Name: UK Safety Management
Rating: 4.60

“Deliberately deceptive. After a cold call for PAT testing I agreed to have this done and was quoted a price for this work. When I received the invoice it also included a £9 microwave test and £39.99 for socket testing, which I did not ask for nor agree to. The tiny print on their confirmation letter says I have to 'opt out' of these additional services. What is also sneaky and deceptive is that they are relying on you not reading the small print as neither the sales rep or onsite engineer mentioned these extra works. I do feel sorry for the people who work there as they have to be deceptive to earn their living. I have filled in a form with Citizen's Advice in the hope that it will be forwarded to Trading Standards. I complained and received a revised invoice for just the PAT testing but will never use this company again.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. All our customers are supplied with a letter of confirmation following the booking of the PAT testing. All the costs to be incurred are detailed within this letter along with an explanation of the safety checks the engineer will carry out on the day unless otherwise informed. I am pleased to confirm our accounts department have credited the invoice following your discussions with them and your certificate of compliance was released last month. If I can be any further assistance please do not hesitate to contact the office on 0113 823 1390 Kind Regards UKSM

Posted 3 years ago

“Con artists. DO NOT USE. Pushy sales team, received multiple phone calls, finally decided to get the PAT testing done. The claim one price on the phone and then when you get the bill lots of hidden costs appear.”

Helpful Report

Posted 4 years ago

“always polite,punctual and good value for money”

Helpful Report

Posted 4 years ago

“After many pushy phone calls, I agreed to the pat testing of my salon equipment for the second time I was quoted £55 I don’t remember . My invoice was £129 for "checking sockets" this was never mentioned in the quotation , nor was it mentioned at the time of the testing. I WILL NEVER USE UK SAFETY MANAGEMENT AGAIN”

Helpful Report

Posted 4 years ago

Hi Iman, Following the agreement of the appointment a confirmation letter was posted to the premises detailing the costs of the testing. The socket testing is an opt out service whereby the engineer will check the wall sockets in your premises for a fixed fee to ensure they are safe to use and free from damage. I can see you have spoken to our accounts team to discuss this and your invoice has been amended to the £55+VAT on this occasion. Should you require any further assistance please do not hesitate to contact me on the number below. Kind Regards Hannah Newsome Accounts Receivable Manager 0113 823 1390

Posted 4 years ago

“We always use UK Safety Management for our PAT testing & they are normally very good but they let us down badly this year. The tester attended site & carried out his tests as normal. He didn't mention any problems to any staff & certainly didn't tell the receptionist about any issues when she signed his paperwork. Later that day, I was putting the bin back under the counter in the staff canteen when I noticed a red sticker on the lead of the fridge. Upon closer examination it was a "FAILED - DO NOT USE" sticker. So, not only had the tester not advised us that it had failed, he had then proceeded to plug it back in & turn it on, even though his own advise via the sticker was "DO NOT USE" !!!!! I called the company but could not get through, so I sent an email but received no reply. I called them again the next but still could not get through so I sent another email. Later that day I received an email from them - it was nothing to do with my complaint though, it was an email asking me if we wanted them to look after our fire extinguishers as their tester had noticed they were due for a service!!!! I sent a scathing reply along the lines of berating the tester for taking the time to note the fire extinguishers as an opportunity to earn more money, but failing to actually do his job properly!! That email finally got a response - the comment was "we always turn fridges back on because we don't want the contents to spoil" I pointed out that the engineer should have told us. Apparently the engineer said we had a few failures and he told the guy in the workshop. This is totally untrue as "the guy in the workshop" is my husband and never spoke to him at all as he was very busy. On hearing that we had a few failures I asked what the others were - the engineer cannot remember & none of them are listed on the paperwork. So now my husband has to go through all the hand tools in the workshop to find the ones with red FAIL stickers. Which wont be easy as most of the stickers have already fallen off the leads in my office and they are not even being touched so I can't see that the stickers on leads in the workshop will still be attached.Picture shows the stickers about to fall off office equipment leads.”

Helpful Report

Posted 4 years ago

Hi Sally, Thanks for your feedback and thank you for taking the time to resolve the issue with me today. As discussed as you have been a customer of ours for the past 9 years and this is below the standard of service we would usually offer you. Our internal processes are built to ensure customers are fully aware of any items, which have failed, unfortunately on this occasion these processes have failed. The engineer is receiving retraining in this issue. We are looking forward to coming to your site Monday to rectify the issues. Thanks again Paul Sirodcar Operations Manager

Posted 4 years ago

“Very pushy sales team, test each socket on extension leads and charge you for it, demand invoice as soon as job is done.”

Helpful Report

Posted 4 years ago

“Easy to use site, good quality and prompt delivery”

Helpful Report

Posted 4 years ago

Thank you very much for taking the time to leave such positive feedback. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Always very thorough, Tidy and efficient.”

Helpful Report

Posted 4 years ago

Many thanks for taking the time to leave such positive comments they are very much appreciated. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Been using UK safety for many years. Staff are always helpful, friendly and offer excellent advise/services. Very reliable. Cannot fault them.”

Helpful Report

Posted 4 years ago

We are very happy that yet again you were more than pleased with the overall service provided by UK Safety Management and we look forward to contacting you again when you are next due. Thank you very much Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Very pleased with the service provided. It was carried out quickly, quietly and efficiently with very little disruption to staff.”

Helpful Report

Posted 4 years ago

We are very pleased that you were more than happy with the service you received and we will ensure the engineer is made aware of your kind words. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Very thorough and efficient. Pleased as always”

Helpful Report

Posted 4 years ago

It is very rewarding to hear that yet again you were more than happy with the level of service you received from UK Safety Management. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“The engineer was professional polite and very efficient. Top marks.”

Helpful Report

Posted 4 years ago

Many thanks for your kind words and we will ensure they are fed back on to the engineer. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“We had our third booking with UK Safety Management on Monday 2nd March 2020 and again for the third time they did not turn up. And when we had the check to complain they told us we were going to be removed from their list, as if we would use then again lol.”

Helpful Report

Posted 4 years ago

Please accept my sincere apologies for any inconvenience caused as it is always our main priority to ensure that we maintain the original confirmed booking date. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“A very prompt and helpful company to work with”

Helpful Report

Posted 4 years ago

Thank you very much for taking the time to leave such positive feedback. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Arrived promptly at time/date arranged. Gentleman who completed the PAT testing was friendly and polite. Invoice arrived which also included charge for testing sockets which was not discussed or agreed. However the invoice was still paid promptly and included the extra charge. Over two weeks later, the certificate for works completed has still not arrived and a request to send has been made.”

Helpful Report

Posted 4 years ago

First of all I am very pleased that you were happy with engineer who carried out the testing for you. In regards to the certificate I will ensure that this is sent to you immediately. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Yes our charity was very happy with the service”

Helpful Report

Posted 4 years ago

It is very rewarding to hear that you were happy with the service you received. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Very good service, lovely gentleman who carries out the work. Excellent that the company reminds you that your testing is due.”

Helpful Report

Posted 4 years ago

We are more than happy that you were pleased with the service you received and we look forward to contacting you when you are next due. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Excellent & efficient first-class service.”

Helpful Report

Posted 4 years ago

It is lovely to see such positive feedback. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“The engineer was very good”

Helpful Report

Posted 4 years ago

Thank you and we will pass your positive comments on to the engineer. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“The tester arrived on time both mornings, introduced himself and efficiently carried out his work. This was all done with minimal impact to our work schedule.”

Helpful Report

Posted 4 years ago

We will ensure that your kind words are passed on to the engineer who will be more than pleased with them. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

UK Safety Management Reviews