UK Segboards Reviews

Name: UK Segboards
Address: 60 Dudley Road East, West Midlands, Birmingham
Rating: 3.90

3.9 Rating 803 Reviews

72 %

of reviewers recommend UK Segboards

3.9

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About UK Segboards:

We are the UK's leading Segway / Hoverboard store. All our boards are UK and European safety certified, they're powered by Samsung batteries and come with UK and European safety certified chargers. Offering you free next day delivery you can choose from the classic, power or the ultra bluetooth ranges and start having fun now.

Visit Website

Phone:

03333 445538

Email:

hi@uksegboards.co.uk

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UK Segboards 5 star review on 18th March 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from this company again another battery problem I bought my cart and board early November received it 18 December and Christmas Day it was not working email Boxing Day and that just said send picture and a video to prove faults at that stage only having the item 6 days I new I had a fight on my hands I had mine assessed by another company they said the board had more than likely sat around for while and it kills of the battery life that was not interested I also had to take a court claim out to get my money back the customer service is non existent and lack of communication is seriously lacking lies upon lies I contacted citizens advice and they helped guide me but please if you have problems with this company contact citizens advice as all is given to trading standards to review to stop company’s like thus trading and getting away with robbery because had I not taken out a court claim for my unusable Segway board and kart I would still be without my money now I in total as today still having problems them trying to return the faulty board and cart and have made 60 plus emails not to mention telephone conversations So remember call citizens advice I called them today information is taken and if appropriate it will be shared with trading standards mine has”

Helpful Report

Posted 3 years ago

“********Stay away from this company at all costs....!!!!!!!!!!!!!!!!****** I bought the segway and scooter package deal at christmas and by boxing day I was contacted customer service when the segway kept running out of battery after 25/35 minutes. I sent it back (which took lots of emails) they tested it and said its fine and refused to give me a refund. They said it states on thier website that the segway "may run up to 2 hours"... this basically means if like me your segway runs out if battery after 30 minutes they are covered. Ill be taking this to trading standards as they repeated give me the run around and have basically said tough luck, no refund even though they spoilt my daughters christmas present. Please please please stay away from this company !!!!!!!!!”

Helpful Report

Posted 3 years ago

“I’m very happy with the customer service I received. The man I spoke to on the phone was extremely helpful and had a lot of knowledge who provided me with all the information I needed so I could order the correct parts. My delivery came very fast within the next 2 days. I would definitely recommend this site to anybody who needs help with their segboards. Thank you for an excellent service”

Helpful Report

Posted 3 years ago

“Waiting 6 weeks for delivery....!!!!!!! The board I purchased I was told would be delivered next day..... do NIY order from here”

Helpful Report

Posted 4 years ago

“DO NOT ORDER THROUGH THIS WEBSITE! Would give this company zero stars if we could. Ordered in September, and we were given a delivery date of early November - bit of a wait but OK. Order never arrived. We called them and they promised it was going to be sent out in a couple of days. It never arrived. Called them again Friday 4th Dec, they said it would arrive on Monday 7th. It never arrived. It's now 2.5 months since we ordered from them and we have never received the product. These guys lie through their teeth, don't believe a word they tell you on the phone. We will be trying to get a refund this week and will be contacting trading standards if needed. These are expensive items and we have a very disappointed child whose birthday present never arrived. Absolutely fuming.”

Helpful Report

Posted 4 years ago

“I purchased an all terrain hoverboard for my son on the 17th December 2019. A mere 4 months later it stopped functioning, with no peer from the board. I emailed customer services and received no reply for a few weeks, which I then followed up with a telephone call. I was requested to email a video of performing a master reset, which was impossible. As I had said there was no power from the board, in spite of the charger indicating that it was fully charged. I have sent copious emails to no avail and sit with a rather expensive non function hoverboard and a child who would still like one for Christmas. I would avoid this company at all costs.”

Helpful Report

Posted 4 years ago

“Terrible customer services, had to pay £42.50 for the collection pack even though live in mainland Scotland, told id be refunded to orginal £17.50 price, still not received this nearly 8 weeks ago, sent a good dozen emails, messenger and calls still haven't received the refund even with a email confirming it will be refunded, absolutely shocking.”

Helpful Report

Posted 4 years ago

Dear Gavin Kippen, We are sorry to hear that you are not happy with the service. After looking further in to your issue, I can see that your refund was processed within 24 hours of us receiving your complaint. We have a dedicated UK customer service team that can be contacted via hi@uksegboards.co.uk and on 03333445538 from Monday to Friday. Again we do apologies for any inconvenience caused. Customer Service Manager

Posted 4 years ago

“Customer service really awful. Spent £200. Straps broke within 10minutes of use. They wouldn’t send a replacement without a postage charge of £6.99, and then used the excuse that it was after 14days of receipt when it wasn’t when I first emailed them.”

Helpful Report

Posted 4 years ago

Hi We are sorry to hear that you have not had the excellent service we aim to provide to each customer. We have a dedicated UK customer service team that can be contacted via hi@uksegboards.co.uk and on 03333445538 from Monday to Friday. If you would like contact us we can get your query dealt with as soon as possible. Again we do apologies for any inconvenience caused. Customer Service Manager

Posted 4 years ago

“Never order off this company bad manners 8 weeks to get a refund even thou it was for my disabked son bday disgusting customer service from start to finish”

Helpful Report

Posted 4 years ago

Dear Wayne Flannery, We are sorry to hear that you have not had the excellent service we aim to provide to each customer. All authorised refunds should be processed within a 14 working day period. We have a dedicated UK customer service team that can be contacted via hi@uksegboards.co.uk and on 03333445538 from Monday to Friday. Again we do apologies for any inconvenience caused. Customer Service Manager

Posted 4 years ago

“Really great website where it was easy to order and lots of information about the product. Would definitely have no hesitation in recommending this great company and their products. I ordered the Segway and go kart and very impressed, great quality, great value prices and unbelievably fun! Would also highly rate their customer service which is where many companies fall down. Very polite, helpful and responsive.”

Helpful Report

Posted 4 years ago

“Easy to use website, good choice of product, arrived quicker than date stated on website. Item arrived well package and has been hidden in the loft ready for Christmas morning. Fingers crossed there will be one happy recipient!”

Helpful Report

Posted 4 years ago

“Very good customer service. Had a missing item in the box. Quick email and replacement was sent right out. Can’t complain. 👌”

Helpful Report

Posted 4 years ago

“Really good products fast delivery also kept me up to date with everything, bang on would definitely use again and recommend 5*”

Helpful Report

Posted 4 years ago

“We bought a board and kart for our daughters birthday. Delivered earlier than expected. Great products which she is thoroughly enjoying.”

Helpful Report

Posted 4 years ago

“Fantastic product! Brought for my 8 years olds birthday and she loves it! Great communication about delivery! Will recommend”

Helpful Report

Posted 4 years ago

“This is the 2nd seaboard this year for my 2 grand children's birthday excellent service and always kept me fully informed about delivery 10 out of 10 thanks again”

Helpful Report

Posted 4 years ago

“Order made in June did not get segboard and go-cart September pure customer services would no t recommend any one to use this company”

Helpful Report

Posted 4 years ago

“Absolutely brilliant! Got one for my 8 year old and he loves it so easy to use and great quality Customer service great and extremely helpful especially in this pandemic Will 100% but another for my daughter”

Helpful Report

Posted 4 years ago

“Brought 2 last year for grandkids, had to buy another one for another granddaughter. They absolutely love them, especially with the current climate, we can ho out and about fir fun but without putting them at risk.”

Helpful Report

Posted 4 years ago

“Customer service was sound. Order was delivered on time. Product is good. Had a slight problem and they sorted it out with one phone call. Brilliant”

Helpful Report

Posted 4 years ago

UK Segboards is rated 3.9 based on 803 reviews