UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.61

4.6 Rating 2,332 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,332 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always find the staff helpful and quick to respond especially Carl. Thankyou”

Helpful Report

Posted 2 years ago

“Hello, i went to my optians on monday 25th April 2022. I had to visit the options on that date and had to have increase strength of glasses. The cost was £133.20. I got £16.10 back and was confused. So i called yesterday to explain that I had seen the eye specialist at the hospital and was given different facial gel, dry eye drops and soothing eyes. For 3 weeks I felt that my face was on fire, so had to stop the ointments etc since then my eye sight got worse. Hence seeing the options and showed him what i had been given and he said i had a really bad reaction to the ointments.. I forgot I went back to get sun coverage over my glasses as they was not done originally. Then i had to get in now due to what happened to me. And now i am disappointed that i could not get my full refund for my new glasses i pick up never week. I now know that because of these reason in your clause i wiped out with the shading lasy yeat and the new glasses i will be having and again October is when my new claim starts again for glasses. It's upset me a little bit a all that was not my fault and havibg something burning and my eye sight is hard work to type or read. I thought i may just slightly be helped out. As that was my benefits money. So my spending is limited to bills coming in too. If it wasn't for the condtion i am in i unfortunatley can not get that refunded. Very disappointed for saying i have been with you guys nearly 23 years. But hay ho. Life sucks and money is less. So got to be very careful to pay my bills aswell.”

Helpful Report

Posted 2 years ago

“Prompt and super fast service. Easy to make a claim and process swift.”

Helpful Report

Posted 2 years ago

“very helpful all the way, claim fairly straight forward online.”

Helpful Report

Posted 2 years ago

“Very fast service. Spoke to Craig very helpful.”

Helpful Report

Posted 2 years ago

“Very fast service”

Helpful Report

Posted 2 years ago

“Excellent service, easy and straight forward!”

Helpful Report

Posted 2 years ago

“I took this dental plan out after being told that I can claim up to £500 per year , not what you have noted here. I don’t even understand your email nor the quotes sent So what exactly am I paying for? My dentist sent me to this dentist to have deep root canal work as she couldn’t get the root out, I assumed it came under my policy Please send me a list of what I can claim for, how often and what for Thank you Clare Maguire”

Helpful Report

Posted 2 years ago

“The customer service from Carl was exceptional, he went out of his way to ensure my refunds were processed and suited my needs accordingly!”

Helpful Report

Posted 2 years ago

“After having a stroke I was discharged 14 April 2022 I submitted the claim several times but they said it was unreadable, so I posted the claim 19 April with 2 second stamps to make sure that you received it ASAP, however I have been told that I should receive it within the next 5 working days. I feel that I have been treated appallingly considering the length of time I have being paying. I had a shoulder operation in January I received £10 other than that I have only had optical claims. After I had my operation I applied for help cleaning I was told that I would need a letter from my doctor which I got after paying £15 only to have the claim rejected.”

Helpful Report

Posted 2 years ago

“I was having problems connection Ng to the website to upload my receipts so I emailed yourselves and received a very prompt, friendly reply which contained a link for me to forward my receipts to from one of your colleagues Craig Matthews.”

Helpful Report

Posted 2 years ago

“UK Healthcare gave me excellent service and helped me through navigating a claim, would happilly use this service again. Thanks Andrew.”

Helpful Report

Posted 2 years ago

“I made a claim that got lost in the post , after a telephone conversation I was told to get another receipt and get back in touch , which i did and sent it via email and they resolved it the same day . Thank you”

Helpful Report

Posted 2 years ago

“Excellent and prompt service. Thankyou”

Helpful Report

Posted 2 years ago

“Problem resolved very quickly. Good Service. Thank you Carl”

Helpful Report

Posted 2 years ago

“I am always pleased with the communication from this company. It’s very prompt and clear- they will try and rectify any issues”

Helpful Report

Posted 2 years ago

“They liaised with my dentist for my first claim. Carl acted very quickly and kept me informed throughout.”

Helpful Report

Posted 2 years ago

“Very good customer service, issue resolved quickly.”

Helpful Report

Posted 2 years ago

“Andrew Bevin was extremely responsive to all my enquiries. Great customer service.”

Helpful Report

Posted 2 years ago

“Prompt service indeed! Thank you.”

Helpful Report

Posted 2 years ago

UK Healthcare is rated 4.6 based on 2,332 reviews