UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.60

4.6 Rating 2,479 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry to report that UKHealthcare have still failed to contact me with regards to a complaint I made 2 months ago This concerns a lack of clarity on my welcome letter which states my policy start date but DOES NOT state it operates a rolling program of renewal I have fallen foul of this system because I cannot access my claims history and I have no recollection of precise dates Why do they not have an easy to navigate claims history tab ? If this wasn’t a company scheme - I would return to our last provider”

Helpful Report

Posted 1 year ago

“Dreadful You can’t access your claims history and without that knowledge you are liable to be unsuccessful because you may need to wait until the policy renews itself This lack of transparency has cost me £200 - if I had waited 2 months - I would have been successful . UK healthcare - does NOT make it clear that they have a rolling programme and it was certainly not stated on my introductory letter All that was clearly printed - was my policy start date I have submitted a complaint and they haven’t even acknowledged it AWFUL”

Helpful Report

Posted 1 year ago

“Not the best service. I emailed a claim over a week ago. No confirmation emails, no notifications, no return emails.”

Helpful Report

Posted 1 year ago

“Bad experience so far. Included wife to my workplace policy and submitted three claims currently. I submitted further details on each occasion as requested but each time they require something more or different. Still waiting for claims to be honoured since beginning of January 2024. I will be cancelling wife's policy once paid.”

Helpful Report

Posted 1 year ago

“Live in Northern Ireland paid in years , nightmare , claimed virtually nothing of them and this last £11.95 seems to be breaking their bank . I’ve 4 apps for a new denture so if I’ve trouble now I will probably need blood an stool samples to accompany the DNA test and finish with gums”

Helpful Report

Posted 1 year ago

“The admin system appears to be very manual, if a change is made to your corporate contract, it doesn’t appear to have been communicated to their staff. They will reject claims, and you then need to argue this, until the person goes and checks and realises that the contract had changed and you’re actually eligible for a payout. This month they’ve been very slow to respond, I made a claim on 5th Jan and still hadn’t got the money back. I’m just getting a generic response that it’s been forwarded to some other team, then weeks of silence.”

Helpful Report

Posted 1 year ago

“Having submitted a claim over three weeks ago and twice supplying the info they required l am now being asked for more info showing exactly what l have supplied. Not impressed if this is the norm every time a claim is submitted. This company is certainly not recommended ....useless.”

Helpful Report

Posted 1 year ago

“Recently tried to make a claim, for a consultation and a scan. I did not have a GP referral letter for the consultation as could not see a GP, therefore was told by this company that they could not help me with my claim.It is ludicrous that a private policy relies on NHS documentation as the basis of a claim!! Given that alternative private health care companies do not ask for this! I have since emailed twice to ask advice about claiming funds towards the scan as no small print around this. Only be ignored and not receive a response at all, as a result of what has happened I have cancelled my level one policy and had a response from Sara regarding my now basic level policy (that my employer pays) within less than 2 working days. Clearly, sales and taking money off people is the only aspect this company is interested in. One very disappointed customer, who would not recommend.”

Helpful Report

Posted 1 year ago

“I submitted a printed receipt from our optician which gives the company name, address, date and time, receipt number, transaction number and the amount paid. Unfortunately because the receipt just says 'sales' rather than exactly what I was paying for, eg Sight test, my claim will not be processed.”

Helpful Report

Posted 1 year ago

“My experience is not good. Claiming is very difficult, slow and involves email requests for various ‘proof’ and you need to consistently chase them afterwards. The 3-5 day promise of payment follow my latest email still has not materialised after 7 days of waiting, I wish I’d gone elsewhere for my policy! Too much hassle!”

Helpful Report

Posted 1 year ago

“I am so disappointed with this service , during COVID I could not see my dentist for 2 years , and I still paid my monthly payment during this time , I have submitted 4 claims since and not been paid out on 3 ,I am going to cancel my policy and go else where , I am going to request a full refund for the time I paid during COVID and see what happens 😡”

Helpful Report

Posted 1 year ago

“You won’t pay for my dental work is ongoing from nhs dentist”

Helpful Report

Posted 1 year ago

“It's a con been paying in for 3years never claimed in that time now refusing to pay because it not a NHS dentist which it is all i wanted back was NHS costs ! don't be conned by this group they no there is no dentist taking NHS patients in Merseyside”

Helpful Report

Posted 1 year ago

“Been with this dental plan for 7 years, I put a claim in recently for work carried out 4 weeks ago and due to not having any correspondence gave the number a phone to find out my claim was rejected. I asked why there was no letter or email contact to advise me of this and was just given a brief sorry.”

Helpful Report

Posted 1 year ago

“very disappointed to have paid two years into this scheme to be told I’m not eligible to make a claim for my dental treat, cancelled immediately and never recommended this scheme to anyone .”

Helpful Report

Posted 1 year ago

“Disgraceful, change the rules as they go along”

Helpful Report

Posted 1 year ago

“I have tried to claim a refund on NHS dental work however being forced to jump through hoops and not worth it.”

Helpful Report

Posted 1 year ago

“I have always claimed for my dental treatment very quickly and smoothly but this last time of claiming they haven't processed it as the receipt from my dentist doesn't have my name on it. A card machine receipt doesn't have my name on it. The claim form sent with the receipt clearly states my name and details of the treatment received completed by the dental receptionist. I don't understand why it's a problem this time. The receipt marries up to the details date, amount claimed etc. Just don't understand.”

Helpful Report

Posted 1 year ago

“I recently posted on hear my one star review regards turning down my claim for in hospital claim for mental health. I once again bring this to the attention of anyone reading these reviews. It quite clearly states on the benefits table for ANY hospital stay. Obviously ANY doesn’t mean any. I then looked at the star rating re reviews. I think the rating claimed is clearly exaggerated, of the first 17 5 star claims, only 10 are verified reviews 7 are unverified.”

Helpful Report

Posted 1 year ago

“I took out a subscription two and a half years ago in good faith only to experience my claims being rejected by officiousness. I have therefore cancelled my subscription and recommend no other person to join the scheme which has made a considerable amount of money from me with no corresponding compassion or consideration of my claims for reimbursement. A truly dreadful waste of time and money.”

Helpful Report

Posted 1 year ago

UK Healthcare is rated 4.6 based on 2,479 reviews