UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.62

4.6 Rating 2,331 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Prompt response to questions and clear answers”

Helpful Report

Posted 9 months ago

“Live in Northern Ireland paid in years , nightmare , claimed virtually nothing of them and this last £11.95 seems to be breaking their bank . I’ve 4 apps for a new denture so if I’ve trouble now I will probably need blood an stool samples to accompany the DNA test and finish with gums”

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Posted 9 months ago

“Excellent staff”

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Posted 9 months ago

“Always ready to help and deal with any questions swiftly. My only wish is that instead of posting claims we could use technology. Postage is getting quite expensive and a little unreliable. Aside this everything is find.”

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Posted 9 months ago

“Sarah responded to email, extremely quickly, and advised me on my “claim year”. Very efficient service.”

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Posted 9 months ago

“Sarah Leathley acted on my request to amend my policy extremely swiftly. A very good service.”

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Posted 9 months ago

“Since researching the best healthcare packages for me, I contacted UK Healthcare and was immediately responded to from a very helpful Sales Manager, Andrew, who gave me all the information and support I required to set up my cover. Once I had sent over my completed application form, my policy documents and confirmation were sent over that same day! Thank you”

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Posted 9 months ago

“Deborah Moray was your agent who dealt with my enquiry. I’m so grateful for her help, support and patience at what has been personally a really difficult time. She’s a credit to your organisation and if I met her, she’d get the biggest hug. Thankyou so much Deborah, UK healthcare and everyone involved.”

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Posted 9 months ago

“Service was easy to use, girl who emailed me back was a fantastic help.”

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Posted 9 months ago

“Sara Leathley is always incredibly helpful and responds very quickly, a credit to the company! ☺️”

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Posted 9 months ago

“The admin system appears to be very manual, if a change is made to your corporate contract, it doesn’t appear to have been communicated to their staff. They will reject claims, and you then need to argue this, until the person goes and checks and realises that the contract had changed and you’re actually eligible for a payout. This month they’ve been very slow to respond, I made a claim on 5th Jan and still hadn’t got the money back. I’m just getting a generic response that it’s been forwarded to some other team, then weeks of silence.”

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Posted 9 months ago

“The person who served me was brilliant and understanding. She dealt with m y issue immediately.”

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Posted 9 months ago

“Sorted out my query very efficiently.”

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Posted 9 months ago

“Having submitted a claim over three weeks ago and twice supplying the info they required l am now being asked for more info showing exactly what l have supplied. Not impressed if this is the norm every time a claim is submitted. This company is certainly not recommended ....useless.”

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Posted 9 months ago

“My employer failed to register me on the correct level of cover. Been on lower level of cover for 2.5 years with no way of knowing what level of cover had been registered - no notification from employer or UK Healthcare. UK Healthcare made aware incorrect level of cover at same time claim was made. Paid out on claim for eye test and glasses at incorrect level despite being registered on correct level all within 30 days of original claim made. Disappointing. No way to check on your ‘account’ what level of cover registered, claim limits, what claims have been paid out and what balance on claim limit is. Clunky process and system for making claims.”

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Posted 9 months ago

“Deborah Morrey delivered an efficient, professional and friendly customer service experience she was extremely helpful and promptly processed my claim.”

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Posted 9 months ago

“In reviewing this site I first have to mention that I have used this web site to attempt to use the online claim form 3 times for different claims and on every occasion it didn't work 2001 2022 and on January 2024 it is hopeless and in spite of mentioning this to operatives of the company on all occasions it still doesn't work. On this occasion I've given the 5 stars for the lady I spoke to two days ago Deborah Morrey after the site failed me again I called and got through to Deborah she told me to submit my claim to her email address and she processed it for me really quickly. A really helpful polite and caring individual well done Deborah and thanks again. Remember after you submit a claim on this site if you don't get email confirmation call them and ask if they have received it because you'll be waiting a long time.”

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Posted 9 months ago

“Maxine Pennington was very helpful….thank you Maxine”

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Posted 9 months ago

“Carl Stickland was very efficient”

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Posted 10 months ago

“As our previous Health Cash Plan provider decided to close their scheme, my wife and I spent a long time searching online for a suitable alternative. After many let downs we have eventually found and joined UK Healthcare as it provides a very similar level of cover at a very competitive price. I must congratulate the staff, particularly Andrew and Sara for the pleasant, highly competent and very efficient manner in which they have dealt with my enquiries about the scheme, and for the instant help when I experienced problems while making an online application to join. Excellent service all round - which I am sure will reflect the service we will experience in the future.”

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Posted 10 months ago

UK Healthcare is rated 4.6 based on 2,331 reviews