UK Segboards Reviews

Name: UK Segboards
Address: 60 Dudley Road East, West Midlands, Birmingham
Rating: 3.90

3.9 Rating 803 Reviews

72 %

of reviewers recommend UK Segboards

3.9

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About UK Segboards:

We are the UK's leading Segway / Hoverboard store. All our boards are UK and European safety certified, they're powered by Samsung batteries and come with UK and European safety certified chargers. Offering you free next day delivery you can choose from the classic, power or the ultra bluetooth ranges and start having fun now.

Visit Website

Phone:

03333 445538

Email:

hi@uksegboards.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my money not recieved segway and now wont refund my money been promised a refund 3 times still waiting and dont reply to emails or messages fraud now dealing with it BEWARE SCAMMERS 😡😡”

Helpful Report

Posted 7 years ago

Hi C, We apologies for the delay in issuing your refund. Could you please contact us and a member from the finance team will be in contact with you. Regards, Customer Service Manager

Posted 7 years ago

“Ordered board for my son's birthday back in August. Sent a faulty board. Replaced by yet another faulty board. Despite numerous calls and emails I'm still waiting for my sons present. Requests for a manager to call me have been refused for last couple of weeks. Disgusting company! Avoid at all costs. In the hands of the police and trading standards now as left with no choice.”

Helpful Report

Posted 7 years ago

Hi Nicola, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) and we will look into it further. Regards. Customer Service Manager

Posted 7 years ago

“Was a bit worried after reading the reviews after I placed my order! I ordered a Black Carbon Segboard on 25th October express delivery. Was told that they were awaiting stock. When I messaged them online to check progress I was always kept up to date. They were very apologetic. I advised yesterday on the live chat that my order would not be available for dispatch until 13th November. They offered me a different colour which was dispatched that same day and I received it today. I am very happy! Thankyou UK Segboards. You have me your word and stuck to it. I will have one happy girl on Christmas Day. Thanks again.”

Helpful Report

Posted 7 years ago

Thank you for your positive feedback. We always aim to deliver the best service possible and appreciate feedback from our customers so we can continuously improve our service.

Posted 7 years ago

“ordered 2 segways got told a delivery day toke the time off work never arrived rang up got told anither delivery day toke time off work still never turned up i rang strait up fi ally they bith arrived with no apologise from there staff only to find one had mud all over the tyres dented wheels and plastic ripped from around screws so obv had been reconditioned rang strsit back and got told to send it back wotch i did they still havent said sorry at this point i got assured a replacement would be with me by friday and low and behold i toke the time of work ant it hasnt arrived i have lost more mobey in lost shifts than the boards cost avoide at all costs”

Helpful Report

Posted 7 years ago

Hi Toni, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) and we will look into it further. Regards. Customer Service Manager

Posted 7 years ago

“The worst experience ever eventually got order through board was broken returned it was promised replacement this never happened now after spending 30 plus pounds on calls have had to report to my credit card company to get money back do NOT go anywhere near this company sorry I even had to give it a one in ratings.”

Helpful Report

Posted 7 years ago

Dear Mr Mccallum, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. All our boards are quality checked prior to sending out and the damage may have occurred during transit. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) and we can arrange an immediate replacement of your broken board. Regards, Customer Service Manager

Posted 7 years ago

“Placed order have been given at least 4 different delivery dates now I’ve asked for a refund but a week on I doubt I am going to see the money again. DO NOT USE THIS COMPANY”

Helpful Report

Posted 7 years ago

Dear P McFerran, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you could email us on (hi@uksegboards.co.uk) with your order reference we can check the status of your delivery. Regards, Customer Service Manager

Posted 7 years ago

“AVOID AVIOD AVIOD Seriously save your money! These scumbags are disgusting! Ordered a board and paid £200 for the board and then £9.99 for express delivery. This was on the 16/10/17 it’s now the 31/10/17 and still no board. I have emailed countless times and was given a new delivery date 3 times, told i would be refunded the express delivery charge, still no refund! Please save your money and go somewhere else. Will be reporting them to every authority I can.”

Helpful Report

Posted 7 years ago

Dear Jemma, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. Please note refunds can take up to 7 days to be completed. Regards, Customer Service Manager

Posted 7 years ago

“Warning....do not buy from these crooks, no segboard, no refund.4 false delivery dates and lots of lies. Scumbags need to be caught and jailed. Have reported them to trading standards and bank.Next step, police.So angry, have never had any issues with other online companies.”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) we can address this further. Regards, Customer Service Manager

Posted 7 years ago

“Never received order or refund reported to bank”

Helpful Report

Posted 7 years ago

Dear Karen, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) we will look into this further. Regards, Customer Service Manager

Posted 7 years ago

“Do NOT buy!! Rip off company goods never arrive and been waiting for refund for 3 weeks since they ruined my daughters birthday!!! Luckily I can afford to take them to court and slap them with the fees!!”

Helpful Report

Posted 7 years ago

“DO NOT BUY FROM THIS COMPANY. THEY WILL2TAKE YOUR MONEY AND NOT DELIVER!!!!!”

Helpful Report

Posted 7 years ago

Dear Amanda, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) and we will look into it further. Regards. Customer Service Manager

Posted 7 years ago

“DO NOT BUY FROM THIS COMPANY, FRAUD FRAUD FRAUD. TAKE YOUR MONEY AND NO GOODS”

Helpful Report

Posted 7 years ago

“I've only given it a star because it wouldn't let me write a review otherwise. Where do I start, bought from this company over a month ago, took my money instantly and paid for express delivery £210.00 in total. I've been promised 3 delivery dates as to which my husband and myself have had to take days off work for, but surprise surprise they didn't show. After numerous emails and phone calls they are now telling me expect delivery next Monday. This company is fraud through and through, we've had to contact our credit card company to report them and also contacted trading standards. I honestly wished I had read the reviews before ordering. I am hoping my credit card company can get my money back for me. PLEASE PLEASE DO NOT WASTE YOUR MONEY ON TJIS COMPANY”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) and we will look into it further. Regards. Customer Service Manager

Posted 7 years ago

“This company is happy to take your money but then DOES NOT SEND THE ITEM or even reply to your messages. Avoid at all costs.”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) and we will look into it further. Regards. Customer Service Manager

Posted 7 years ago

“I was obliged to pay £15 for rapid delivery plus £25 for Saturday delivery. Eventually arrived eleven days late with no delivery note or any other paperwork. Electronic key does not work. They seem cheap but get you other ways. On their website scroll down , delivery 1-2 days £9.99. Case for trading standards.”

Helpful Report

Posted 7 years ago

Dear Stereforth, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) and we will look into it further. Regards. Customer Service Manager

Posted 7 years ago

“They should have a minus star rating for this company. Nothing but a joke, you do not receive the hoverboards you think your getting but cheap fakes from China also the customer service is one of the worst I've ever dealt with and they couldn't tell me a single thing about the boards or where and who produce them. My credit card company have been informed and also trading standards! AVOID AT ALL COSTS OR YOU WILL REGRET EVER DEALING WITH THIS FRAUD OF A COMPANY!”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) and we will look into it further. Regards. Customer Service Manager

Posted 7 years ago

“Just an update for those of you awaiting a refund. I still haven't recieved one 4 weeks after being promised one. Have now reported to trading standards and my credit card company. Apparently I'm not the first person to report them either, trading standards are fully aware of this company so I would encourage anyone who has a grievance to do the same”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) and we will look into it further. Regards. Customer Service Manager

Posted 7 years ago

“Do not buy from this company they do not send item and do not give refunds have passed this over to my bank to investigate and will be reporting to trading standards and watchdog”

Helpful Report

Posted 7 years ago

Hi Emma, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) and we will look into it further. Regards. Customer Service Manager

Posted 7 years ago

“Do not order from this company !!! I ordered on the 18th of Sep and after numerous emails telephone calls, 3 different delivery dates which I had to chase each time I have still not recieved a board and hoverkart. Asked for a refund, which they said they had processed but 3 weeks later nothing. I too am a single mother and my son didn't have a birthday present. I couldn't afford another £250 to order elsewhere. Avoid at all costs absolutely shocking that this company is still allowed to trade.”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) and we will look into it further. Regards. Customer Service Manager

Posted 7 years ago

“Never ever order from this rubbish company!!!!! Placed order on the 6th October express delivery never turned up got told a load of rubbish then another 2 different dates I would get it I've asked for refund,they took the money from my account on the 9th now it's the 17th october! They do not answer your phone calls ! If I do not get a refund in full by Friday 20th I will report this as fraud!”

Helpful Report

Posted 7 years ago

Dear Claire, We are sorry to hear about your experience. Please be assured that we take all customer complaints very seriously and we will be investigating further. If you would like to contact us on our customer services email (hi@uksegboards.co.uk) and we will look into it further. Regards. Customer Service Manager

Posted 7 years ago

UK Segboards is rated 3.9 based on 803 reviews