UK Safety Management Reviews

Name: UK Safety Management
Rating: 4.60

4.6 Rating 1,539 Reviews

94 %

of reviewers recommend UK Safety Management

Company Reviews

Metrics

4.6

Based on 1,539 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

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“every year an appointment is made and then they have someone in the area. Engineer very good and helpful”

Helpful Report

Posted 8 years ago

Thank you very much for your kind words in regards to the engineer. Our aim is to carry out the Portable Appliance testing at the most convenient time and date for the customer. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“The engineer that attended to do the PAT testing was very polite and went about his job in a professional manner”

Helpful Report

Posted 8 years ago

Your positive feedback in regards to the engineer is very much appreciated and we will pass this back on to him. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Very good. Did the job discretely and within time frame given.”

Helpful Report

Posted 8 years ago

We are more than happy that you were pleased with the service carried out by UK Safety Management. Thank youJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Joe, very polite and carried out his work very professionally and efficiently.”

Helpful Report

Posted 8 years ago

Many thanks for your kind words in regards to Joe, we will pass them on to him. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Very professional”

Helpful Report

Posted 8 years ago

Your positive feedback is very much appreciated. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Service engineer was pleasant & efficient”

Helpful Report

Posted 8 years ago

We will pass your kind words on to the engineer as they will be much appreciated. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Quality throughout, from initial contact through to job completion. Engineer clear and precise and worked around our own busy schedules. I would recommend UK Safety Management.”

Helpful Report

Posted 8 years ago

We are very happy that you are more than satisfied with the service you have received from start to finish and we appreciate your recommendation. Thank youJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“the gentleman was kind, polite and just got on with the job.”

Helpful Report

Posted 8 years ago

We will pass your kind words on to the engineer and we appreciate your positive comments. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Good all round service”

Helpful Report

Posted 8 years ago

Thank you very much for your positive feedback it is much appreciated. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Very efficient and reliable. The gentleman who came to test the appliances was very pleasant and carried out the tests quickly and without fuss and caused little or no disruption to the business.”

Helpful Report

Posted 8 years ago

We very much appreciate your feedback and your kind words will be passed on to the engineer. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“I have used uk safety management for server all years and have always been happy with the service I have received , they are extremely professional and are always friendly , I would recommend uk safety management without hesitation”

Helpful Report

Posted 8 years ago

We are very pleased that yet again you are more than satisfied with the service you have received from us and your recommendation is very much appreciated. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“We had our PAT testing done again this year The engineer came at the time agreed and was very professional and friendly completed the work with minimal interference to my routine At the end of the job he went through everything with me Very happy with the job”

Helpful Report

Posted 8 years ago

We are very pleased that yet again you were more than satisfied with the engineer who carried out the work for you and your kind words will be passed on. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Good”

Helpful Report

Posted 8 years ago

Your feedback is very much appreciated. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“The service was satisfactory. We look forward to use more of your service in future.”

Helpful Report

Posted 8 years ago

“Quick, efficient and unobtrusive”

Helpful Report

Posted 8 years ago

We aim to carry out the Portable Appliance testing as professionally and efficiently as possible and therefore we are pleased that you feel you received such a service. Thank youJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Efficient Service, however too many calls to office a few months before to try and get us to have job done sooner, also additional costs on invoices not stated on phone”

Helpful Report

Posted 8 years ago

Your comments are very important to us and all feedback is acknowledged and dealt with accordingly. I can see from looking at the account you received a call from our Customer Relations Department to resolve the issue with the additional services. I am sincerely sorry you received so many calls to move your appointment, on occasion the engineer will have an appointment that cancels, we need to then find him another job to attend for that day, however you should not have received so many calls and this will be addressed with the relevant department. Kind regardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Efficient & friendly service”

Helpful Report

Posted 8 years ago

Your feedback is much appreciated and we are very happy the you were more than pleased with the service that you received. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Good but.....The service is good but for the last two years the original appointment has not been kept and the engineer turns up early. This year we have had a lot of work done in one of the units and some of the portable appliances had been packed away. I was on holiday when the engineer arrived early and therefore these pieces have missed the test! I will have to call in someone to do these pieces outside the blanket test we do annually.”

Helpful Report

Posted 8 years ago

We are very sorry this has happened to you on more than one occasion. We value your customer and want to resolve this for you. A member of our Customer Relations Team will contact you immediately. Kind RegardsJoanne RobertsCustomer Relations ManagerUK Safety Management 08448004180

Posted 5 years ago

“Very good service”

Helpful Report

Posted 8 years ago

UK Safety Management take great care in order to provide a professional and efficient service for all of our customers and therefore we are very happy that you felt you received such a service. Thank you very muchJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“The engineer came at the wrong time - not his fault (had been given the wrong information), so was sent away. The appointment was rescheduled immediately. The attending engineer at the next visit struggled with communication. He tested things that we didn't ask for (chargeable items) and didn't mention when we had reached the agreed limit of items to be tested so the invoice came as a surprise. I was also asked to rate the engineer whilst he was standing in front of me. So that was a of waste of time. The invoice issue was resolved quickly and some items were removed from the final invoice. The job (PAT testing) was completed correctly. But the lack of communication with regards to the billing means I won't be using UK safety management again.”

Helpful Report

Posted 8 years ago

I am sincerely sorry you were not happy with the service you received from UK Safety Management. A member of our customer relations team will be in touch with you immediately to resolve this matter. Our engineers follow a very strict procedure whilst on site. He should arrive on site and conduct a walk round with you before starting the testing. At this point you would have directed him to any items that you did not require testing. I am sorry that you felt uncomfortable giving feedback in relation to the engineer while he was stood with you. Your feedback has been fed back to Management to help us improve going forward. Our agent will discuss with you the lack of communication in relation to billing. Kind RegardsJoanne Adams Customer Relations ManagerUK Safety Management08448004180

Posted 5 years ago

UK Safety Management is rated 4.6 based on 1,539 reviews