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UKDUKAS Reviews

4.6 Rating 319 Reviews
94 %
of reviewers recommend UKDUKAS
4.6
Based on 319 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read UKDUKAS Reviews
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Phone:

+254724240450

Email:

orders@ukdukas.co.uk

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Good service overall. However with quicker customer responses and faster delivery timelines, they are bound to move up the scale
Helpful Report
Posted 10 years ago
Dear Charles many thanks for the three stars rating. We are glad you received your items within our stipulated time of 10-14 working days. We mostly are able to get items earlier than our stipulated time of 10-14 working days but to manage customer expectation we always remind customers that items will arrive in with 10-14 working days. We will strive with your new current order to ensure we improve in some of the mentioned areas. We appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click
Posted 10 years ago
Ukdukas delivered my package way ahead of time which was perfect. This helped me resume my work which had stalled,It was my first time dealing with them and am quite confident and amazed by them. I will sure be using there services over and over again. I can confidently refer anybody wanting to bring stuff in from UK to use their services. Kudos Ukdukas and God bless.
Helpful Report
Posted 10 years ago
Dear Wanjiku many thanks for the five stars rating we are humbled and are encouraged to ensure we maintain this excellent customer rating as was with your first order. We appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click
Posted 10 years ago
I am happy with the products but find them expensive at times .
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Posted 10 years ago
UKDukas is super convenient, I can pay comfortably for online products in my local currency using mobile money and I get my order in 10 -14 days. I always look out for the sales and I've bagged a couple of bargains on shoes and clothes that are not available in Kenya. I'm simply hooked and I love it!
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Posted 10 years ago
I was impressed that I received exactly what I requested . It is a bit expensive though .
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Posted 10 years ago
got my order on time and the items i had ordered
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Posted 10 years ago
I ordered 3dresses and they were all delivered on time and were exact! Excellent customer service and prompt to respond to queries. Will definitely be back for more. Thank you Ukdukas!
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Posted 10 years ago
Brilliant at what u'll do
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Posted 10 years ago
Great personalized customer service and timely feedback on orders made. Goods also arrived in good condition. Overall good experience.
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Posted 10 years ago
Thankyou for your services great way to shop in the UK. Loving it.
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Posted 10 years ago
I was happy with the customer service and constant feedback. Due to that as a first time user it made me feel my goods were safe and actually arriving. The only thing is the time line up on receiving the goods is it workable to reduce the days to like a week. 7 days perhaps.
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Posted 10 years ago
Professional and friendly service.
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Posted 10 years ago
Good service, responsive throughout the whole transaction process. They patiently respond to all your queries. All in all would recommend their services.
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Posted 10 years ago
things made easier. I am a sportsman and finding good quality sportswear was difficult and expensive for me in my city Nairobi, thus made me stay away from certain trainings due to injuries wearing the wrong outfit, but things changed as I ordered myself sportswear from sportsdirect through this service. I was not certain on sizes and ordered a few casual wear for my kid but as soon as we received the consignment we put him on the stuff and it was actual fit to his age and size. I still recommend that certain prices like freight should be dropped by a certain margin so that we could afford more. thank you and keep up the work in serving us. be blessed
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Posted 10 years ago
Excellent service. Always deliver when they say they will. Never been disappointed.
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Posted 10 years ago
i had a good experience overall shopping with UK Dukas. My package arrived on time and the customer service was superb. Only downside was i felt the charges were a bit steep, hopefully they can review those, but other than that thumbs up to the guys.
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Posted 10 years ago
good service guys
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Posted 10 years ago
This provides a new and reliable channel for shopping overseas.
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Posted 10 years ago
Dear Jacqueline many thanks for the four stars rating we appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click
Posted 10 years ago
I had many questions initially which were responded to promptly and diligently. Customer care is excellent and deliver is super fast. I have now become a regular customer, HIGHLY RECOMMENDED.
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Posted 10 years ago
Dear Alan many thanks for the five stars rating we appreciate you taking time to giving us feedback. Thank you for your custom and we look forward to serving you. Happy shopping with UKDUKAS. UK Stores @ a click
Posted 10 years ago
I ordered a MUJI (Acrylic case) and at first was actually skeptical about it being delivered in one piece (scratch-free) as they are very fragile. The total cost was actually MUCH cheaper than if I would have bought it from the US. and it was delivered 2 weeks later in one piece. I was SO impressed. I would def consider purchasing more of these items with them esp since I don't want the hustle of customs and worries of whether the item will arrive without any damages. The only drawback is that they don't have a fulltime office whereby one can collect the items during the week. so you have to wait for saturday or pay for a rider to deliver it to your home/office. Please consider changing this in future. Thank you UK DUKAS!
Helpful Report
Posted 10 years ago
Dear Michelle many thanks for the five stars rating we appreciate you taking time to giving us feedback. We fully understand the initial skepticism and all very rightly placed as a customer you need to be guaranteed that you will receive the items you order all in one piece and scratch-free. We always ensure we offer the most competitive prices for items and appreciate your acknowledgment of this for the Muji case. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click
Posted 10 years ago
UKDUKAS is rated 4.6 based on 319 reviews