UKDUKAS Reviews

Name: UKDUKAS
Rating: 4.55

4.6 Rating 319 Reviews

94 %

of reviewers recommend UKDUKAS

Company Reviews

Metrics

Info

4.6

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

+254724240450

Email:

orders@ukdukas.co.uk

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UKDUKAS 3 star review on 30th December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An awesome Web shopping portal and it's convenient.”

Helpful Report

Posted 10 years ago

Dear Kibiru many thanks for the five stars rating we appreciate you taking time to giving us feedback. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“Quick response to queries and great service. Got my order within the time stipulated and at a fair price”

Helpful Report

Posted 10 years ago

Dear Naomi many thanks for the five stars rating we appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a clic

Posted 10 years ago

“You do a good job in bringing goods which are in perfect condition but your rates are too high compared to the worth of the good online..”

Helpful Report

Posted 10 years ago

Dear Angela many thanks for the four stars rating we appreciate you taking time to giving us feedback. We do our best to ensure we are always offering the most competitive prices for all items. Air freight and clearance duty can be fairly high. We always ensure you have the final price and never add charges so you never have to be alarmed with additional charges (freight or duty clearance) . Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“Excellent customer service received all my items as ordered even when an item had sold out I was promptly updated. I love the variety of styles and shops available with the prices so reasonable.”

Helpful Report

Posted 10 years ago

Dear Yvonne many thanks for the five stars rating we appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“The quality of your goods is superb, the prices are fair. The parcel was delivered in time to your store at Westlands, the challenge is one can only pick the parcel from westlands on Saturday. I work out of town, this arrangement was so inconveniencing. Kindly find ways of delivering the parcels or getting an outlet in town which is more convenient.”

Helpful Report

Posted 10 years ago

Dear Catherine many thanks for the four stars rating we appreciate you taking time to giving us feedback. We appreciate the Saturday collection point may not be convenient as explained we do offer delivery Monday - Saturday (at a minimal fee) throughout Kenya to your home or office. This maybe a suitable option with further orders saving the Saturday collection from Westlands. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“The service delivery was good,also enjoyed the customer care.time of delivery if it can be shortened the better.”

Helpful Report

Posted 10 years ago

Dear Samuel many thanks for the four stars rating we appreciate you taking time to giving us feedback. Time of delivery we do our best to ensure all items are delivered within the 10-14 working days. In some instances items may take longer than anticipated to arrive at our warehouse. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“It was easy to order and the team gave me timely feedback letting me know the progress of my order.”

Helpful Report

Posted 10 years ago

Dear Rodney many thanks for the five stars rating we appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“Very efficient in sourcing what I wanted. Also very fast in terms of delivery. Will keep using UK Dukas for anything I want in the UK.”

Helpful Report

Posted 10 years ago

Dear Michael many thanks for the five stars rating we appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“I've placed several orders with UKDUKAS and most of my items arrived with in 2 weeks of placing the order. The representative that dealt with me in Kenya was very polite and helpful. All in all i was happy with the entire experience.”

Helpful Report

Posted 10 years ago

Dear Nyankuir many thanks for the four stars rating we appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“Good customer service, timely delivery and quality products at a considerable price.”

Helpful Report

Posted 10 years ago

Dear John many thanks for the four stars rating we appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“A wide variety of stores to choose items from which is very nice.Quick delivery of items too.”

Helpful Report

Posted 10 years ago

Dear Brian many thanks for the four stars rating we appreciate you taking time to giving us feedback. We are grateful for your continued custom and are clear that we want to continue building our business to be even more customer focused. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“Customer service is good. Delivery time, very good, no unnecessary delays. Price, not sure of the comparisons and how reasonable. However, work on a more customer friendly website. The registration portal and check out process i saw was complicated for a 'common' mwananchi like me, and requesting for TMI.... And when will it be possible to shop from USA? Products there are much cheaper........”

Helpful Report

Posted 10 years ago

Dear Rosyln many thanks for the five stars rating we appreciate you taking time to giving us feedback. We are grateful for the feedback especially the points raised around the technical issues faced by the 'common' mwananchi' using the website being too technical. We have a simple solution as we strongly believe that online shopping should be stress FREE as our principle ethos. Simply find any items you wish to purchase from any UK online retailers simply email us forward the links to orders@ukdukas.co.uk and will price the items for you from £ to KSH. We hope this will assist in ensuring that shopping is stress FREE, simple and easy. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“Excellent service and response. Well done!!!!! And keep it up.”

Helpful Report

Posted 10 years ago

Dear Ian many thanks for the five stars rating we appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“There services so far are good I do hope they will continue with that. Things to improve on. 1. For purchases we do no receipt included, pls include. 2. Incase of any delays or changes on orders communication to client be both phone and email, supposedly cannot be reach on either. 3. Try get good rate to clients 4. Improve on website to make it easy for client to get information 5 Possibly expand to other EU countries Regards Sadiq”

Helpful Report

Posted 10 years ago

Dear Sadiq many thanks for the four stars rating we appreciate you taking time to giving us feedback. We fully appreciate the feedback and the areas where we are to review please see below feedback to the key points raised. 1.) An electronic order confirmation receipt email is generated with each order placed using the order calculator. We additionally send an order confirmation email for all transactions placed where links are sent directly to us for pricing in KSH. We encourage customers to us the order calculator as it enables them to track items. 2.) The original shoes ordered from Serenza we were updated by the retailer several days after placing the order and paying that the ordered size was not available. We ordered an alternative pair from Serenza immediately we were updated. Our customer care team called to alert you an SMS was also sent but I fully appreciate in future an email needs to follow to cover most modes of communication. As mentioned by our Customer Relations Manager we are no longer ordering from Serenza as they have proved to be very unreliable as a retailer. We hope we made up by ensuring the shoes you ordered from Burton were delivered to you within a record time of 48 hours of ordering in Kenya as it is our mission to ensure we do not disappoint our valued customers. 3.) We work tirelessly to ensure our prices are always affordable and quality as a standard. We will continue to ensure we offer you the best price. 4.) The website is constantly being updated ensuring that you the customer has the best online experience. Access to information is imperative to our operations we will bare your valuable comments with future scheduled updates to the site. 5.) Expansion is something we are reviewing as we wish to cover the major fashion capitals and offer a one world umbrella to online shopping. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“I found freight charges to be expensive”

Helpful Report

Posted 10 years ago

Dear Mohammed many thanks for the rating we appreciate you taking time to giving us feedback. We always do our utmost to ensure freight charges are never exorbitant kindly note all items incur freight and clearing cost which as you may appreciate are not very cheap. Please kindly view a breakdown including freight charges which you will find with the breakdown were very reasonable. Nike Trainer/Sneakers (£46.99)* 140 (exchange rate)=KSH6,579 Tolal paid KSH8,496 -KSH6,579= KSH1,917 for freight duty and clearance. We are confident that this is very competitive price. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“It was easy to order and pay for goods. The staff was helpful when I called for enquiries. My order was delivered to me at the time specified with all items as requested. I was pleased with the service and will definitely be using UKDUKAS again”

Helpful Report

Posted 10 years ago

Dear Wendy many thanks for the five stars rating we appreciate you taking time to giving us feedback. We have happy that your were happy with all your 9 items. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“Such an easy way to shop... No headaches at all! So much variety, and the stuff got to me really quick too. Thumbs up UK Dukas!”

Helpful Report

Posted 10 years ago

Dear Rebecca many thanks for the five stars rating we appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“Good communication and quick execution. My first order went well, (though I havent picked it yet). Would appreciate if either, Pick-up days are increased or Delivery fee scrapped. (.in my opinion). Pay once...and get everything done. In furture volume purchase discounts should be available. Say, I buy two items, i get more discounts..”

Helpful Report

Posted 10 years ago

Dear Willy many thanks for the four stars rating we appreciate you taking time to giving us feedback. We offer free collection (pick up) every Saturday and welcome your suggestion and will review added collection days. All our prices are based on FREE collection and delivery at minimal fee. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“I have discovered a whole new online shopping experience with ukdukas. Quality products at affordable prices, a lovely customer care team, customer satisfaction is a definate guarantee!”

Helpful Report

Posted 10 years ago

Dear Diandee many thanks for the five stars rating we appreciate you taking time to giving us feedback. We work tirelessly to ensure our prices are always affordable and quality being the number one choice. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 10 years ago

“Good customer care”

Helpful Report

Posted 10 years ago

UKDUKAS is rated 4.6 based on 319 reviews