UK Safety Management Reviews

Name: UK Safety Management
Rating: 4.60

4.6 Rating 1,539 Reviews

94 %

of reviewers recommend UK Safety Management

Company Reviews

Metrics

4.6

Based on 1,539 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

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“very poor. Not tested main products. Failing products without testing. Testing things that aren't plugged in”

Helpful Report

Posted 6 years ago

First of all I am very sorry that you were not happy with the service provided. However, I am pleased that after conversations with both myself and our Operations department the matter has now been resolved.RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“The price of testing quoted to us by sales team was not the price on invoice that was sent. Over £50 more! Also items listed on invoice not correct. Contacted Head Office and the price was reduced. They charge twice to test kettle and base (our previous PAT company tested as a whole item so it cannot be a legal requirement to test both and pay for both!) Only changed companies as they quoted a cheaper price, will be using our old company again next year.”

Helpful Report

Posted 6 years ago

I am very sorry that you were not happy with the initial service provided. I am aware that you have spoken to a member of our Customer Relations team and the matter has now been resolved, however, if you would like to contact me on the following number I would be more than happy to discuss the matter with you further.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Very quick and efficient. Engineer was very friendly and fitted around our busy practice and patients”

Helpful Report

Posted 6 years ago

We will ensure that your positive comments are passed on to the engineer who will be more than pleased with them.RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Have used for several years and every year we have the same issue. Date booked and instructions are to arrive within a 2hr window due to availability of equipment to be tested. Without fail they have arrived every year outside this window. I've then had to call to rearrange. After the work is completed they then hound you for payment immediately, phonecalls etc. Even before the invoice received!! Wouldn't recommend”

Helpful Report

Posted 6 years ago

First of all please accept my sincere apologies that you did not receive the level of service that we expect all of our customer to receive. It is always our main aim to ensure the appointments are carried out at the most convenient time for our customers and it is unacceptable that this was not the case for yourselves. I have passed this information on to the relevant department and I can assure you that it will be investigated further.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Very friendly and efficient. Will definitely use again.”

Helpful Report

Posted 6 years ago

We are very grateful for your kind words and we look forward to contacting you again next year.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Would definitely recommend.”

Helpful Report

Posted 6 years ago

Your positive comments and recommendation are very much appreciated.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Professional and efficient”

Helpful Report

Posted 6 years ago

Many thanks for taking the time to leave your comments.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“great service really good engineer a credit to your company”

Helpful Report

Posted 6 years ago

Your kind words will be passed on to the engineer who will no doubt be very pleased with them.Thank you very muchJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Friendly and professional staff. Great service and lovely admin team.”

Helpful Report

Posted 6 years ago

Many thanks for such positive comments.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“The engineer was very helpful and friendly. He explained all his findings and recommendations clearly with no drama. We look forward to using UK Safety Management again when our PAT testing is due. Ellen Morgan. Dockside Studios, Bristol”

Helpful Report

Posted 6 years ago

We will ensure that your positive comments in regards to the engineer are passed on to him and we look forward to contacting you again next year.Thank you very muchJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Very efficient”

Helpful Report

Posted 6 years ago

Thank you very much for taking the time to leave your positive comments.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Great Value great service and friendly staff”

Helpful Report

Posted 6 years ago

We very much appreciate your feedback and are happy that you were more than pleased with the service you received.Thank youJoanne AdamsCustomer Relations Manager 0844 800 4180

Posted 5 years ago

“Notified when pat testing due and appointment booked in advance and a reminder call closer to the time. Gentleman who came was efficient and worked in a way that caused least disruption and ensured everything was still working once he had finished. Very pleasant and friendly young man”

Helpful Report

Posted 6 years ago

We are very happy that you were more than satisfied with the overall service you received from UK Safety Management and your kind words will be passed on to the engineer who will be more than pleased with them.RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“They were quick and efficient with no disruption to the working day”

Helpful Report

Posted 6 years ago

We are more than happy that you were pleased with the level of service provided by UK Safety Management.Thank youJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Excellent service, professional and reliable.”

Helpful Report

Posted 6 years ago

Your feedback is very much appreciated.Thank you very muchJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“always provided a good efficient service”

Helpful Report

Posted 6 years ago

We are more than happy that yet again you were satisfied with the level of service you received from UK Safety Management.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“The process runs very smoothly every year, using the same engineer Carl minimises any disruption and needs little assistance from staff here on site.”

Helpful Report

Posted 6 years ago

Many thanks for such kind words and we will ensure that they are passed on to the engineer.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Quick, easy and efficient. I need PAT tests and this is my best way of getting them done every year”

Helpful Report

Posted 6 years ago

Many thanks for such positive feedback, we look forward to contacting you again next year.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Everything was done very efficiently, We made some requests with regard to what order equipment should be tested in and they were complied with.”

Helpful Report

Posted 6 years ago

Many thanks for such positive comments, we are very pleased that you were happy with the level of service provided.RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“The PAT tester did the checks courtiously, without fuss and we could leave him to get on with it, whilst we got on with other jobs. He checked with us where necessary. We were generally pleased and would use UK Safety Management again.”

Helpful Report

Posted 6 years ago

Thank you very much for taking the time to leave your kind words and we will ensure they are passed on to our engineer.RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

UK Safety Management is rated 4.6 based on 1,539 reviews