UKDUKAS Reviews

Name: UKDUKAS
Rating: 4.55

4.6 Rating 319 Reviews

94 %

of reviewers recommend UKDUKAS

Company Reviews

Metrics

Info

4.6

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

+254724240450

Email:

orders@ukdukas.co.uk

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UKDUKAS 3 star review on 30th December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient loved their services”

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Posted 8 years ago

“I like that you can buy stuff from the UK from the comfort of your home or office. The prices are too high for some of the products which makes me reluctant to buy instead I opt to buy from here. Please look at reducing some of the costs. But generally a good shopping expeirence”

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Posted 8 years ago

“The price charged by ukdukas for items is very reasonable and also items are delivered in the expected quality. However, time for delivery is not well understood. There is a charge for next day delivery from the retailer to ukdukas warehouse in the UK but it almost always takes at least 10 days to be delivered to Kenya. On very rare occasions are items delivered within a week of ordering. What is then the point of paying for next day delivery? I suggest that the next day delivery charge is removed. After all most stores deliver within the UK in 2-3 days.”

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Posted 8 years ago

“I purchased hair product with UKDukas and was amazed at the fast delivery and the customer service is really good detailed and keep u updated with your order. Payment is really simple. Thanks and looking forward to working with you. Trizah”

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Posted 9 years ago

“The products arrived early , that was great. But you did not keep me informed . I must have called a million times to see enquire about my goods arrival and also a million times to enquire about delivery . The fact that you were moving offices at that time, also didn't leave me with a physical a dress to enquire from . Otherwise your service was okay .”

Helpful Report

Posted 9 years ago

Dear Shahela we thank you for your feedback and the three stars rating. We appreciate this being your first order with us you may have been slightly apprehensive with the need to finding out a stage by stage update of your order. We emailed you an order confirmation the same day the item was ordered from the retailer the same day payment was made. The order confirmation detailed what was happening next and the expected time line of when you should expect to receive your good in Kenya within 10-14 w.days. We are not able to provide a daily update as goods are mainly in transit from the retailers who update our UK office the goods are in transit and with a similar order confirmation with the expected timelines. We do our very best to update customers when we do not receive items from the retailers where items are timely we do not provide a daily update of items as we have hundreds of active orders each week. Live updates are provided with orders placed using the order calculator this is an automated system which enable you to track day by day your order. We sincerely apologies for the moving our collection point at the same period as your order this was a planned move and all customer who ordered within that period were advised. We look forward to your custom and will be timely as we were with your first order. Happy shopping with UKDUKAS

Posted 9 years ago

“I got my package way earlier than expected! excellent service. will definitely be shopping with you again soon.”

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Posted 9 years ago

“To be honest your prices are very high compared to the original dollor or pounds price. But as far as delivery goes it good.”

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Posted 9 years ago

Dear Kifayatullah we thank you for your feedback with the three stars. We are grateful for your continued custom with this being your third order via UKDUKAS. The costs of freight are high we understand that some of the items you have ordered are reasonably low price and our freight charges have been reflective with under KSH700 to freight the item to you. We are confident this is competitive at KSH700 for freight and clearance from London to Nairobi. Happy shopping with UKDUKAS

Posted 9 years ago

“good”

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Posted 9 years ago

“My first experience ordering with Ukdukas was wonderful. When it wasn't possible for me to pick up my items at their offices in westlands, UKdukas went above and beyond by offering me a free delivery and i am truly grateful.”

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Posted 9 years ago

“Quick delivery, efficient communication.Will definitely use their service again.”

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Posted 9 years ago

“Timely response to emails, good customer service.”

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Posted 9 years ago

“I have used UKDUKAS the third time today and have been completely satisfied with their service every time! Prompt replies to emails and the goods arriving in perfect condition has been the norm in all three deliveries to date. I will definitely continue using them in the future! Keep up the good work!”

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Posted 9 years ago

“My personal experience with UKDUKAS was great...from the date i ordered to the date i recieved my items. Good job UKDUKAS”

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Posted 9 years ago

“Overall Service was excellent, right from the payment platform up until product delivery. However, a few areas which can be worked on are updates regarding when the product has been received at the UK warehouse and when it is being dispatched, also an indication of the ETA for the product to Kenya would be reassuring & finally the level of service in respect to coordinating delivery to the customer can be touched upon as i had to follow up several times as to the whereabouts of the rider.”

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Posted 9 years ago

“Great experience in general. Would appreciate faster response in terms of order confirmation.”

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Posted 9 years ago

“Amazing service...”

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Posted 9 years ago

“i loved their customer care,they answered my queries and guided me as it was my first purchase.delivery time is fast though i think they should revise the rate within kenya but overall they did a good job.am so recommending to all my friends”

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Posted 9 years ago

“i think they have excellent services. Very Professional and helpful.....”

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Posted 9 years ago

“Great service! Prompt delivery with items in perfect condition. Would recommend very highly.”

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Posted 9 years ago

“Great stuff keep it up”

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Posted 9 years ago

UKDUKAS is rated 4.6 based on 319 reviews