UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.62

4.6 Rating 2,404 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,404 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff resolving my invoice issue.”

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Posted 6 months ago

Thank you so much for awarding UK Healthcare with a perfect 5-star rating! We truly appreciate your kind words and positive feedback. We are delighted to hear that our staff was able to assist you in resolving your invoice issue. Providing excellent customer service is our top priority, and it brings us great joy to know that our team members were able to be of assistance to you. Thank you once again for your 5-star review and for choosing UK Healthcare! Warm regards, Customer Service Team

Posted 6 months ago

“I'm paying for denplan 25 pound a month,I'm trying to claim 20 pounds back from when a visited the dentist last week so much hassle,is it actually worth having a denplan”

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Posted 7 months ago

“It’s an absolute disgrace paying every month when my Dentist is doing his best to help me control the pain ! Yet you tell me I can’t claim as it’s classed as Private!!!!”

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Posted 7 months ago

“Very helpful and professional in dealing with a policy amendment-thank you Sara. Swift response.”

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Posted 7 months ago

Thank you so much for your fantastic five-star rating of UK Healthcare! We truly appreciate your feedback and are thrilled to hear about your positive experience. We're delighted to know that our team member, Sara, was very helpful and professional when handling your policy amendment. We understand the importance of swift responses when it comes to our customers' needs, and we strive to provide the best service possible. Once again, thank you for your kind words and for choosing UK Healthcare. Best regards, Customer Service Team

Posted 6 months ago

“very helpful staff made the claim very easy would highly recommend”

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Posted 7 months ago

Dear Frank, Thank you so much for your recent 5-star rating of UK Healthcare! We truly appreciate your feedback and kind words. We're thrilled to hear that our very helpful staff made your claim process easy and that you had a positive experience overall. Your recommendation means a lot to us, and we hope to continue providing excellent healthcare services to you and many others in the future. Thanks again for choosing UK Healthcare! Best regards, Customer Service Team

Posted 6 months ago

“The agent was very efficient and helpful. Very pleased with the service provided.”

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Posted 7 months ago

Thank you so much for your 5-star rating and positive review of UK Healthcare! We truly appreciate your feedback and are thrilled to hear that you found our staff to be very efficient and helpful. It's always our goal to deliver outstanding service, and we're glad to know that we succeeded in meeting your expectations. Thank you once again for choosing UK Healthcare, and we look forward to serving you in the future!

Posted 6 months ago

“Great customer service from the advisor, Andrew. Really helpful and patient, as I kept getting things wrong! And then processed my claim really quickly, once everything had been received correctly. Very happy to recommend.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to rate our UK Healthcare services with a fabulous 5 stars! We are delighted to hear that you had a great experience with our advisor, Andrew. Our team takes pride in providing excellent customer service and ensuring our clients' needs are met. Andrew will be thrilled to know that his assistance was helpful throughout the entire process. Once again, thank you for choosing UK Healthcare, and we sincerely appreciate your recommendation. Best regards, Customer Service Team

Posted 6 months ago

“The process from claiming and having confirmation that payment has been sent my my bank account was very fast and efficient. Well done 👌🏽”

Helpful Report

Posted 7 months ago

Thank you so much for your kind words and for giving UK Healthcare a glowing 5-star rating! We really appreciate your feedback and we're thrilled to hear that you found the process of claiming and receiving payment to be fast and efficient. We take great pride in delivering excellent service to our customers, and your satisfaction is our top priority. Thank you for recognizing our efforts, and we're glad to have had the opportunity to serve you.

Posted 6 months ago

“Easy to submit claim and contact support, great value for money.”

Helpful Report

Posted 7 months ago

Thank you so much for your outstanding 5-star rating of UK Healthcare! We truly appreciate your feedback and are delighted to hear that you found our services easy to use and that our support team was readily available. We strive to provide great value for money and are thrilled that you feel we have achieved this. Should you have any further inquiries or require assistance, please do not hesitate to reach out. Thank you once again for choosing UK Healthcare!

Posted 6 months ago

“Claims are easy to submit. Website is easy to navigate. I also had several queries regarding the policy which were dealt with quickly by Debbie Grimshaw.”

Helpful Report

Posted 7 months ago

Dear Tommy, Thank you so much for your glowing 5-star review of UK Healthcare! We truly appreciate your feedback and are delighted to hear that you found our services to be exceptional. We're thrilled to know that you found claims submission to be hassle-free and our website easy to navigate. At UK Healthcare, we strive to provide a seamless experience for our policyholders, and your positive experience reassures us that we're on the right track. Thank you once again for choosing UK Healthcare and taking the time to share your feedback. Best regards, Customer Service Team

Posted 6 months ago

“hi Had severe toothache for 5 days My dentist who i usually go with have just gone private phoned around all dentists in Taunton and surrounding area as i do not drive to try and find a NHS dentist and no one for love nor money are not taking on any more NHS patience I went back to my old dentist which cost me £255 phoned and explained to these people if they could help towards cost not all but some this was there reply after paying in for 10 years plus !!!!!!!!!!! In relation to your recent dental claim we are unfortunately unable to process this as the treatment carried out is shown as private treatment which is not covered on your policy as the terms & conditions state: “You cannot claim for any privately charged treatment undertaken or charges incurred on a private basis in conjunction with or alternative to your NHS treatment if you have the NHS Patient Plan. This includes treatment by a private hygienist working in your NHS dentist’s practice. We would advise that you ask your dentist about your treatment needs and charges before proceeding with the treatment as you cannot claim for any costs that are outside the benefits listed in the English NHS bands 1, 2 and/or 3. If you live in or are treated in Northern Ireland or Scotland, you will be reimbursed for your treatment up to the English NHS banding limits.” I hope this helps but please feel free to contact me again should you have any further queries & if you would like to leave a comment in regards to the service you have received please do so here:”

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Posted 7 months ago

“Sara & Debra are great, professional and sort any issues/respond immediately. Thanks to you both. 10/10.”

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Posted 7 months ago

“Deb Grimshaw was really helpful when I sent an enquiry and very friendly too. Thank you Deb”

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Posted 7 months ago

“Very prompt response as always.”

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Posted 7 months ago

“Very happy ✔️”

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Posted 7 months ago

“Prompt and efficient customer service received.”

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Posted 7 months ago

“Very informative and well explained correspondence from Sara Leathley.”

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Posted 7 months ago

“I had great service from the admin team, and I was contacted pretty quickly after I submitted my claim. The main issue is the pre existing element within the contract. I went for a general check up with my dentist. I was then told that it would be recommended that I have two fillings, but was not deemed as urgent. I coincidently received notification about this health provider through unison ,and took out the policy. I then contacted my dentist to get the treatment done - post policy, but I have been told that my claim cannot be processed as the pre treatment examination took place before I took out the policy. I don't think this policy is for me, as its unlikely that I will be having further treatment for a while. So I've decided not continue with this.”

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Posted 7 months ago

“I have not heard anything since I put 2 claim.s through. And that was a month ago. Not happy with the service at all and thinking of cancelling.”

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Posted 7 months ago

“I’ve been paying in this for years and now my claims are being refused- so I’m feeling totally ripped off! Not good. Why the sudden refusals ? No communication to say anything different- so I should have at least a years refund on my premiums! Not fit for purpose- feeling cheated and very angry!😡 Christine Nash”

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Posted 7 months ago

UK Healthcare is rated 4.6 based on 2,404 reviews