UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.60

4.6 Rating 2,479 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff very friendly and helpful 5* Good communication. Payments are swift. The only downside is the online form which can be a little clunky. Recommended.”

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Posted 3 weeks ago

“Quick response”

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Posted 1 month ago

“Prompt response, can call them or email. Prompt payment too.”

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Posted 1 month ago

“The service is fantastic and easy to claim and on the whole the staff are friendly and helpful. Thank u.”

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Posted 1 month ago

“Good response and service”

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Posted 2 months ago

“after my initial application for a cash benefit plan was "lost" online because of technical difficulties, Sara was quick to respond providing me with a hard copy application form which he then processed and backdated to my initial application.”

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Posted 4 months ago

“Nicola, was polite and courteous in answering my questions. I am very happy with the end result.”

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Posted 5 months ago

“Happy with the prompt service for increasing my service level. However I was initially told the claim could be made 6 months after the service date, when the paperwork states 3 (which is what I understood anyway).”

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Posted 5 months ago

“great communication, really quick to get back to me with my enquiry. I would have given 5 stars if all comms could have been electronic. Having to complete a printed off copy of a change form should not be necessary with today's technology.”

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Posted 5 months ago

“Great service, well designed, with quick service responses, my only gripe is the difficulty of figuring out what I have claimed on and when. Specifically, I feel there should be a page where I can see my current levels of each claim.”

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Posted 7 months ago

“Responded quickly to my online enquiry to making an amendment to my policy as well as providing information on wider benefit discounts.”

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Posted 9 months ago

“They made me happy by paying my insurance claim. The six months in which we have to make a claim is great. The person whom dealt with my claim was very kind and patient. Keep up the good work. Thanks.”

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Posted 9 months ago

“Good service from Funmilola Alonge - answering all my Qs! Thank you. I just wish there was an online account where I can see things yourself, so I wouldn't have to email in. Thanks.”

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Posted 10 months ago

Dear Gemma, Thank you so much for taking the time to give UK Healthcare a 4-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a good experience with Funmi, who answered all your questions. Your kind words will be shared with her and celebrated. Once again, we genuinely appreciate your support and your valuable feedback. Warm regards, Customer Service Team

Posted 10 months ago

“Submitted my claim had an email informing me my claim had been unsuccessful as yes the health care had received my receipt but my name was not visible. So without delay I resent the relevant receipt clearly showing my name to Deborah, within an hour had an email to say it had now been resolved the money would be in my bank within 5 days. Thank you Deborah”

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Posted 10 months ago

“This is a fantastic service it's just a pity the online portal doesn't work! I've tried on numerous occasions to upload a jpeg file and it says invalid format then converted the jpeg to a pdf format and still won't accept the upload. This needs sorting as otherwise a very good service when phoning customer serbices the lady was able to help me sort my refund really quickly. I usually receive within a couple of weeks. Sometimes in less time than that”

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Posted 10 months ago

“helpful service from Debra Grimshaw”

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Posted 10 months ago

Dear Liz, Thank you so much for your four-star rating of UK Healthcare! We truly appreciate your feedback and are glad to hear that you had a positive experience with our services. We are delighted to know that you found our service helpful, especially from Debra Grimshaw. Our team strives to provide the best assistance possible, and your kind words serve as an affirmation of our efforts. Once again, thank you for taking the time to share your thoughts. We value your support and look forward to serving you even better in the future. Best regards, Customer Service

Posted 10 months ago

“Deborah extremely helpful responding to my query re an apparently unprocessed claim. Quick and efficient with a followup email afterwards. She explained about the backlog of emails (I was still awaiting a reply to two emails). Would be Five Stars, if only UK Healthcare could find a way, when responding to claims submitted, to give the Heading of the claim as well as giving it a number (eg Osteopathy, Chiropody etc). Would make keeping track of our various submissions much easier”

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Posted 11 months ago

“Great service”

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Posted 11 months ago

Thank you so much for giving UK Healthcare a 4-star rating! We truly appreciate your feedback. We are delighted to hear that you had a great experience with our services. Kind Regards Customer Service Team

Posted 11 months ago

“I rang to check something about my claim and whilst on the phone the advisor completed my claim which I was very grateful for. All I would say is that when you reply to an email you should get an automated response to acknowledge receipt. If I’d had that then I wouldn’t have even needed to call”

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Posted 11 months ago

“Very happy nice service with good advisors that explain everything clearly and understandable”

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Posted 1 year ago

Dear Roy, Thank you so much for your 4-star rating and positive review of UK Healthcare! We really appreciate your feedback and are thrilled to hear that you are a happy and satisfied customer. Once again, we greatly appreciate your support and hope to continue serving you with exceptional Customer services. Warm regards, Customer Service Team

Posted 1 year ago

UK Healthcare is rated 4.6 based on 2,479 reviews