UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.62

4.6 Rating 2,331 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Wow! Had issue uploading evidence making an online claim and via post was not appealing. Contacted customer service and, Nicola Williamson Customer Service Advisor was truly amazing! She invited me to send forms and evidence to her by email and she will progress this on my behalf, did this at 13:30 and at 16:20 the same day I had an email from her confirming claim was processed and payment will clear in my account within 3-5 days. I kid you not! Very happy customer”

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Posted 8 months ago

“Sara was a great help to me upon being appointed in my new role of People Manager. She was fast to jump on a call with me and iron out some of the details along with supporting me in engaging our team in the products more. She suggested some useful ways to track our progress too which could deliver great measurables for our senior team!”

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Posted 8 months ago

“Sara was polite, and helpful with amending the forms. informative and clear, thank you :)”

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Posted 8 months ago

“I had an issue with a claim recently, after contacting Mark at customer services, the issue was resolved in a professional and polite manner , with a email confirming the claim was now processing and the funds would be paid in 3-5 days”

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Posted 8 months ago

“Always prompt, and clear in their responses.”

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Posted 8 months ago

“I’ve been a customer for many years. Easy to use claim form and procedure. Great customer service sorting out a query I had. Thank you.”

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Posted 8 months ago

“Very prompt to respond any questions and help with any issues!”

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Posted 8 months ago

“I have been part of this scheme for many years and have never had a problem at all with claims made. I have always received payment when producing a receipt. I have also had to contact at different times to ask questions etc. and have always received a reply.”

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Posted 8 months ago

“0 stars 3 years of direct debits. No follow up. I want to reclaim all the money back. No forms sent to claim. Save your money and go private. Unison recommended this Ponzi scam.”

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Posted 8 months ago

“Very happy nice service with good advisors that explain everything clearly and understandable”

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Posted 8 months ago

Dear Roy, Thank you so much for your 4-star rating and positive review of UK Healthcare! We really appreciate your feedback and are thrilled to hear that you are a happy and satisfied customer. Once again, we greatly appreciate your support and hope to continue serving you with exceptional Customer services. Warm regards, Customer Service Team

Posted 8 months ago

“I spoke to Deborah and she was really helpful and started processing my eye test claim straight away.Very friendly and efficient service.”

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Posted 8 months ago

Dear Colin, Thank you so much for your fantastic 5-star rating of UK Healthcare! We greatly appreciate your kind feedback and recommendation. We are thrilled to hear about your positive experience with our service. It makes us proud to know that Deborah provided excellent assistance and promptly processed your eye test claim. We strive to deliver friendly and efficient service to all our valued customers. Best regards, Customer Service Team

Posted 8 months ago

“Well said Abbey.. totally agree. I did have receipt with my name, date of treatment and amount paid and still not paying. DO NOT WASTE YOUR MONEY! My employer advertised this to staff and told us all what a great scheme it is. I’ve made 3 claims at a band 1 in the last 2 years and none of them have gone through because I didn’t have a receipt with my name, date of treatment and amount paid. Most dentists do not provide this if you get NHS treatment these days and god forbid they help you with private treatments. It costs approx £10 a month and they make it as difficult as possible to make a small claim of £25 for a 15 minute check up at your dentist. Note the bad reviews before you sign up with this waste of a scheme. Biggest waste of money I’ve ever spent. I’m sure this review will go unnoticed by them but if you see this before signing up then DONT sign up! Save your mone”

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Posted 8 months ago

“What’s the point if I get my dental history before I submit bills , photographs my receipts . Might as well just pay what I would have paid without all that hassle waste of time and money”

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Posted 8 months ago

“DO NOT WASTE YOUR MONEY! My employer advertised this to staff and told us all what a great scheme it is. I’ve made 3 claims at a band 1 in the last 2 years and none of them have gone through because I didn’t have a receipt with my name, date of treatment and amount paid. Most dentists do not provide this if you get NHS treatment these days and god forbid they help you with private treatments. It costs approx £10 a month and they make it as difficult as possible to make a small claim of £25 for a 15 minute check up at your dentist. Note the bad reviews before you sign up with this waste of a scheme. Biggest waste of money I’ve ever spent. I’m sure this review will go unnoticed by them but if you see this before signing up then DONT sign up! Save your money”

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Posted 8 months ago

Dear Abbey, Thank you so much for taking the time to provide us with your feedback about your experience with us. We appreciate your honesty and value your opinion. Firstly, we would like to apologize for the inconvenience you faced with your claims. We understand that not being able to submit your claims due to the lack of necessary receipts can be frustrating that said, it is in the terms and conditions of the policy that all receipts must include your name. We do acknowledge that some dentists do not always provide full receipts as standard but they will provide one at your request. We are constantly striving to improve our services and make them more user-friendly. Your feedback is truly valuable to us, and we will take your concerns and suggestions into consideration to enhance our processes. Once again, we sincerely apologize for any frustration or disappointment you have experienced. Your review will not go unnoticed by us, and we genuinely appreciate your input. Thank you for bringing this matter to our attention and for allowing us the opportunity to address.

Posted 8 months ago

“I always receive prompt help and service from Sara. Nothing is too much trouble. Her e mails are always polite friendly and courteous.”

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Posted 8 months ago

Dear Carole, Thank you so much for awarding UK Healthcare with a fantastic 5-star rating! Your feedback is greatly appreciated, and we are thrilled to know that you are satisfied with our services. We would also like to extend a special thank you for your kind words about Sara. We are proud to have her as part of our team. Best regards, Customer Service Team

Posted 8 months ago

“They make it as difficult as possible to claim and it seems I am not alone judging by the comments below. Glitches on claim site (You can't enter dentists address). Requesting so much information it takes a good 30 minutes to claim back 25 quid. I paid for my treatment by Credit Card but they are telling me the printed receipt I have supplied is insufficient as it does not show my name (why would it - what receipt ever does!) even though I have stated that the information provided is correct. Feels like a scheme is in place to loose as many claims as possible in the hope most people will just give up.”

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Posted 8 months ago

“Absolutely fantastic service quick and efficient thank you so much 😀”

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Posted 8 months ago

“Application process was easy and our application was processed very quickly. Thank you!”

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Posted 8 months ago

Dear Dawn, Thank you so much for giving UK Healthcare a 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear that you found the application process to be easy and efficient. Our team is committed to providing excellent service. Thank you for choosing UK Healthcare! Warm regards, Customer Service Team

Posted 8 months ago

“Very disappointed and frustrated with smile assured. I’ve still not recieved my refund from a dentist trip on the 16th Feb 2024 over 3 weeks ago. I’ve been paying monthly payments for my insurance for over a year and an half and have made only 2 claims for regular dental check ups under bands 1 for treatment. The claims portal doesn’t appear to work as I submitted my claim 3 times and they apparently still haven’t recieved it. I had to email the enquiries email to get any response and that has then gone ignored. I’ve submitted my receipt and screen shot of my bank statement to prove my payment as apparently they need your name on the receipt to prove it’s you? But my dentist just gave me a receipt for the treatment that was band 1. There is no communication, emails go ignored. I have called and emailed in order to get through to anyone and get passed through to different numbers, only to be told someone will get in contact. I get one email saying they need a name on the receipt to prove it’s me and after I send the photos again it has still gone ignored. I know it’s only £25.80 but what am I paying for if refunds arent processed? Very disappointed with the customer service so far and lack of support, forcing me to ring and email various contacts just to get ignored. I have another dentist trip today for preventative measures as Im going to work on a cruise ship for 9 months and want to make sure my teeth are in good health, but I’m already dreading the process of claiming this back. Very disappointed with the service so far and feeling scammed :(”

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Posted 8 months ago

“On line claim system doesn’t recognise my policy number, reply to emails poor, no details sent about allowances left or how the rolling claim period works. A detailed update needs to be sent after each claim.”

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Posted 8 months ago

UK Healthcare is rated 4.6 based on 2,331 reviews