UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.62

4.6 Rating 2,331 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“I rang the help/claims line as I couldn't upload proof / receipt to the form on the website. She suggested I sent an email which I did, and received acceptance very shortly afterwards. Thanks for your help and efficiency.”

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Posted 1 year ago

“fine the insurance try to avoid paying at every claim , it becomes hard work and not worth the hassle.”

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Posted 1 year ago

“Sara Leathley is the point of contact that i have for UK Healthcare and she has always been nothing but helpful. She is approachable, friendly, and always replies to my queries very quickly.”

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Posted 1 year ago

“Thank you to Andrew Clegg for the support getting the Healthcare Cash Plan in place and for delivering sessions across our sites. And to Sara Leathley for getting our employees accounts setup. Good support provided”

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Posted 1 year ago

“Debra Grimshaw advised and helped me make an amendment to my policy. She was very patient and professional at all times and I’m really grateful for advice. Debra is obviously an asset to your organisation.”

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Posted 1 year ago

“Nothing much to say”

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Posted 1 year ago

“The service I received from Carl Strickland was great I would highly recommend him”

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Posted 1 year ago

“The service provided from Sara Leathley has been amazing. She is very quick and responsive. Very highly recommended.”

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Posted 1 year ago

“Thank you Andrew Bevins for helping me make a dental claim. I appreciated your guidance and the way you helped me make a claim. Many thanks Caroline”

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Posted 1 year ago

“Deb Grimshaw responded to my email very quickly and efficiently, thankyou very much! Beth”

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Posted 1 year ago

“Replying back from my email was very quick and updated me on any extra information that was needed for my claim. Money goes back into account within 3 to 4 days. Great customer service.”

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Posted 1 year ago

“Outstanding Service I have just been enrolled as part of a company scheme. Sent a claim form for Optical reasons, processed within 15 mins...e mail back confirming payment. Also before hand I upgraded my package to include my family and my telephone queries were answered fully in a clear and professional manner.. Impressive so far”

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Posted 1 year ago

“Deb Grimshaw Very helpful”

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Posted 1 year ago

“Whist the payment of any claims usually happens quite quickly I think that the claim form is clumsy and I think there should be an immediate email confirmation that the claim has been received with another email when payment has been made, rather than having to check my bank account to see whether payment has been made. I also spent over an hour ones unsuccessfully trying to submit a claim, eventually ringing the help line who then told me that it was temporarily unable to receive on line claims due to a technical hitch - very frustrating! Phone and email response from the helpline has been good when contacted.”

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Posted 1 year ago

“Prompt refunds and confirmation emails of receipt of paperwork etc.”

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Posted 1 year ago

“Andrew Bevins dealt with my email query very quickly & efficiently. Excellent customer service. Thank you.”

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Posted 1 year ago

“Andrew Bevins replied to my query very quickly and gave me exactly the information I needed in his first response. Fantastic service!”

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Posted 1 year ago

“Great help from Andrew Bevin, I made my 1st ever claim on my dental plan amd Andrew advised that the documents I submitted didn't provide the right info and I asked him to clarify what I need and he told me what to ask the dentist for and email it back to him. I got the right documents from my dentist this morning and forwarded it to Andrew, a couple of hours later he responded to say my claim had been processed and I would receive the payment in 3 - 5 days. Thanks Andrew”

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Posted 1 year ago

“Sara Leathley answered all my questions quickly and helpfully, couldn't ask for a better customer experience”

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Posted 1 year ago

“Very helpful! Thank you.”

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Posted 1 year ago

UK Healthcare is rated 4.6 based on 2,331 reviews