UKDUKAS Reviews

Name: UKDUKAS
Rating: 4.56

4.6 Rating 318 Reviews

95 %

of reviewers recommend UKDUKAS

Company Reviews

Metrics

Info

4.6

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

+254724240450

Email:

orders@ukdukas.co.uk

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UKDUKAS 3 star review on 30th December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used ukdukas for some time now. They are reliable, the agents in Nairobi are extremely courteous and reliable.It is always a pleasure dealing with them.”

UKDUKAS 5 star review on 12th January 2020

Helpful Report

Posted 4 years ago

Dear Wanjiru many thanks for the five stars rating. We value your custom since your first order with us in March 2017. We have delivered hundreds of items. We wish to thank you for choosing us at UK-DUKAS. We appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 4 years ago

“Am happy that i can make orders online using mobile money payments and have the exact item delivered to my door step within a very short time courtesy of ukdukas.”

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Posted 4 years ago

“Quite efficient, affordable and very friendly customer care who responds to concerns promptly. I have shopped for car parts and delivery was great”

Helpful Report

Posted 4 years ago

Dear Stephen many thanks for the five stars rating we are humbled and are encouraged to ensure we maintain this excellent customer rating. We appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 4 years ago

“Service was on point and they made up for the short comings which was not from their side but that of the seller......”

Helpful Report

Posted 4 years ago

Dear Timothy many thanks for the five stars rating we are humbled and are encouraged to ensure we maintain this excellent customer rating. We appreciate you taking time to giving us feedback. We are mindful of the issue where Adidas first package was lost in transit. We appreciate your patience as Adidas sent the replacement rugby jersey. The 20% offered by Adidas was appreciated as recompense which we transferred to you. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 4 years ago

“Excellent service. Order it and they will deliver on time, no short cuts. No excessive charges. Just on point.”

UKDUKAS 5 star review on 10th January 2020

Helpful Report

Posted 4 years ago

Dear Erick many thanks for the five stars rating we are humbled and are encouraged to ensure we maintain this excellent customer rating. We appreciate you taking time to giving us feedback. Thank you for your custom and trusting us with handling your order from KEF LS50 passive studio monitor speaker https://uk.kef.com/products/ls50 (hope you have an amazing stand). Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 4 years ago

“Gemma and John were both amazing and made sure i received my parcels despite a little mix up. Thank you so much!”

UKDUKAS 5 star review on 30th December 2019

Helpful Report

Posted 4 years ago

Dear Minal many thanks for the five stars rating we are humbled and are encouraged to ensure we maintain this excellent customer rating. We sincerely apologies for the slight delay with your order from Mango Outlet based in Spain to our UK warehouse. We appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 4 years ago

“Good professional service. I was kept up to date from the beginning to the end. I was impressed on the after-sales follow-up on whether the item I bought was working properly. Thanks UK Dukas for making online purchase a breeze. Lynn”

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Posted 5 years ago

“Excellent, super service. Th fascinator hat was received in good order. Also, your flexibility on goods delivery is unmatched. Thanks so much.”

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Posted 5 years ago

“Excellent customer service! They'd suggest for you alternatives”

UKDUKAS 5 star review on 10th October 2019

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Posted 5 years ago

Thanks Yusuf taking the time to give us feedback we value and appreciate your custom. Happy shopping with UK-DUKAS

Posted 5 years ago

“I was impressed by your service because I was able to receive my product within fourteen days from the United Kingdom. It's good because it links customers with one of the most advanced economies in the world.”

Helpful Report

Posted 5 years ago

“This was a repeat purchase and am very happy so far with UKDUKAS services”

Helpful Report

Posted 5 years ago

“Updates- check Rates - check Feedback- check Delivery speed- double check”

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Posted 5 years ago

“UKDUKAS has a variety of products from across the world with a quick and safe delivery response.”

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Posted 5 years ago

“UKDUKAS accorded me exceptional services every time I have used their service. I recently shipped two items;I have shipped with them many times before. I requested a quote past working hours and within 1 hour the got back to me . They proceeded with my purchase the next day and my package was in Nairobi within less than 10 days. Package was fragile but it was packaged well and it arrived safely. I am so grateful to UKDUKAS. I will definitely be doing business with you again.”

Helpful Report

Posted 5 years ago

Dear Nicholas many thanks for the five stars rating we are humbled and are encouraged to ensure we maintain this excellent customer rating. We appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 5 years ago

“The delivery was done in good time. However, my shoes came with heel tips as informed by a card from Dune London but I never received them, they got lost! Kindly look into how not to lose such small items that come with shoes etc.”

UKDUKAS 3 star review on 15th August 2019

Helpful Report

Posted 5 years ago

Dear Stella we thank you for your feedback and taking the time to rate your latest experience of our service. We are glad you received the Anncona - Leopard Textured Court Shoe from Dune as ordered and within the 10-14 w.days https://www.dunelondon.com/anncona-textured-court-shoe-0085503940137488/ We truly value your feedback especially as a long standing client with us since June 2015. When alerted of the issue that the additional heel tips where not with your heels. My colleague John communicated immediately as soon as the issue was raised. We kindly updated you one of our UK team would go to in-store to Dune London and get a replacement pair of the heel tips. We collected the replacement heel tip from Dune London store. We have freighted the heels tip and delivered which you have kindly confirmed receipt within 10 days from when the issue was raised. Please kindly accept our sincere apology that the additional heel tip were misplaced when our consignment was undergoing the 100% verification checks by the Customs & Boarder Control Department & KRA at JKIA. We have implemented a new robust system to ensure smaller attachments do not get misplaced during the verification exercise at JKIA. We thank you for your comments and look forward to you continued custom. Happy shopping with UK-DUKAS

Posted 5 years ago

“UKDukas provide prompt feedback when orders are placed, continual updates and follow ups as orders are progressed and prompt alerts when deliveries are ready to be made. Overall quality service with polite and responsive customer service. Couldn't be better!”

Helpful Report

Posted 5 years ago

Dear Sharleen many thanks for the five stars rating since your first order with us in September 2017 we have delivered hundreds of items. We wish to thank you for choosing us at UK-DUKAS. We appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 5 years ago

“Great customer service efficient with communication to update customers”

Helpful Report

Posted 5 years ago

“Reliable, good communication and decent and safe deliveries. easy to make payments and easy to contact”

Helpful Report

Posted 5 years ago

Dear Hellen many thanks for the five stars rating we are humbled and are encouraged to ensure we maintain this excellent customer rating. We appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 5 years ago

“Ukdukas does prompt delivery of ordered items. I'm greatly appreciative of the kind and courteous update they make to the customers about the delivery progress of ordered items. And the prices are very competitive, upto date with existing exchange rate against the pound. Good customer service!”

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Posted 5 years ago

“Very Efficient!!!”

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Posted 5 years ago

UKDUKAS is rated 4.6 based on 318 reviews