UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.62

4.6 Rating 2,331 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Customer Advisor was rude when I phoned about my claim, kept quoting terms and conditions to me and was totally unsympathetic when I tried to explain”

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Posted 7 months ago

“Great service”

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Posted 8 months ago

Thank you so much for giving UK Healthcare a 4-star rating! We truly appreciate your feedback. We are delighted to hear that you had a great experience with our services. Kind Regards Customer Service Team

Posted 7 months ago

“Really helpful and quick response given by Mark in customer service. Even when I know I've asked the same question before! My dental cover helps me know trips to the dentist aren't quite as scary as they could be :-)”

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Posted 8 months ago

Thank you so much for your glowing 5-star rating of UK Healthcare! We sincerely appreciate your feedback and are delighted to hear that you found our services helpful and efficient. We'll make sure to pass on your kind words to Mark from our customer service team. He will be thrilled to know that his quick response made a positive impact. We take pride in providing excellent customer service and ensuring that all your inquiries are promptly addressed. Warm regards, Customer Service Team

Posted 7 months ago

“I rang to check something about my claim and whilst on the phone the advisor completed my claim which I was very grateful for. All I would say is that when you reply to an email you should get an automated response to acknowledge receipt. If I’d had that then I wouldn’t have even needed to call”

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Posted 8 months ago

“Always prompt service from Sara Leathley when actioning our monthly new starters, leavers and address changes.”

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Posted 8 months ago

“Invisible and generally avoid paying claims. No register of certified providers, making it a complete lottery on whether or not you will be able to make a successful claim. Even when you find a provider, individuals within the practice may result in a refusal to pay out. A disgraceful service to be honest.”

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Posted 8 months ago

“Only gave 1 star as I can not give 0 stars. The company will not pay out 2times if you have 2 policies. Surely if you pay for 2 policies you should be able to claim for each polic/”

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Posted 8 months ago

“Prompt, clear answer to my enquiry from Mark, customer service advisor.”

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Posted 8 months ago

“Customer service has been excellent! Very valuable benefits”

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Posted 8 months ago

“I always get swift responses to any questions I might have... great service.”

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Posted 8 months ago

“Excellent, swift customer service by Deb Grimshaw today - thank you!”

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Posted 8 months ago

“Does that mean I have to re-submit this claim again?”

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Posted 8 months ago

“Brilliant communication, I had a problem with my claim application was advised immediately within 3 hours and resent the info and was sorted within 2 days ,cannot fault the service and value for money let's face it communication is paramount with any service good/bad news at least you know what's going on”

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Posted 8 months ago

“Excellent customer service especially as I encountered a few problems sending receipts. Advisor (Mark) very helpful and informative. Hopefully my dental receipts will be received and my refund issued asap.”

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Posted 8 months ago

“Great and easy to use benefit, swift process from upload to claim. Sara Leathley is really helpful and supporting.”

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Posted 8 months ago

“Emailed Sara Leathley as I needed copy paperwork, as always a very speedy response, very happy.”

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Posted 8 months ago

“Declined payment due to error by dentist , who put 23 instead of 24. despite emailing and calling ( never answered ) no one has bothered to get back to me”

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Posted 8 months ago

“Would only benefit those who are not working.”

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Posted 8 months ago

“Everything was processed quickly and Deborah was excellent in keeping me informed Thankyou”

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Posted 8 months ago

“Great service and speedy processing of claim.”

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Posted 8 months ago

UK Healthcare is rated 4.6 based on 2,331 reviews