UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.61

4.6 Rating 2,332 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,332 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Carl has been very helpful in helping me make my claim, very prompt, good service”

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Posted 3 years ago

“It was a quick process once I managed to get a receipt back from the dentist”

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Posted 3 years ago

“I have used the service for a few years and wasn't aware they had been taken over by UK Healthcare. One problem I have had is the one when you are asked if you have the funds in your account to settle your claim, how do you do that? Other than that, I dealt with Carl recently on a couple of claims and I must thank him for his help, just what you need at the other end when you have a query! I left another health claim company after many years whilst slowly but surely they cut the percentage of the claim you got. Happy to say, these pay 100% of your claim within the limits of your claim limit!”

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Posted 3 years ago

“Craig replied to my query swiftly and very helpfully.”

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Posted 3 years ago

“Online claim on website seriously needs sorting. There is no acknowledgement that the claim has been submitted. I had to assume it had gone through and waited a few weeks to see if payment came through. It hadn’t. The same also happened over a year ago and clearly still needs fixing. So, I had to follow up with a phone call and spoke to Nicola who submitted the claim efficiently and quickly for me through email. Thank you Nicola. I would much rather do this directly with staff than to waste my time on online claims where the company claims that “Claiming is easy”.”

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Posted 3 years ago

“I submitted a claim via the portal online UK Healthcare web page for an Opticians claim and attached my receipts. Ideal, quick and convenient. I received an email back from UK Healthcare (I feel was automated) to state that they were unable to process my claim as there was not a fully completed receipt. No further explanation about what it was that was not 'fully completed.' As far as I was concerned, I had checked through the requirements stated clearly on the webpage and my receipts should have sufficed. As I had no explanation of what was missing from the receipts, I had to email to ask. I received a response (from a 'real' person this time) to say there was only one receipt provided which confirmed the date and cost but not who the treatment was for. He however said I could email him with the receipts directly. I emailed him to say it seems that one receipt out of the three had gotten through via the online system because there were definitely three I attached, but here now are my three attached. The customer service advisor was kind enough to respond to me with an email regarding information of how to attach multiple attachments online but bizarrely to then say I could not submit receipts for two different benefits 'Wellbeing' and 'Optical' and I had to submit an Optical claim again on the website. I had never submitted a claim for 'Wellbeing', so this was a mystery, only Optical, and now my receipts were no longer being accepted via email, as he had said previously they would be... So, I went back to the website to submit a second Optical claim, attaching my three receipts, as per the instructions he provided. An automated email response came back to say not accepted, again, no explanation of what evidence was missing. I found this very frustrating as I was now having to send another email to ask them for an explanation. A customer service advisor came back to confirm what was missing from the claim and was happy to accept them via email straight to her, which I did (also relieved to have this offered to me). Very quickly afterwards, I had a response to say it had been accepted. Overall, the response is quick if you submit an application which has accurate evidence for a claim. However, the email responses back seem very automated at first, not customer friendly, and not efficient. Surely the email response back to a customer should inform them immediately of reasons why the evidence is not accepted? The repeat emails backwards and forwards I therefore found very frustrating, especially when I had to wait a day or so for an email from an Advisor to explain the reasons why the receipts were not acceptable, and a few days for my resubmitted claims to be acknowledged again- an overall process dragged out longer than I think it should have been if I was provided more efficient responses to make a productive use of my time. I also think it lowers the customer service level. The Advisors were fine after the automated email responses which is why I wouldn't want to provide too low a rating.”

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Posted 3 years ago

“Craig was most helpful”

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Posted 3 years ago

“The staff are always helpful in quick problem resolution. It would be useful if there was access on the website to check the amount of claim remaining .”

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Posted 3 years ago

“Brilliant service from Carl. Process straight forward and quick. Thank you.”

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Posted 3 years ago

“Great swift service from Andrew, thank you!”

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Posted 3 years ago

“Craig offered helpful service in order for my claim to be processed.”

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Posted 3 years ago

“Great service from Craig in order to process my claim.”

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Posted 3 years ago

“Deborah was excellent helping me upload forms correctly. Payment was made quickly. No issues with service.”

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Posted 3 years ago

“Excellent and fast service from Craig”

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Posted 3 years ago

“The online form was easy to fill out and then corresponding emails where fast and efficient. Just waiting for my claim to be processed”

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Posted 3 years ago

“Very helpful service. Craig took the time to help me upload the invoice I needed. Promptly settled my claim. Thank you”

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Posted 3 years ago

“Very helpful staff, they dealt with issues quickly and politely.”

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Posted 3 years ago

“Very prompt in sorting any problems”

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Posted 3 years ago

“The phone service is excellent! I had a query which Carl was able to help me with straight away - I emailed him the correct receipt to his email, Carl emailed me back within a very short time to say it had been dealt with a the money will be in my account within 3 - 5 days! Thank you Carl !!”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

UK Healthcare is rated 4.6 based on 2,332 reviews