UK Segboards Reviews

Name: UK Segboards
Address: 60 Dudley Road East, West Midlands, Birmingham
Rating: 3.90

3.9 Rating 803 Reviews

72 %

of reviewers recommend UK Segboards

3.9

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About UK Segboards:

We are the UK's leading Segway / Hoverboard store. All our boards are UK and European safety certified, they're powered by Samsung batteries and come with UK and European safety certified chargers. Offering you free next day delivery you can choose from the classic, power or the ultra bluetooth ranges and start having fun now.

Visit Website

Phone:

03333 445538

Email:

hi@uksegboards.co.uk

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UK Segboards 5 star review on 18th March 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a board for my daughter as a Christmas present. It turned out to be faulty. After a lot of hassle they agreed to replace it - and after chasing they sent me back the same faulty board. This has been sent back again and I am now still 2 months later chasing for a replacement or a refund and getting nowhere. They do not respond to emails and you cannot get through on the phone. I do not recommend you use this company.”

Helpful Report

Posted 7 years ago

“Bought the seg for my son for xmas, unfortunatly came damaged sent back company sent out 2 replacements both replacements where damaged started vibrating be for you got on my son was scared to use... sent both back company is now refusing to refund my money... says 14 days to return, they will not let me speak to a manager i am told that i have to wait for the manager to read my email and then he will contact me... 2 weeks and i guess he has still not read 3 segs all damaged blamed on transit ... i would not recommend at all the customer service i have had it rediculous...”

Helpful Report

Posted 7 years ago

“One star is too generous!! From start to finish the whole experience with UK Segboards has been a nightmare. Not only was my sons product faulty but when I returned it as per warranty conditions, I have had to make no less than 7 calls to them over the space of several weeks and at all times they advised me that they had despatched the product, but in fact they had not and to date we have still have not received anything to show for it. Absolute shambles!! They have my money but I have no product to show for it. They are a cowboy outfit and to top it off they want to fob me off with a repaired product and not a replacement. I would certainly not recommend them to anyone. Very poor aftersales care!!!”

Helpful Report

Posted 7 years ago

“Item was slightly damaged in transit, however, the company were very efficient, as they collected it and sent out a brand new replacement, dealt with the issue very quickly, and luckily it was delivered on time for my daughters birthday. Would definitely recommend.”

Helpful Report

Posted 7 years ago

“DO NOT PURCHASE FROM THIS COMPANY. FAULTY ITEM SENT OUT AND RE SENT OUT. Christmas present faulty - threw 8 year old on the floor when it malfunctioned. Returned back to them on 30th December. Told would be back in 10 days. Came back on 30th January - STILL FAULTY. SAME PROBLEM - again child pushed off and tears this time as has waited a month for it to be fixed. Its their company policy not to give a refund but not their company policy to fix faulty goods. AVOID. No manager to speak to ever and feel sorry for the staff answering the phones as no authority at all.”

Helpful Report

Posted 7 years ago

“Do not buy off this company faulty good sent out”

Helpful Report

Posted 7 years ago

“Ordered 2 Segways so my kids had the some both come back after three months different. ones not holding charge for ova 10 minutes dont order poor costumer service”

Helpful Report

Posted 7 years ago

“Poor communications delivery slower than promised, bought two monster bundles one of the boards is of poorer quality than the other. I have contacted them and still waiting a reponse.”

Helpful Report

Posted 7 years ago

“We ordered 2 Segway Hoverboard monster deals. Deliver was later than needed and promised. Frustrated with waiting 2 days for email replies, i tried several times to contact them on the live chat and after waiting 20+mins to reach the number 1 spot, i then waited another 20 mins before i realized no one responds to this service (definitely not live chat). It's impossible to get through on the phones and when one board was found faulty they wanted me to pay for the return??”

Helpful Report

Posted 7 years ago

“Would give no stars if option was there. 1st segway didn't come, phoned, didn't have it in stock, ended up sending wrong colour. Segway doesn't work!! Won't hold charge, emailed, send messages via their website and took me over 6hrs in phone calls to get through. Told to fill out form in link they sent, would hear in 48hrs about collection and replacement. Still heard nothing!! My niece is heartbroken, ruined her Xmas!! Still not answering emails etc and can't get through on phone!! **** avoid at all costs **”

Helpful Report

Posted 7 years ago

“Ordered the Bluetooth Segway received a non Bluetooth version!Express delivery paid for and took 3 weeks to turn up,was told via email this would be credited to account but still nothing and not replying to emails now!! Wouldn't use again please stay well away!”

Helpful Report

Posted 7 years ago

“Can not believe being lied to for over a week! Given delivery slots and dispatch information for it all to be lies. Ordered in November and still waiting. If there was a problem with stock I should have been told! Have other items that I was going to order but definitely going elsewhere now!!”

Helpful Report

Posted 7 years ago

“DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 7 years ago

“Absoloutley discussed in the lack of service I have received. I ordered a purple chrome Bluetooth Segway 2 weeks ago and constantly being told it will be despatched the next day. live chat tells me to email however all my emails are being ignored. Phone line isn't being answered as it's an answering service played on a loop. Segway is for my Daughter Christmas and in absoloutley discusted that ibhavent received anything to confirm a delivery date. I've been promised emails from DPD which I have not been sent. Absoloute disgrace considering I was told i would have my item delivered by the 10th of December.”

Helpful Report

Posted 7 years ago

“I ordered mine in November early and only just got it , delivery times are a joke instead of tell people a week tell the truth it usually a month”

Helpful Report

Posted 7 years ago

“Ordered the Hummer Hoverboard on the 29th Nov website said express delivery and had to pay £9.99 for this recieved the board on the 14th Dec not very express in my opinion Opened the box to find it labelled as a smart balance wheel,no key fob,a poorly written user manual and nothing to say that it had a Samsung battery installed Spoke to customer services that I want a full refund which they have agreed to but I have to pay to have it couried back before they will refund my money In my opinion and after some reading online about hover boards that have smart balance wheel on the box and poorly written user manuals and that there is no Samsung logo on any of the box or user manual I would be very carefull about buying from this company”

Helpful Report

Posted 7 years ago

“Ordered, Segway, hoverkart and safety kit. No time scales I was told was kept to and I received them all late and at different times. I made numerous phone calls chasing my last item safety kit and they Sebs a medium instead of a small. I was assured it would be with me by Saturday gone and as a gesture I would receive a virtual kit which I really don't need and my delivery be refunded. Totally ruined my daughters birthday they now won't answer the phone or my emails.”

Helpful Report

Posted 7 years ago

“Delivery date 10th December, received text stating 7th December and will deliver to our local Halfords, received another text stating sorry your order will not be delivered on the 7th. We are now struggling and quite anxious as we have no further update.”

Helpful Report

Posted 7 years ago

“Recieved my daughters pink chrome segway today good condition and well packaged....she is going be very happy on xmas morning 😊 i initially ordered the purple one but there was a delay in stock after a brief phonecall discussion they swapped the colour and sent the board out the same day.”

Helpful Report

Posted 7 years ago

“I Ordered a Segway for my daughter from this site, and it's been a complete nightmare, they just constantly tell you lies. I was told my board would be here on the 27th November it did not arrive on time for my daughters birthday, I cancelled my order I've still got no money back in my account, I've phoned and spoke to someone 3 times now to be told they will put it in and send me a email conferming this, but no emails or money, how can they just take your money and not give it back”

Helpful Report

Posted 7 years ago

UK Segboards is rated 3.9 based on 803 reviews