UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.60

4.6 Rating 2,479 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

Write Your review

Tell us how UK Healthcare made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took several attempts to submit my claim. Never had so much trouble before when submitting a claim Very disappointing service”

Helpful Report

Posted 2 weeks ago

“The company makes it so hard to make a claim. I had dental treatment and submitted a claim with the relevant information and receipts and they said they can’t pay because the invoice is outstanding, but it’s not outstanding because I’ve paid it and sent them the receipt with all the relevant information on it. Also have to wait 3 months of contact lenses orders until you can make a claim to get money back. I also don’t think the value of money spent is worth it, I’ve paid £132 a year to only gain £130 worth of savings for dental and eye care, so it would have actually worked out cheaper if I’d just paid for the dental and eye care myself.”

Helpful Report

Posted 3 weeks ago

“Attended dental appointment a week ago and have tried twice already to submit claim for refund of dental charges Have just sent off again as keep being told submission not been received As I am a Senior Citizen who has to pay upfront and in full for dental work I am disappointed that it is proving so difficult and taking so long to even submit my claim and that I shall now have to wait even longer for my money to be reimbursed The customer service from UK Healthcare seems to be getting worse and worse”

Helpful Report

Posted 3 weeks ago

“Cannot deal with claims through a continued portal to refer to notes corresponding to individual claims.”

Helpful Report

Posted 1 month ago

“I initially made a claim online but as I heard nothing back and the policy number was unable to be verified, I printed and posted a claim form together with the original receipt. I still had no acknowledgment. So today I spoke to Mark Shaw who told me emails had been sent to me tell me I needed a receipt with my name on it. Nowhere on the claim form does it say that is required, only that it had to be the original receipt. To add to the confusion, the email address you had on file was incorrect. It wasn’t just old but was never correct.”

Helpful Report

Posted 7 months ago

“I did cancel my direct debit a while ago and an advisor called to ask why. I explained that since I had taken out the policy I was paying out more on the policy than my dental care. She advised me to have my teeth cleaned every 3 months and this would justify the payment. I have had my teeth cleaned recently and you have now said it cannot be paid as it is for private treatment. I wasn’t asking for the full payment just the NHS charge to be refunded but I was told no it can’t be done as was for private treatment. I cannot have the NHS clean due to being very sensitive and I was paid for the private one assuming the cost of the NHS one would be refunded. I am very unhappy with this and I will be cancelling my policy.”

Helpful Report

Posted 7 months ago

“I had great service from the admin team, and I was contacted pretty quickly after I submitted my claim. The main issue is the pre existing element within the contract. I went for a general check up with my dentist. I was then told that it would be recommended that I have two fillings, but was not deemed as urgent. I coincidently received notification about this health provider through unison ,and took out the policy. I then contacted my dentist to get the treatment done - post policy, but I have been told that my claim cannot be processed as the pre treatment examination took place before I took out the policy. I don't think this policy is for me, as its unlikely that I will be having further treatment for a while. So I've decided not continue with this.”

Helpful Report

Posted 8 months ago

“My dentist took it upon themselves to send the claim form directly. The form has my name the date of treatment and the amount paid. The form was stamped with surgery’s signature and my signature. You asked for a receipt which is fair enough but common sense dictates that the information on the form was sufficient to prove I had paid.”

Helpful Report

Posted 9 months ago

“I must have been very lucky with healthcare insurance when I worked for the Civil Service....no quibbling about practitioners and lists or only paying part of what I'd been charged for a treatment. I have also not before had a health insurance 13 week probationary period (3 Months) during which you are not allowed to claim for anything. I will not be re-insuring with UK Healthcare when renewal is due.”

Helpful Report

Posted 10 months ago

“I have been to my dentist a few times more than usual in the last 6 months or w and was charged 70 odd pounds on each visit, I submitted what I thought was the relevant paperwork for each claim, but have not received any repayment as per my membership details, I have in the last few days complained via email and have been given a refund of half of what I’d paid ! I’m seriously considering changing my insurance provider.”

Helpful Report

Posted 10 months ago

“Having been a member of Westfield health for a number of years where the customer service was excellent I am somewhat unhappy with the customer service delivered by UK healthcare. I took out dental cover some months ago and have never received a welcome pack in the post as promised when I signed up. I queried this when wanted to make a claim and hadn’t received a policy number as required on the claim form. When I contacted UK healthcare I was unhappy at the implication that I must’ve received the welcome pack as it was despatched by them and I therefore must be mistaken. When I was passed on to another person they were also insistent that I must’ve received the welcome pack - I hadn’t and when I insisted that I hadn’t they eventually said they would send me another pack in the post. I still have not received it despite an e mail dated 14 March assuring me that a pack would be sent. When I made a claim for some dental treatment, I was contacted by e mail and asked to provide additional in formation. Once I received this from my dentist I forwarded it to UK healthcare, I received an automatic reply but to date haven’t received any information as to whether or not the information I submitted is satisfactory.”

Helpful Report

Posted 11 months ago

“On line claim system doesn’t recognise my policy number, reply to emails poor, no details sent about allowances left or how the rolling claim period works. A detailed update needs to be sent after each claim.”

Helpful Report

Posted 1 year ago

“It’s difficult to make a claim. The software is really clunky. Also, it’s not good value anymore as NHS dentists are now only seeing patients every 12 months. I’m considering cancelling this policy.”

Helpful Report

Posted 1 year ago

“Customer service is shocking slow at responding to emails, not one claim or request happens first time, it really feels that they stalling to paying at every occasion.”

Helpful Report

Posted 1 year ago

“My employer failed to register me on the correct level of cover. Been on lower level of cover for 2.5 years with no way of knowing what level of cover had been registered - no notification from employer or UK Healthcare. UK Healthcare made aware incorrect level of cover at same time claim was made. Paid out on claim for eye test and glasses at incorrect level despite being registered on correct level all within 30 days of original claim made. Disappointing. No way to check on your ‘account’ what level of cover registered, claim limits, what claims have been paid out and what balance on claim limit is. Clunky process and system for making claims.”

Helpful Report

Posted 1 year ago

“I asked 2 questions and only 1 was answered.”

Helpful Report

Posted 1 year ago

“Joining the scheme hasn't been smooth!Despite several attempts my on line Application Form would not submit.I then submitted an email copy.I waited in vain for an acknowledgement, which I didn't receive until I contacted UK Healthcare. I was told a welcome pack had been posted - this has yet to be delivered! I see my cover started 14 days ago. I hope that should I need to claim in future the process will be more efficient than that received so far!”

Helpful Report

Posted 1 year ago

“When I submitted a claim I received a reply from Craig Mathews indicating that I would not be eligible because i was not covered for private dental work under the English Banding 1,2 and 3 even though it was clear on my claim form that I was Scottish and had the treatment in Scotland AND by the NHS, I even invited him to contact my dentist. He failed to respond to my email so had to phone him and was quite curtly told' your refund is in your bank', no apology at all for his error. He said that he had sent me an email explaining this but I have never recieved it.”

Helpful Report

Posted 1 year ago

“Not experiencing help regarding my claim. Have now emailed twice (last time this morning - Saturday 25/11) because I no response first time. I still don't really know which part of my claim is not acceptable. I answered the questions, added two receipts etc.”

Helpful Report

Posted 1 year ago

“Declined claim due to date error on their system, for two consecutive claims. No apology and had to chase them for updates as response time very slow. Eventually paid out but only after chasing them. Service has gone downhill, was not this bad before!”

Helpful Report

Posted 1 year ago

UK Healthcare is rated 4.6 based on 2,479 reviews