UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.60

4.6 Rating 2,479 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very helpful to elderly who do not totally understand the internet”

Helpful Report

Posted 5 days ago

“Seems there's mixed reviews here. I'll pass judgment when I need it claim.”

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Posted 2 weeks ago

“Some peace of mind towards the costs of dental treatments. However unsure of how the claim system works!”

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Posted 1 month ago

“3rd attempt to have acknowledgement of satisfactory receipts. I sent in 3 documents, but part of 2024 not visible. i.e. only 2 showing, although full date visible on other document!! 2nd attempt, same document blurry! 3rd document OK. I felt that my claim was being challenged as all information was visible!!”

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Posted 4 months ago

“Thank you for your prompt reply you did indeed reimburse me on the said date and I do apologise for my mistake thank you again”

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Posted 5 months ago

“Quick response to contact. But lack of communication to advise cannot make a claim, I shouldn't have to chase what is happening to a claim after providing requested information.”

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Posted 6 months ago

Dear Paul, Thank you so much for taking the time to provide us with your valuable feedback on UK Healthcare. We really appreciate your feedback and it truly means a lot to us. We strive to prioritize customer satisfaction and ensure that our healthcare services meet the needs and expectations of our customers. our apologies, communication has fell short on this occasion. If there is ever anything we can assist you with or if you have any further questions or concerns, please don't hesitate to reach out to us. Our dedicated team is always here to help. Once again, thank you for your constructive feedback, We will take it on board and aim to communicate more effectively Warm regards, Customer Service team.

Posted 6 months ago

“I like the policy that we have with UK Healthcare however we are reliant on having to make contact to ask when the benefit renews, this can some times take days & several emails. It would be best if we could see this information on our account - make it more customer focussed - self service freeing the staff up to help customers who have genuine queries. Thanks”

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Posted 8 months ago

“Twice I have provided all that I received from my opticians. Receipt and details of sight test. Twice I have been unfortunate with my claim.”

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Posted 8 months ago

“- you response time and quality of service has been good.”

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Posted 9 months ago

“The people I have dealt with have always been polite and helpful. I think it is a good scheme and value for money. I find it a bit complicated and dont quite undersand how it works . I dont claim online . Recently put a claim in and didnt get a full payment just one claim was allowed. I decided to follow it up via telephone and was advised that I had not included a full receipt for physiotherapy just the till receipt. However had not had any communication regarding the claim so could have missed out on £88 payment. As a retired member we need our refund and we need the system to be as uncomplicated as possible especially if our memories are not that great . Leaving this feedback as requested to ensure the service is responding .”

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Posted 9 months ago

“I've been trying to make my dental claim for the last few weeks, I sent my receipts by email but then was told they couldn't open them ,wrong format.I have sent by post due to not been able to change format. I feel for the people that aren't good with technology 😕.”

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Posted 1 year ago

“Some claims are not paid out as you require a referral letter from your doctor. This is extremely difficult to get from a doctor as they are only seeing patients who require urgent attention. The whole point of private care is to be seen quicker than the NHS, so the system of being referred by a doctor before going private is useless at times. As a result, some benefits are being lost year on year. This is just madness. I can barely see a doctor never mind ask him to do a referral letter for holistic therapies. I know I am not the only person that feels like this. UK Healthcare need to update their policies or loose clients to other Healthcare providers.”

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Posted 1 year ago

“After several emails, phone calls, submitting evidence I finally received confirmation of my successful claim after ONE MONTH.”

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Posted 1 year ago

“My initial experience with my first claim was difficult to say the least. However I did speak with Deborah Morley who was professional and sorted out my issues. I only wish I had spoken to her initially so I could have given a higher star rating. Thank you Deborah.”

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Posted 1 year ago

“Highly recommend this policy which i have had for more years than i care to remember. Customer service and in particular Carl are first class they are friendly , helpful and efficient.Great value for money with increasing dental bills.A no brainer .”

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Posted 1 year ago

Thank you so much for taking the time to share your feedback about UK Healthcare. We truly appreciate it! We are delighted to hear that you had a positive experience with our services. We strive to provide exceptional customer service. Please know that if you ever require further assistance or have any questions, we are here for you. Feel free to reach out to our dedicated team, and we will be more than happy to help in any way we can. Warm regards, Customer Service Team

Posted 1 year ago

“Quick fast service You need to register your child before any claim is made for them even if it is within the 6th month time frame for the claim as per the rules for the policy holder”

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Posted 1 year ago

Thank you so much for taking the time to share your feedback on UK Healthcare! At UK Healthcare, our top priority is providing excellent care and support to our customers. We continuously strive to offer the highest level of service, ensuring our customers feel valued and well taken care of. Thank you once again for your wonderful feedback, and we look forward to serving you in the future! Warm regards, Customer Service Team,

Posted 1 year ago

“Very good customer service my query was resolved quickly and efficiently.”

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Posted 1 year ago

“It was so easy to put my claim in. Also the quick reply.”

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Posted 1 year ago

“Thankyou Andrew for proceesing the claim so quickly.Anytime ive phoned or e mailed they have always been helpful at dealing with what ive enquired for & very quick at sorting it out.Very professional & considerate.”

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Posted 1 year ago

“I have always found the service I have received very satisfactory. However I am currently receiving dental treatment over three appointments at a total cost of £306.80, given the amount I paid £100 after the first visit and submitted my claim for this amount which has been refused untill all the treatment is complete. I feel that as I have paid the £100 I should be reimbursed.”

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Posted 1 year ago

UK Healthcare is rated 4.6 based on 2,479 reviews