UK Segboards Reviews

Name: UK Segboards
Address: 60 Dudley Road East, West Midlands, Birmingham
Rating: 3.90

3.9 Rating 803 Reviews

72 %

of reviewers recommend UK Segboards

3.9

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About UK Segboards:

We are the UK's leading Segway / Hoverboard store. All our boards are UK and European safety certified, they're powered by Samsung batteries and come with UK and European safety certified chargers. Offering you free next day delivery you can choose from the classic, power or the ultra bluetooth ranges and start having fun now.

Visit Website

Phone:

03333 445538

Email:

hi@uksegboards.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn't even give this company a one star! I wish I had read reviews before purchasing!! I am totally horrified with this company placed an order 22nd September express next day delivery, one month later about 50 calls for a refund still no segboard or refund £210 to a single mum is a lot and I have a daughter still with no segboard because of this company!!!!! It baffles me that I've never been offered an alternative colour if the pink chrome isn't in stock and why they are quick to take money but not give it back!!! I'm now having to go through a process with the bank to try get my money back that way!!!! Avoid at all costs pay extra elsewhere”

Helpful Report

Posted 7 years ago

Dear Customer, We are sorry to hear you have not had a satisfactory service, we aim to resolve all queries as quickly as possible. Your refund should have been back with you within 7 days. If you issue has still not been resolved please contact us on hi@uksegboards.co.uk and one of the team will happily help out.

Posted 7 years ago

“DO NOT BUY FROM THIS COMPANY (REX) this is a one man company you will not receive your goods and will not get a refund. I waited 3 weeks for a refund after not receiving my goods, but didn’t get one so I had to claim back the refund through my bank! Absolute joke of a company! This website should be shut down!!!”

Helpful Report

Posted 7 years ago

“Do not trust them. Just get lies and deceit and fraudulent activity. I ordered and paid for express delivery but never received the seaboard. I contacted them and they said they would get it to me by end of the following week from my original order. Still nothing a week after that. I asked for my money back. They said they would refund within 3 days. More than a week later and nothing. I emailed again several days ago and have no reply. Now I need to claim back via my Visa card.”

Helpful Report

Posted 7 years ago

“I paid 9.99 for express delivery and arrived 9 days later. Despite phone calls, emails, live chats and Facebook messages I have still not heard back from the so called 'finance team' about a refund of delivery cost. Ignoring customers unless they are placing an order. I have sought advice from CAB and will be contacting trading standards. Buyer beware!”

Helpful Report

Posted 7 years ago

“Ordered 27th sep with express delivery. Was meant to arrive the Friday, then the Monday and finally Wednesday. Checked reviews and asked them to cancel order. Got an email saying item had been refunded 2nd October but clearly hasn’t. Sent emails and made phone calls but still no refund! Please beware”

Helpful Report

Posted 7 years ago

“I orderered the chrome board on 11 September after lots of mixed messages via email as no one calls back or answer me telephone and after being told my board was ready to be shipped on 4 October then to be told actually he hover board isn't in stock even though we said it was and it would be delayed further I have asked for a refund now been waiting a week for confirmation this has been processed”

Helpful Report

Posted 7 years ago

“DO NOT BUY FROM THIS COMPANY! Purchased a hover board 28th September, paid express delivery and hasn't arrived 2 weeks later. All they do is tell LIES then ignore you!”

Helpful Report

Posted 7 years ago

“Shocking company. This is a total fraud. They are selling goods for fast delivery that they don't have and can't deliver - it's illegal. The minute you are onto their scam you can't get hold of them or get a reply. I've just reported them to my bank's fraud team and my next port of call is trading standards. They need shutting down and fast. DO NOT BUY ANYTHING FROM THIS COMPANY”

Helpful Report

Posted 7 years ago

“Please avoid! Item will not arrive! And you will have to chase for a refund! Really upset, as had preferred for my sons birthday! Wouldn’t even rate them 1 Star! Am going to report to trading standards.”

Helpful Report

Posted 7 years ago

“Absolute scumabgs!!!! Do not order from those horrible disgusting people. Stealing money from hardworking citizens, who order for kids birthdays, and scum like this decide not to send the goods! Dont worry! My bank are onto you. Fraud squad will also be in touch! Rats”

Helpful Report

Posted 7 years ago

“Stay away from those guys!!!!! they promise to deliver in 1-2 days and we are still waiting day 4 ... Every time I call to ask when the hoverboard will be dispatched and every time their answer is tomorrow. My daughter is frustrated all family is frustrated, going to ask for a refund.”

Helpful Report

Posted 7 years ago

“Absolutely disgraceful - although emails are answered in record time it's the same response - unable to deliver awaiting stock - then why do you take the money and also for the express delivery. How can you possibly take orders that you cannot fulfill - I cannot even give you 1 star! Oh it won't let me post unless I give you a star”

Helpful Report

Posted 7 years ago

“AVOID!!!!!!!! PLEASE DON'T BUY FROM HERE..read all of the reviews first. I habe Google searched this place and have found nothing. I have been waiting over 2 weeks for my order that I paid "express delivery" for. Keep being fobbed off via email. Completely useless”

Helpful Report

Posted 7 years ago

“Ordered hoverboard for daughters birthday. This site advertised express delivery. Do not expect express delivery. Emailed to ask where order was and was told to wait a few more days. Waited...no delivery, emailed again and told another couple of days. Too late now so cancelled order. Hopefully refund won't be so difficult. Recommend looking else where.”

Helpful Report

Posted 7 years ago

“Avoid this website- they have breached the consumer rights act by not delivering goods and taking my money!”

Helpful Report

Posted 7 years ago

“Waiting nearly 2 week for it and wen i phoned up to ask what was happening with my order they said it was going to be with me in a couple of days.... a couple of days passed I phoned up again there saying the hoverboard I bought is out of stock so it will be with me next Wednesday now. Not happy at all”

Helpful Report

Posted 7 years ago

“I've been waiting 2 weeks for a delivery and no product to date. Every time I speak to them I get a new date. It's clearly someone operating from their house.”

Helpful Report

Posted 7 years ago

“If u thinking about ordering from here DON'T they will take your money but you will be left waiting for your item to arrive I'm still waiting after a fortnight to be told yet another delivery date I won't hold my breath disgusting service”

Helpful Report

Posted 7 years ago

“Stay clear of this company plz if your planing on buying a segboard of any kind spend extra on one from a decent seller uksegboards aint it what a hassle to get an order, a hold of anyone to help from customer service and even a refund there must be 1 very under educated half human working the whole business”

Helpful Report

Posted 7 years ago

“Do not use this company. Ordered a hover board for my daughter to open on her birthday. Paid for express delivery to make sure it would arrive well in Time. Now weeks later no hover board. Ring everyday asking for my refund of over £200 and get told the same thing day after day. Saying I will get an email before 5pm with a refund reference number then my money will be refunded. Guess what still no email or refund or hover board. By the reviews below. Think watchdog will will be my next call. Wouldn't even rate this company 1 star”

Helpful Report

Posted 7 years ago

UK Segboards is rated 3.9 based on 803 reviews