UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.61

4.6 Rating 2,332 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,332 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Very efficient and helpful”

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Posted 2 years ago

“Very efficient.”

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Posted 2 years ago

“Helpful and courteous. Issue resolved quickly. Good service”

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Posted 2 years ago

“Very efficient and prompt service. My original claim was incomplete and Craig’s communication explaining what was required was excellent.”

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Posted 2 years ago

“Quick fast response in dealing with my dental claim”

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Posted 2 years ago

“The customer service Healthcare is good. There have been however some problems in the past. Twice the payment was not processed and it was only down to the good graces of the staff that they searched and found the extant claims and supported and processed them. Suggestions too about the sub-standard online claims portal. The portal does say, on submission, that a email will be sent. I have never recieved an email confirmation from UKhealthcare, and I of course check my spam box. Also the address field only allowing 30 characters is, for some addresses, far to small. I had to cut out all spaces and use a shorthand to get my address in. I'm not sure if not being able to leave a full address would affect a claim, but it should be looked into. Craig has been very helpful in the last few days, and I expect my remittance soon.”

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Posted 2 years ago

“First time claiming, customer service was very helpful and claim was dealt with promptly”

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Posted 2 years ago

“Nicola Williamson responded to my query quickly.”

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Posted 2 years ago

“Excellent customer service every time. Really quick processing time. The website is easy to use if you need to make a claim. I would recommend this company to anyone.”

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Posted 2 years ago

“The response regarding the refunding of my invoice was first class.”

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Posted 2 years ago

“Lots of coverage provided, claims are processed in just a few days and all you need is a receipt, and customer service are very responsive and helpful if they need more info to process your claim!”

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Posted 2 years ago

“My claim was dealt with efficiently and quickly. The service was excellent.”

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Posted 2 years ago

“Speedy and understanding staff that helped me with my claim professionally but in a friendly manner.”

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Posted 2 years ago

“My dentist missed the date of treatment off my receipt and I didn't notice before submitting. Andrew Bevins was really helpful in contacting me promptly to let me know and then offering to reprocess the claim for me to save me having to resubmit everything again. He let me know it was all sorted within 10 minutes of me providing the proper receipt! Excellent service - thanks Andrew!”

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Posted 2 years ago

“I was very happy with the response to my claim and cannot fault the customer service. Not best at these online claims because I am used to doing things on paper format.”

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Posted 2 years ago

“Carl and other members of staff were able to guide me through the process of making my claim with sympathetic patience.”

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Posted 2 years ago

“Helpful advice to help make my claim”

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Posted 2 years ago

“Excellent service, very quick to refund,very helpful on how to claim online,thank you for the good service”

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Posted 2 years ago

“Excellent- carl was very helpful”

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Posted 2 years ago

“I'm well pleased on how my claim was processed, staff were very pleasant on the phone and would certainly recommend the company to everyone.”

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Posted 2 years ago

UK Healthcare is rated 4.6 based on 2,332 reviews