UK Segboards Reviews

Name: UK Segboards
Address: 60 Dudley Road East, West Midlands, Birmingham
Rating: 3.90

3.9 Rating 803 Reviews

72 %

of reviewers recommend UK Segboards

3.9

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About UK Segboards:

We are the UK's leading Segway / Hoverboard store. All our boards are UK and European safety certified, they're powered by Samsung batteries and come with UK and European safety certified chargers. Offering you free next day delivery you can choose from the classic, power or the ultra bluetooth ranges and start having fun now.

Visit Website

Phone:

03333 445538

Email:

hi@uksegboards.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order a Segway on the 5th September said it would. Be 1-2 days express delivery waited a week still didn't come emailed them said it would be between 18th-22nd September still didn't come emailed again said it be here before 26th as it's my daughters birthday on 27th rang them up said he be here for 28th it's a total piss take now my daughter has to wake up on her birthday without her main present and if it doesn't come on the 28th I'll be asking for refund!! It's a joke will see what happens but I'd advise none to order from here service is appauling”

Helpful Report

Posted 7 years ago

“Was also told 1-2 days with express paid for 2 segboards didnt come within 1-2 days so contacted them via chat told friday so then had to contact them fri to be told tues so demanded a refund after an hour tryin to get hold of them via phone place is a joke and should be shut down”

Helpful Report

Posted 7 years ago

“Order from UK segboards on a Sunday pay for express delivery to ensure or so you would think it would be delivered before my child's birthday on the following Friday. Contact uk segway Thursday to enquire to be told it won't be delivered till Monday which is 8 days after paying for express delivery. No compassion was shown by UK segboards that they had not DELIVERED an expected service customer services reply was "what do you want us to do about it " if this is the UKs No 1 Segboards seller I hate to think what the rest are like”

Helpful Report

Posted 7 years ago

“Segboard just out of delivery emailed for advice as my sons segboard will not charge up and is constantly beeping.. wasctold wpuld need to pay £30 for a testing kit then they would let me know what was wrong and how much it would cost to repair.. not a good service after a short period of time and very little use.. was expecting some fault finding advice at the very least. Upset to say the least.”

Helpful Report

Posted 7 years ago

“Do not use this website, ordered two segboards a week ago for next day delivery, after 3 days i contacted them to see where they were, to be told they were out of stock. changed to a different colour and was guaranteed would receive the items next day. Contacted them today to be told by yet another foreign guy that they will not be delivered yet. Absolutely disgusting customer service!!! now waiting 3-5 days for a refund..... STAY Clear of this website!!!!!!”

Helpful Report

Posted 7 years ago

“Is having an awful experience with this company ordered a Segway for my daughter over two weeks ago they took the money out my bank 5 minutes after my order , Segway never arrived they emailed to say they ran out of stock they're getting more in but not till the following week , following week came still no Segway , requested a refund because we've been waiting too long this was last week still no refund had an email on Monday saying refund has been processed will be in my bank Wednesday 16 th august and surprise surprise no refund , they ignore my emails and messages and I'm still waiting for my refund !! Awful company”

Helpful Report

Posted 7 years ago

“Product never arrived when they said. still waiting. Not sure they even exist. Beware of this company. No number that works even after asking for one.”

Helpful Report

Posted 7 years ago

“do not buy anything from them !!! delivered faulty board 3 times , very difficult and rude over the phone , I had to fight with them for weeks to get my money back and now they dont want to refund delivery charges, which is against the law .. horrible service .”

Helpful Report

Posted 7 years ago

“My daughter's board wouldn't charge properly. We have returned it but heard nothing back despite numerous phone calls and emails. She has not even used it and 3 weeks later still has no birthday present. The company is elusive using various company names and numbers and it's impossible to get a response. Disappointed and broke!”

Helpful Report

Posted 7 years ago

“So it all started well delivery quick. Then it stopped working. Sent it back got it sent back within a week but it wasn't fixed. To cut a long story short this happened over and over and over again until we opened the box to find a seg board that wasn't ours!! I emailed them and my response was that yes they meant to do that as ours couldn't be fixed. Fair enough until we realise this one is even worse than our original one!!!! I sent it back again and we again have received something that isn't ours. I'm giving up now and going to trading standards as it is beyond a joke when this has been going on nearly a year my son has used his about 5 times he paid £250 and has nothing to show for it. Useless absolutely useless”

Helpful Report

Posted 7 years ago

“Do not use this company. They do not check what they send out. Saga is too boring to repeat. Suffice to say that, after two months, they still have my money and we don't have a working go kart.”

Helpful Report

Posted 7 years ago

Hi I am sorry for the inconvenience. Please accept our sincere apology for the wrong order, your order was upgraded free of charge and you will receive your upgraded model today. Thanks

Posted 7 years ago

“I am so disappointed with my experience with this company. My daughter's board was faulty so i returned it but it has taken 2 months and goodness knows how many contact attempts to get a refund and now i am stuck with the kart (they say it's been too long😲). sounds like they're good if all goes to their plan but otherwise abysmal!!”

Helpful Report

Posted 7 years ago

“Avoid this company. Nightmare from start. Ruined my son's birthday completely. Ordered 10 days before his birthday on a next day delivery, they took money easy enough. Ordered segboard and cart. Lunchtime of my son's birthday it arrived. Well only the board. Back on the phone to them complaining two days later the cart arrived. Couldn't use it as the segboard stopped working after the first day, and couldn't charge it as charger kept tripping out. We have to chase them constantly. Its 3 weeks now and still my son hasn't played on it as still not recieved it back. Complete joke”

Helpful Report

Posted 7 years ago

“You sent me a Segway that didn't Evan turn on didn't charge it didn't Evan have a Samsung battery in it as stated on the add I wouldn't advise anyone to buy from here as had to pay out another 50 pound for a new battery not good at all”

Helpful Report

Posted 7 years ago

“Was making a scathing noise as soon as we got it out of the box. Have sent it back and heard nothing from them.”

Helpful Report

Posted 7 years ago

“AVIOD THIS COMPANY AT ALL COSTS.!!! Ordered son's birthday present on the promise of next day delivery..Never turned up. Emailed them to chase it up to be told that they'd had a problem with the courier and would receive it by the Monday..Never turned up.!!! Emailed again only to be told out of stock and they could send a different colour. Asked for refund which could take up to 14 days. They don't answer the phone and take forever to email back. Appalling service.. Avoid this rogue company.!!!”

Helpful Report

Posted 7 years ago

“I am absolutely disgusted with this company! They have taken my money and not sent my goods. My daughters birthday has been ruined as her present has not arrived as promised. I wish I had read these reviews first ! DO NOT ORDER FROM THEM!!!!!!!!!”

Helpful Report

Posted 7 years ago

“Should have had delivery Wednesday cannot get any response via live chat as never on line or Facebook or phone as automated or email last night finally had e mail saying delivery today now dpd have said they not received it so yet again disappointed daughter and unable to speak to any one so five stars for letting people down let's hope when delivered I can change this review”

Helpful Report

Posted 7 years ago

“Ordered a board for my daughters christmas, board lasted a whole 30 seconds then went crazy. The lights kept flashing, one red light stayed on and it wouldn't respond to anythin even the reset. Contacted them and had to pay for it to be collected. After emailing almost daily about it, middle of Feb they said the board was on its way back. Sat in for 2 days waiting, then to be told (after me asking where it was!) that the board hadn't even been sent they were waiting on parts for it!! It is now March, was told a week ago i would get a refund. Have been trying to contact them to see when and still not heard back. I'm absolutely disgusted at the way this has been handled, can't even get through on the phone! Imagine having to tell your daughter almost daily that its being sorted and after all this time still having no CHRISTMAS PRESENT!!! Been holding off on this review but today my last nerve snapped after more numerous unanswered emails.”

Helpful Report

Posted 7 years ago

Dear Debbie, Thank you for your detailed review regarding the experience you had with UK Segboards. We are the largest Segway retailer in the UK and unfortunately on a rare occasion these issue can occur but we always do our best to resolve this issue in a professional manor. We're working through our emails and responding accordingly, we will resolve your issue asap so please hold right and if you would like to speak to us sooner or have any further queries you are welcome to contact us on 03333 445538, email us on hi@uksegboards.co.uk or use the livechat service on our site. Regards, Customer Services Team

Posted 7 years ago

“Appalling customer service.. the two hoverkarts arrived promptly and looked fine however after 10 minutes of use the front wheel fell off after twisting. The quality and service from this company is a joke. I have e mailed god knows how many times and been promised a replacement part. After 6 weeks nothing. Please stay well away from this company. I'm in the process of proceeding with a small claims court to get my money back. Get in touch with me to stop this. Thank you.”

Helpful Report

Posted 7 years ago

UK Segboards is rated 3.9 based on 803 reviews