouses and all of our chargers are UL certified. Due to the festive demand and also the X Factor demand we are currently delayed in sending orders out. Please be aware that all orders will be fulfilled and delivered before christmas! We do recommend customers to check orders once arrived as they could get damaged in transit (although unlikely), we don't wants anyone to be disappointed on christmas day. Please email us with your order details and we can look into this further. Regards, Customer Service Manager

Posted 7 years ago

“Ordered a hover board - tried to make contact re delivery, but phone lines not working, Emailed twice now and heard nothing. Very disappointing”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear that you could not get though to our phone lines, as you can imagine at this time of your our phone lines are very busy. Please send us an email with your order details and I will pass it through to our team whom will advise on delivery. Regards, Customer Service Manager

Posted 7 years ago

“I'm trying to call the number but just cutting off with no ring tone any advice?”

Helpful Report

Posted 7 years ago

Hi Karen, If you cannot get through to our customer service line then please email us on hi@uksegboards.co.uk with your order number and we can assist you further. Thank you Regards, Customer Service Manager

Posted 7 years ago

“Absolute joke, ordered nearly 3weeks ago, express delivery paid for.... and date put back again. False promises!! Avoid at all costs.”

Helpful Report

Posted 7 years ago

Hi Phil, We are sorry to hear about your experience. Please email our customer service (hi@uksegboards.co.uk) with your order number or alternatively your delivery postcode and we can look into your delivery for you. Regards, Customer Service Manager

Posted 7 years ago

“Avoid avoid waited over 2 months company have stopped replying to messages and still no item there just taking orders and money and not sending item I ordered 500 pounds worth with what they promise is not what u get avoid at all costs”

Helpful Report

Posted 7 years ago

Dear Steve, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. In regards to your issue please email us with your order number and I will get a member of the team to resolve your issue as soon as possible. We advise not to share your information on here therefore an email/phone call will be the best possible way for us to look into the issue. Again we sincerely apologise for the delay. Regards, Customer Service Manager

Posted 7 years ago

“I odered my Segway and hovercart on Thursday 9th when no delivery by the Monday I tried all day to contact someone to speak to with no luck till I checked my junk mail I'd resvied a email explaining they was waiting on a delivery and my Oder would be with me on the 21 to late for my sons birthday I'd also been on here in mean time reading all the reviews made me feel like I'd lost my money and been scammed but the next day they was in constant contact via email to come to a arrangement to send me a different colour I also managed to speak to someone that day and got a dispatched text email by 4 the next day my Oder was delivered and my son loves it was in perfect condition and all works fine not yet set up the cart but it's all new and looks to be all in place if you have already odered then come on here and read try not to panic till you have spoke to the company as I did as all was fine in the end only give 3 stars due to not being able to contact straight away and the face they did not contact me 1st to tell me my Oder would be late”

Helpful Report

Posted 7 years ago

Thank you for your positive feedback. We always aim to deliver the best service possible and appreciate feedback from our customers so we can continuously improve our service.

Posted 7 years ago

“If i could have given 0 stars i would,DO NOT USE THIS COMPANY!!!Ordered a hoverboard and paid for express delivery a week later i still hadn't heard anything from them after calling them it turned out they didn't actually have any stock but had still taken my money!Waited another week then cancelled my order after reading all the bad the bad reviews,still haven't had my money refunded 4 weeks later!”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) and we will look into it further. Regards. Customer Service Manager

Posted 7 years ago

“First ordered a segway for a christmas present back on 9th October and paid for express delivery. After it didn't arrive when expected we called and were informed they were having trouble clearing a backlog due to technical issues. We got the runaround for another 6 weeks with numerous promised delivery dates which didn't materialise. Called up to cancel but got persuaded to give them another go when they promised to pay the extra to have it delivered the next day - surprise, surprise no delivery happened. Called again and cancelled, requested a refund. What a surprise we got the next day when a segway arrived, looked at the DPD consignment number and it had been despatched after we cancelled! We opened the box to have a look at the segway to find that they had sent us a used segway, and it wasn't as if it was slightly used, scatches all over, cracked casing and more - do they think we're idiots??? Requested that they collect it the next day. Finally got refund today, about 7 weeks after first ordering. Another note, they do their own reviews on facebook, one of the reviews on there was from the manager who I'd spoken to a couple of weeks back, not the cleverest mob! DO NOT BUY FROM THESE CROOKS! THEY ARE DEFRAUDING PEOPLE ON A DAILY BASIS!”

Helpful Report

Posted 7 years ago

Hi Amanda, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) and we will look into it further. Regards. Customer Service Manager

Posted 7 years ago

“Honest to goodness save yourself time & hassle, just burn your money!! Cause if you pay this company that is the last you will see if it in any case!! Don’t believe their replies to reviews!! They do not reply to emails & phones don’t seem to work either!! AVOID AT ALL COSTS!! DO NOT USE THIS COMPANY”

Helpful Report

Posted 7 years ago

“I am now on my 4th Segway which the first one was faulty we sent it back and 1 week later we received our replacement but it was the same exact Segway and we sent that back only to recive another faulty board, we have now got a board which if looking ok but it still a bit dodgy and we are thinking about a refund.”

Helpful Report

Posted 7 years ago

Hi Jack, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) and we will look into it further. Regards. Customer Service Manager

Posted 7 years ago

“Took my money on hoverboards supposedly in stock which they weren't. Various delivery dates given BUT only once I had chased up and even then the dates didn't match the days ie was told stock would be in Wednesday 10th November!!!! Worrying as my birthday was Saturday 11th November. Anyway refund asked since 27th October told to give it 5 working days chased for 2 weeks and then went through credit card company! TOTAL SCAM DO NOT USE THIS COMPANY!”

Helpful Report

Posted 7 years ago

Hi Lorraine, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) and we will look into it further. Regards. Customer Service Manager

Posted 7 years ago

“Do NOT order from this company,clearly a scam site or they are in serious financial difficulties,we paid 300 quid for a seg and kart which we thought we would never get back Luckily I googled the issue regarding paying with debit cards and lack of protection and found out about "chargeback" ,called our bank and the money was returned within 2 days !! Again please do not buy from UK segboards,you WILL regret it”

Helpful Report

Posted 7 years ago

Hi Chris, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) and we will look into it further. Regards. Customer Service Manager

Posted 7 years ago

“So... anyone else on here who recieved a reply from the "customer service manager" recieved any contact from uk segboards. I certainly haven't despite them asking me to get in touch, which I did. Obviously just a ploy to look like they are a reputable company. I'm still £250 down from September for a board and kart that never arrived. Have ordered from bluefin trading now and they have been awesome, even threw in a free silicone cover when I told them about the disaster I had had with this company. My advice would be leave this company well alone, order from Bluefin Trading, what a difference!!”

Helpful Report

Posted 7 years ago

Hi, If you have email our customer service email in regards to your issue, please be assured that we are working through the emails daily. When emailing us please let us know your order number or alternatively your delivery postcode along with the issue and we will get this resolved as soon as possible. Thank you

Posted 7 years ago

“Although my order has now arrived and its perfect , I can only give you one star.The lies told by your customer service were unforgivable,I.E. various delivery dates when nothing arrived, me having to chase you up on email and being told lies.Eventually the board arrived to late for birthday present but will keep it for Xmas. Here,s a guide to good practice. 1....Tell the truth...2....If something is not available then say so on your web page and state how long of a delay there will be...3...Give a realistic date for the product being delivered I.E. 28 days...4...Stop taking express delivery payments when you know the product is unavailable...5...Stop giving false delivery dates.”

Helpful Report

Posted 7 years ago

Hi, We apologies for the information you were given and we will be taking all complaints very seriously. We appreciate all customer feedback and we will look into your review and investigate where things have gone wrong and how we can make our processes better. It's great to know your are happy with your board and if you have any further questions or queries you can call us on 03333445538. Regards, Customer Service Manager

Posted 7 years ago

“AVOID AVOID AVOID Still waiting on refund 3 times been promised it and dont give me a reply to email you or it takes 7 days load of rubbish reporting and spreading the word not to buy from you your nothing but scammers 😡😡😡”

Helpful Report

Posted 7 years ago

Hi Rex, We apologies for the delay in getting your refund sorted. Could you please email us with your order details and a member of the finance team will contact you. Regards, Customer Service Manager

Posted 7 years ago

UK Segboards is rated 3.9 based on 803 reviews