Name: UK Segboards
Address: 60 Dudley Road East, West Midlands, Birmingham
Rating: 3.90

“This company gets 5 stars for letting children down when there Christmas present is faulty and they fail to fix the problem not once not twice but even now the problem hasn't been resolved. Promise after promise we get that the matter is to be 'escalated' and management are to return my call but to no avail. Escalated is a word they like to often use but have no sense of the meaning of the word. Never have I ever let down my daughter after listening to there customer services with there false lies. I originally ordered a white segboard from this company in November 2017. 24 hours after this they emailed to say due to a glitch in there system they were actually out of them but did have red and black boards. As I had already paid I asked if they were prepared to let me have a red one and a free pink skin. To this they agreed and the board was delivered 48 hours later. On receipt I opened the main outer parcel to see it showed its main box and there was a red board enclosed. Separately there was the pink skin as promised. I then as we parents do put the present away out of the kids sight. On Christmas eve I got the box out and thought it to be a good idea to charge the board ready for the big day before wrapping it. To my horror the board was black but there was nothing I could do. We wrapped it up and on Christmas day she was over the moon to of received a segboard which she didn't think she would get. The biggest disappointment came when we went out side so she could have her first go on it. Bethany has ridden these before and was so upset when the board started shaking. When she stepped off it continued to travel narrowly missing my parked car and smashing into a kerb. The board sustained damage i.e. Scratches and a piece of its casing was broken off. At our first opportunity we started the process of complaint and to arrange the board to be sent back at my cost for £12.50 with there courier. After they had received it they had it for I think 5 days and sent the board back. On receipt my daughter was so excited but this was short lived when we discovered the board was not fixed and its symptoms were probably worse than it was before I sent it back. We are now at the end of January and my complaint I am told has been 'escalated' this is a word that they like to use but in reality have to meaning of the word. 10 days ago before now there customer service were so apologetic and requested I sent them a video of the board and its current problems. To this we did and they arranged collection. I then at this point asked for a new board but was told the board would be re cased in white which I said ok to, I just wanted the board to be working and to make my daughter happy. Guess What ??? Today my board was delivered back... Yes its still its broken state, with its scratches and broken plastic on its case and still doesn't work........ Friday 10th Febuary and my daughter still hasn't got her present... To say I am disgusted would be an understatement, at this point now I think I should receive a full refund and be reimbursed for my £12.50 courier charges.”

Helpful Report

Posted 7 years ago

“Think the measure of any retail company is how they react to a customers need when things go wrong. In the case of UK Segboards in my experience this is where things go dramatically WRONG!!! You will see on this site lots of 5 star reviews as I did prior to my experience and I would say as long as you get a working board you will be just fine. Please read my review however as a warning in case anything is wrong with your board… Like a lot of people buying these Items I did quite a bit of research before purchasing a board… Issues with batteries and faults on these boards have been well documented so when I came across their (UK Segboards) website I must admit I was impressed with how they came across. I even had an online chat to discuss my requirements and all went great! I ended up going for a package (A hoverboard and Cart.) With the lead for the carts being 28-35 days and the Item being a Christmas present for my son I decided early was best and ordered the Item in October (Like our Christmas shopping done before we see December if possible.) The hoverboard arrived next day which was great! The cart was slightly delayed arriving at the end of their estimation (mid November) but all was there in good time and we could look forward to my son opening the two presents on Christmas day… Upon arrival of the items we had opened the boxes to check everything was in order but didn’t turn the board on until 2 days before Christmas – to check for charge on the board. Switched the board on - BOY WAS THE BLUETOOTH MESSAGE LOUD! But thought great we’ve had it a couple of months and the battery has held a charge. At this point I fully charged the board to make sure my son could have full use of the item on Christmas day – so we thought… Christmas morning and my son opened his presents – he was delighted with them… After breakfast we thought we’d have a little practice in the kitchen to get confident on the board… This is where it all started to go wrong… As my son tried the get on the board the board was very twitchy. I should point out that my son had been on friends boards once or twice so had a little bit of basic knowledge on how they work… At first I thought maybe he was maybe putting his feet on wrong then however the board started to move quite violently on its own… I switched the board off and looked at the instructions downloaded from the UK Segboards website… I thought maybe the issue was a calibration one so I followed instructions printed and everything seemed to work as per the instructions say so – lights flashed as they said they would etc… My son tried again, I had my phone ready in case it drove off on its own again – and it DID!!! Should point out that if you don’t own one of these boards they’re a pretty heavy piece of kit so when they drive off violently like this board did then you just hope nobody gets injured – thankfully nobody was near it, a door frame got clattered by the board and the casing of the board got scratched during this second attempt… Worst of all my Son couldn’t now play with his main Christmas present which was such a shame… Started to attempt to get in touch with UK Segboards on December 28th… With the Christmas period obviously you’d expect a delay, I sent a copy of the video via email and Twitter to see if they could help… The first few communications were really slow in getting a response as I said acceptable during the Christmas period. First Response from them outlined two methods to attempt to re-calibrate the board. Neither unfortunately worked. After waiting another 2 days for a response I was told to return the board to them – this was to be at my own cost as I’d had the board over 14 days, should point out that at this point the companies stance on this is correct in consumer law… However as I purchased a package the second part of which didn’t arrive until 28 days after the board arrived, therefore I’d never have been in a position to return the board free of charge – shame UK Segboards never took this into account… Anyway another 2 days were taken whilst I emailed them asking if they could recommend a courier – their response was ‘we can sell you a return pack for £12’ which I duly purchased on 6th January (Well over a week to get to this point.) I then had to get through to arrange the collection, again numerous emails & tweets were sent and the board was collected on 12th January – ANOTHER WEEK!!! I waited a week or so then I managed to get through on the phone and I was informed my board was being repaired and would be returned back to me on the 24th January and would be with me by the 25th. I was also told I’d receive a call or email confirming dispatch… Tuesday arrived – NO CALL OR EMAIL!!!! I called again on Wednesday and I was told that they’d look into it and call me back – RECEIVED NO CALL!!!! Tried 7 or 8 times to get through on Thursday, tried emailing, tweeting anything I could think of… At around 4pm on THURSDAY I received an email saying that there’d been a delay receiving parts and that I could now expect my board to be dispatched on the 31st January!!!! You can Imagine by this time I’m feeling a tad annoyed to say the Least… Managed to speak to somebody on Friday (After emailing them on Friday I actually missed a call from them – 1st time they’d tried to call me I must add) who I have to say was very Apologetic of the situation and he ensured me that he would personally ensure my sons board would be sent out on Tuesday the 31st January. We’re now at 5 WEEKS past Christmas remember folks… At this stage the customer services representative did offer to send me a skin for the board if he could get approval from his manager, a gesture I thought for all the inconvenience I’d suffered thus far… The 31st January duly arrived, received a standard text – so much for the personal touch. The board arrived on the Wednesday (1st February) – sadly no board skin arrived, hardly surprising after all the other false promises I’d received from the company. Upon opening the board initially seemed only to be working on one side – thought here we go again. A quick calibration and a more positive push with my sons toes after this seemed to get it started though.. I also built the Cart last night, very fiddly to do thanks to some interesting bolt locations and the straps that come with it seem to have the same ends on so they won’t attach the cart to the board. Think I’ll source alternatives locally which will be a bit more secure (other carts I’ve seen on the market supply straps with clips on rather than Velcro.) One last point, If UK Segboards reply to this review and try to say this is a one off… It’s not! when trying to resolve the situation I came across other buyers via twitter who’d had the same experience, had quite a good chat with one in particular. Also when collecting my board the courier said their company had collected a lot of these boards today!!! As I said at the start, get a working board and you’ll most probably be fine – personally I wish I’d had nothing to do with them!!!! If the reviews.co.uk website would allow for zero stars I'd have used that button - worst part is I felt I was lied to on numerous occasions. Photo's attached Show the extent of fun my son had with his main Christmas presents between 25th December and 1st February folks.. Be aware also of the companies other guises www.lovehoverboards.co.uk and www.gohoverkart.co.uk are part of the 'National Deals Ltd' trading names...”

Helpful Report

Posted 7 years ago

Dear David, Thank you for your detailed review regarding the experience you had with UK Segboards. We are the largest Hoverboard retailer in the UK and unfortunately on a rare occasion these issue can occur. We believe your issue has been resolved and you now have had a fully working board delivered to you. If you do have any further queries you are welcome to contact us on 03333 445538, email us on hi@uksegboards.co.uk or use the livechat service on our site. Regards Customer Services Team

Posted 7 years ago

“Paid good money for a brand new board which was damaged on arrival, returned the board and after 1 month get sent a second hand board which was cracked , what a complete joke, live message does not work, phones do not connect, I WANT MY MONEY BACK!!!!!!”

Helpful Report

Posted 7 years ago

Hi, We apologise for the experience you had with your purchase. All queries are responded within a 24 hour SLA, and our telephone lines are open Mon-Fri 9am-8pm, in case you wish to reach out to us. Any refunds could take upto 7 working to reach back into your account, therefore call us on 03333 445538 or email us hi@uksegboards.co.uk for a refund transaction reference, however please be rest assured we resolve such issues as quickly as possible. We apologise for any inconvenience caused. Regards Customer Services

Posted 7 years ago

“Have been waiting over a week for a refund. Poor communication!! Nobody has answered my emails or returned my call. Very dissapointed considering its rated number 1 in uk!! What a con!”

Helpful Report

Posted 8 years ago

Hi, We apologise for the experience you had with your purchase. All queries are responded within a 24 hour SLA, and our telephone lines are open Mon-Fri 9am-8pm, in case you wish to reach out to us. Any refunds could take upto 7 working to reach back into your account, therefore call us on 03333 445538 or email us hi@uksegboards.co.uk for a refund transaction reference, however please be rest assured we resolve such issues as quickly as possible. We apologise for any inconvenience caused. Regards Customer Services

Posted 8 years ago

“Don't do it !!! I sent my son board of for "inspection pack" as it stop working, took them 2 weeks to tell me battery has broke then tried to charge me for "Bluetooth install" the board already had Bluetooth, another week later I finally got the board back only to discover it had been dropped by the courier and was completely shamed and un useable, it had to be returned for a complete refurb this all happened before Christmas I still have not got the board back. I have an email telling me the board was being dispatched but no tracking number and no delivery!! no one is answering phone or returning emails. My advice find a different company”

Helpful Report

Posted 8 years ago

Hi Boret, We apologise for the experience you had with your purchase. All queries are responded within a 24 hour SLA, and our telephone lines are open Mon-Fri 9am-8pm, in case you wish to reach out to us. call us on 03333 445538 or email us hi@uksegboards.co.uk for an update on your delivery, please be rest assured we resolve such issues as quickly as possible. We apologise for any inconvenience caused. Regards Customer Services

Posted 8 years ago

“What went right, ordered a Bluetooth board back in November after delay and delay and many phone calls they sent me a different colour one in time for xmas to find out on Christmas Day it's broken won't switch back off and making the worst loud bleeping noise that won't go off and still doing it 2 days later !!! I have a very upset daughter and I'm very disappointed the company was closed till Thursday 29th so was ringing from 9am and after 56 calls I got though to someone who said he couldn't deal with it and a manager would definitely call me back same day to sort a replacement but what a surprise nobody called me back and I have sent lots of emails and left answer phone messages but still no reply it's totally disgusting they do happy to sell them before xmas and now don't care they have sold a faulty board for a girls for xmas and doesn't have the one xmas present she really wanted , I would never buy from this. Company again I'm now going to demand my money back and hopefully by one from else where we'll if I ever get to speak to someone!!!!”

Helpful Report

Posted 8 years ago

Hi we're really sorry you've had this experience with us over the busy Christmas period, this is no way our standard working practice and we wish to help you as much as we can. If your issue hasn't been resolved please email us at hi@uksegboards.co.uk and a member of customer services will get back to you. UK Segboards Team

Posted 8 years ago

“I ordered two segboards at the end of Nov, I thought I had ordered bluetooth but hadn't the company sorted it out for me and they have been delivered in time for Christmas. Would recommend this company to everyone they have been fantastic.”

Helpful Report

Posted 8 years ago

Hi Jane, Thank you for your honest and kind review, we hope your son/daughter enjoys their Christmas Present and we hope to see you soon! UK Segboards Team

Posted 8 years ago

“My initial experience with UK Segboards was poor, given that my Order ( order_5864 ) was placed in late October, and I had to chase up for any update, twice, after the previously advised date had passed and I'd had no further update; the first time told it should be around another 2 weeks until my order could be delivered, and the second time, 8th December, I was told my order *would* be arriving in the warehouse by 16th December, and would then be immdeaitely dispatched, and guaranteed to arrive before Christmas. I chased again on 17th December, still having not heard anything more, and was happy to hear that my order was being delivered the next day, and also happy to say that it was delivered! In terms of the product, it seemed to work fine (not had much chance to use it, as yet), although the instructions leave a little to be desired in terms of detail, and in quality of English, and perhaps should contain a warning that the *volume* of the announcement upon switching on (advising about synchronisation with Bluetooth) is *extremely* loud !! I also needed to charge up the device, after arrival, as well, but it looks extremely good, and works well, thus far. Overall, there were some problems on the delivery side, more communication about delays would have helped, and the instructions could do with a better English version, however .. the product itself is good, and at least arrived in time for Christmas, as a belated birthday /combined Christmas present.”

Helpful Report

Posted 8 years ago

“Terrible service still waiting like any any others on delivery for Christmas my date of receiving my Segway has been moved four times now SHOCKING !!!!”

Helpful Report

Posted 8 years ago

“I ordered my daughter Segway in the 9th of Nov and only received it today however it was through wowcher and I must add segboards were brilliant unlike wowcher really looking forward to her having her belated birthday gift xx”

Helpful Report

Posted 8 years ago

Hi Bex thank you for your review we're sorry about your experience through Wowcher, we did our best to make sure your order was full-filled as promised. We hope your daughter loves her awesome present!

Posted 8 years ago

“Was slightly concerned to begin with as i had never heard of UK Segboards before but my little boy was adamant the one he wanted was on this Site. Placed the order few weeks ago, even though there was a slight misunderstanding with when to expect delivery when calling in i was assured i would receive the board and the accessories by the 16th of December. Received a call on Wednesday to say board and accessories have been dispatched and expect to receive them by Friday (Today). As promised got the items this morning and seem to be of great quality. I am sure the little man will be over the moon on Christmas day. To sum it all up was a little anxious as it was so close to Christmas but understand sometimes things do not go as expected but what a company does to put the issue right goes a long way.. Thanks Guys”

Helpful Report

Posted 8 years ago

Hi James, Thank you for your honest review! we're so glad to have sorted your situation out within good time and appreciate your patience throughout the process. We hope your little man has the best Christmas!

Posted 8 years ago

“Terrible service. Zero contact and money taken from account a month ago, no notice of the item being out of stock. I have chased and chased with every time a '100% guarantee it will be here for this date' and then the same again when it doesn't arrive. Turns out they still wont have stock until the 16th of December - nearly 6 weeks since purchase. On asking for a refund, they said they might get round to putting it through this afternoon, but may take 5 days so I am half expecting to have lost the £150! Please avoid, especially if its for a Christmas gift”

Helpful Report

Posted 8 years ago

Hi Elle, We apologise for the experience you had with your purchase. All queries are responded within a 24 hour SLA, and our telephone lines are open Mon-Fri 9am-8pm, in case you wish to reach out to us. Any refunds could take upto 7 working to reach back into your account, therefore call us on 03333 445538 or email us hi@uksegboards.co.uk for a refund transaction reference, however please be rest assured we resolve such issues as quickly as possible. We apologise for any inconvenience caused. Regards Customer Services

Posted 8 years ago

“My son has had his for 7 months now. No problems and very reliable company.”

Helpful Report

Posted 8 years ago

“I am in the process of taking the company to court after having several problems with a Segway I bought for daughter's birthday. I insisted that I wanted a refund due to the thing breaking down within 2 weeks, under the law that's what I am entitled to. However they are saying that their website states only a replacement will be given. Trading Standards say it doesn't matter what their website says, they are not above the law! They have completely ignored me and my daughter is without a birthday present.”

Helpful Report

Posted 8 years ago

Hi Michelle, We apologise for the experience you had with your purchase. All queries are responded within a 24 hour SLA, and our telephone lines are open Mon-Fri 9am-8pm, in case you wish to reach out to us. Any refunds could take upto 7 working to reach back into your account, therefore call us on 03333 445538 or email us hi@uksegboards.co.uk for a refund transaction reference, however please be rest assured we resolve such issues as quickly as possible. We apologise for any inconvenience caused. Regards Customer Services

Posted 8 years ago

“Although delivery was quick,packaging good,etc, unfortunately the battery life isn't very good, We now need to buy a new battery after only 6 months.”

Helpful Report

Posted 8 years ago

“Was ok when we got it first. But after 4/5 uses trembles a lot on the start .We have tried to send an email but didn't go through. We will try again and let you know of the outcome. I'm wandering if it's faulty. My grandson loved it first but now he is very disappointed . If had no problem I could have rate it 5 stars. But now I will rate it only 1 star until problem solved.”

Helpful Report

Posted 8 years ago

Hi we're sorry you've faced an issue with one of our boards. Could you please call us directly on 03333 445538? or email us via hi@uksegboards.co.uk regarding this matter and we'll do the best we can to resolve your issue. Many thanks, UK Segboards

Posted 8 years ago

“It's a really reliable segboard turns off after fully charging so is fire safe. Has a good battery life and runs at a decent speed would recommend this product”

Helpful Report

Posted 8 years ago

Thank you for your positive feedback. We always aim to deliver the best service possible and appreciate feedback from our customers so we can continuously improve our service.

Posted 5 years ago

Thank you for your positive feedback. We always aim to deliver the best service possible and appreciate feedback from our customers so we can continuously improve our service.

Posted 5 years ago

“Hi I done a lot of research and looking around as there were so many horror stories about the Segway. Anyway, I was recommended this website from a friend that purchased at Christmas and very please with the service, delivery and of course my daughter loves the Segway. It gave my great piece of mind buying from UK Segboards as I knew everything had been tested to correct standards. Well worth a visit.”

Helpful Report

Posted 8 years ago

“Very helpful when the charger broke a new one was received within days.”

Helpful Report

Posted 8 years ago

“I bought this Segway for my grandsons birthday! He was made up and it was here within 24hrs with no additional delivery charge would deffo recommend this company and purchase from uk segboards again!”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

UK Segboards Reviews