“Excellent company, very helpful salesperson, very willing to listen and provide the information required, easy order process, looking forward to receiving our new door.”
“I found the doors I wanted at a good price on the website. I received my quote back very quickly which was helpful. I needed to make a few changes and add to my order which was taken care of by the sales team. My queries were also answered with regards to door furniture. delivery times etc. Very pleased all round.”
“We have just bought three more doors from UK Oak doors as we were so pleased with our purchase of two doors some years ago. This week we were impressed by the warm welcome and excellent professionalism of the two employees we met. The service we received was excellent.”
We are so happy to have you as a returning customer and hope to work with you again in the future.
It is always nice to hear you had a warm welcome again.
Thank you for your review
“Trying to get the right combination of doors, Skirting, Architrave etc for our project (full house refurb) was proving to be a nightmare but Ross was incredibly helpful and walked me through everything. The custimer service was great.”
Hi Craig,
Yes, sometimes it can be quite tricky to make sure everything marries up and works for a big project like yours.
I will gladly pass this feedback on to Ross.
Thank you again!
“I’ve been working with Ross to complete my large order.
Ross is knowledgeable, proactive and polite deal with. His has thought about how all the components work together to ensure I get everything I need first time. And has gone looking for alternative solutions when I asked for non standard.
All round a please to deal with. Thank you.”
Hi Timothy,
We heard this project wasn't as straightforward as others, but glad you and Ross managed to come to a solution with everything and we are excited for you.
It would be great to see some pictures when all is done!
Thank you for your review.
“Just ordered my oak 6-panel victorian door. Had issues with the sizing but Ross went above and beyond to help with the problem. Look forward to receiving my door - thank you Ross”
“I’m so glad I phoned instead of completed my order online. Ross was extremely help and took complete ownership to ensure I got exactly the right items I needed at the right price. Can’t wait to get everything fitted.”
Hi Liam,
Always great to hear how our customers are getting on.
I will be sure to pass your feedback on to the team.
Thank you again and we look forward to working with you in future
Thank you for leaving us such a positive we really do appreciate it , I will be sure to pass this on to Ross and the rest of the team.
We look forward to working with you again in the future.
Thank you for leaving us such a positive we really do appreciate it , I will be sure to pass this on to Ross and the rest of the team.
We look forward to working with you again in the future.
“The oak door I bought was not suitable. I asked if I could return it. It was within the 14 days and was not used. They told me it would cost me a fortune to return the door. The customer service is terrible. They called me up and made an entirely went through an entirely different policy. Really expensive and non returnable. I would not recommend”
“Please don't believe the fake rave reviews for this company. They are a fraud. Our 'solid oak door' is actually vaneer and made from multiple layers of wood. What's more we have had to replace our door within the first year as it's not fit for purpose. Their external doors are not weatherproof and need to be shielded from the rain, which is almost impossible even our British weather. A total waste of money and poor customer service resulting in us having to get a brand new door elsewhere.”
“The doors they sell are NOT solid Oak doors and are NOT suitable for external use. They are constructed doors with an Oak veneer of about 1cm.
Read the reviews here on Google, reviews.io rather than trustpilot.com which are not very specific.
Bought two "Solid Oak Mexicano Contemporary External Door", one de-laminated and the second warped so that after it was fitted the latch would no longer work as that whole side had dropped by 2 - 4mm.
There is an A4 piece of paper delivered with each door which is basically an attempt at a waiver which they will claim you either did not read or follow the instructions properly if you do have problems.
Below are some excerpts from the "customer service" team:
Customer Service Agent: "Should the issues have been present at the time of fitting the door, this would have been noticed during the oiling process and should have been reported. However, as these doors have been in situe for some time with no issues being reported to us, we can only decipher that this happened on site once fitted."
Me: Everything happened after the doors were fitted, so how could we notice them before? The doors had three layers of oil applied, one more than they recommended. "Some time", was about 6 weeks...
Customer Service Agent: "As the doors are not covered by a porch or canopy moisture has permeated the wood causing the wood to swell and contract. I can see you have issues with the complete frame cracking due to the same issue."
Me: It is correct there is no canopy, however both doors are in extremely sheltered positions with walls on three sides (see photo attached), and the guttering and barge boards above the doors provide about 24 inches of cover. They did not specify a minimum amount of cover the canopy should provide. Also even with a canopy there will always be some moisture landing on the door at the bottom, where ours de-laminated. Our door is easterly facing so not facing the south westerly prevailing weather.
Where they mention "I can see you have issues with the complete frame cracking due to the same issue" what she is referring to is the 12 inch solid oak frame the doors are set into, worked from Oak solid oak trunks. We are of course not asking for the frame to be replaced, we're very happy with it because guess what, ITS SOLID OAK!
You pay your money and make your choice they say, but just look at how these doors are marketed on their website. "Solid Oak Mexicano Contemporary External Door" they say in the headline, 100% solid oak they shout in several places. Then in the product description they have a line that says "Our range of external doors are made from solid oak, however we do not recommend usage in exposed areas i.e. direct rain or hot sun, therefore we recommend use in sheltered areas with a porch or canopy".
Most external doors I see are exposed to rain and direct sunlight (its pretty much in the job description for a door!) which most solid oak products can cope with, so why can't these I wonder?”
“3 months and still waiting for 7 solid oak doors. First 2 firedoors were incorrect width (tried to label as firedoors!!) and now refusing to answer my calls/return calls or answer my emails and refusing all refund requests. Taking legal action to recover.”
“There are good doors, and bad doors. The rustic doors that this shop sell are extremely bad. They do not accept returns for faulty doors, as they state that such doors are 'as specified'.
Here is a description (as given in an email to me, from their support team) of what to expect:
· Filler
· Live knots/solid knots, dead knots/loose knots (must use filler if you can see through door),
· Break out
· Rough Patches (max 40% per plank)
· Superficial checks, Shake, Splits – surface only not structural
· Profound checks, shakes, splits – Can see daylight or the integrity of board is compromised (if in middle of door and can be filled, end of door can be glued)
· Grub worm holes, Pin worm holes
· Blue stain (faint, max 5% of plank)
· Burn marks, feed roller marks, chatter marks (sand if possible)
· Sap wood, rotten timber, bark (sand if possible)
The build quality will match the wood quality: The doors will be rough sawn, unhanded, uneven, with big gaps between pieces of wood, which will be pinned together with a nail gun.
Support is slow, unresponsive, and completely defensive. If you come to the shop with any other attitude, don't be offended.”
