UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.62

4.6 Rating 2,404 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,404 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“£35:50 a month and not covered for ear wax removal. Disappointed? Yes I am.”

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Posted 8 months ago

“Ive only just put my 1st claim in today and after a slight hicup its sorted 😊 Many thanks Jeremy coombs”

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Posted 8 months ago

“Sara Leahtleu has been most helpful in quickly responding to queries and assisting with the on-boarding to the plan and understanding how to make claims in a stressful time, so has been much appreciated.”

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Posted 8 months ago

“Very prompt response”

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Posted 8 months ago

“The agent I spoke to was polite, knowledgeable and very helpful”

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Posted 9 months ago

“Honestly this is not worth the hassle”

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Posted 9 months ago

“This is a fantastic service it's just a pity the online portal doesn't work! I've tried on numerous occasions to upload a jpeg file and it says invalid format then converted the jpeg to a pdf format and still won't accept the upload. This needs sorting as otherwise a very good service when phoning customer serbices the lady was able to help me sort my refund really quickly. I usually receive within a couple of weeks. Sometimes in less time than that”

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Posted 9 months ago

“I have been to my dentist a few times more than usual in the last 6 months or w and was charged 70 odd pounds on each visit, I submitted what I thought was the relevant paperwork for each claim, but have not received any repayment as per my membership details, I have in the last few days complained via email and have been given a refund of half of what I’d paid ! I’m seriously considering changing my insurance provider.”

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Posted 9 months ago

“The customer service team were super helpful after my claim was missed.”

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Posted 9 months ago

“Very helpful and informative”

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Posted 9 months ago

“Each time I put a claim in I am told it cannot be paid as it is private. It’s a waste of money.”

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Posted 9 months ago

Thank you for taking the time to provide us with your valuable feedback regarding your experience with UK Healthcare. We truly appreciate your efforts in letting us know about your concerns. Firstly, we would like to extend our sincere apologies for the inconvenience you faced when your claims were rejected on the basis of being considered private. We understand how frustrating it can be when expectations are not met and we regret any inconvenience caused. it may be that the policy you have currently does not meet your current needs. If you are able to contact our customer service team and provide your policy details. A member of staff can discuss the limitations of the policy with you and help you confirm that the policy is sutiable for your current needs. Once again, we genuinely appreciate your feedback and thank you for bringing your concerns to our attention. Best regards, Customer service team

Posted 8 months ago

“Deborah actually tesolved my claim issue spending as much time as was necessary. She was very pleasent and understanding too.. a credit to the company.”

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Posted 9 months ago

Thank you so much for your amazing 5-star rating of UK Healthcare! We truly appreciate your kind words and are thrilled that you had such a positive experience with us. Deborah is indeed a valuable asset to our team, and we're delighted to hear that she was able to resolve your claim issue efficiently and with utmost dedication. Her pleasant and understanding nature is a true credit to our company. We're grateful for your trust in our services, and if you ever need assistance in the future, please don't hesitate to reach out. Thanks again! Customer Service team

Posted 9 months ago

“Never claimed before - first claim …. Email sent saying refused as apparently not covered although my receipt was for NHS dental treatment Protege Will look into this Cancelled my policy with immediate effect - paid into this for years for absolutely nothing Basic dental work carried out as well !”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with UK Healthcare. We sincerely apologise for the inconvenience and frustration you have faced with regards to your first claim. It is deeply concerning to hear that your claim was refused despite having a receipt for NHS dental treatment. We understand how important it is to have coverage for necessary treatments, especially when you have been paying into the policy for years. If you are able to contact our customer service team and provide your policy details a member of staff can investigate the claim and we will do our best to resolve the issues you have encountered. Best regards, Customer Service Team

Posted 8 months ago

“Nicola W was very helpful in resolving the issue I was having trying to submit an online claim. When the suggestion didn't work, obviously due to an IT issue, either with me or elsewhere she took ownership of the problem. It was resolved quickly and I was updated the next day accordingly. A refreshing approach and attitude, something I rarely experience these days. Well done and thanks.”

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Posted 9 months ago

Dear Alan, Thank you so much for taking the time to give UK Healthcare a 5-star rating. We greatly appreciate your positive feedback! We are especially glad to hear that Nicola was able to assist you with your online claim issue. We are proud of our team for their commitment to providing exceptional customer service. Thank you once again for your kind words and for choosing UK Healthcare. We look forward to serving you in the future. Best regards, customer service Team

Posted 9 months ago

“I would l like to say a big thank you to Nicola Williamson customer service adviser for being very efficient and professional in dealing with me. I communicated with her on the telephone and also via email I had a response from her the following morning which is great.”

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Posted 9 months ago

Thank you so much for taking the time to provide us with your outstanding 5-star rating for UK Healthcare. We greatly appreciate your positive feedback and are thrilled to hear about your experience. We would also like to extend a big thank you to Nicola Williamson, our dedicated customer service adviser, for her exceptional efficiency and professionalism in assisting you. It is wonderful to know that she was able to effectively communicate both over the telephone and via email to address your concerns. Once again, thank you for your kind words and for choosing UK Healthcare. We look forward to serving you even better in the future. Warm regards, Customer Service Team

Posted 9 months ago

“The customer advisor was really helpful, prompt reply and informative.”

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Posted 9 months ago

Dear Imran, Thank you so much for your enthusiastic 5-star rating of UK Healthcare! We're thrilled to hear that you had such a positive experience with our services. Your kind words about our customer advisor being helpful, providing prompt replies, and sharing informative insights truly warmed our hearts. We appreciate your feedback and look forward to serving you in the future. Best regards, Customer Service Team

Posted 9 months ago

“The lady today was excellent Friendly and efficient and has resolved the delay Thanks”

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Posted 9 months ago

Thank you so much for your five-star rating of UK Healthcare! We greatly appreciate your positive feedback and are thrilled to hear about your excellent experience. We are delighted that the lady you interacted with today was friendly, efficient, and successfully resolved the issue. Best regards, Customer Service Team

Posted 9 months ago

“Delt with Deborah morrey when ringing up very friendly very helpful lovely woman , and very fast payment for dental work”

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Posted 9 months ago

Dear Nichola, Thank you so much for taking the time to give UK Healthcare a 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear about your experience with us. We're delighted to hear that your interaction with Deborah Morrey was nothing short of exceptional. We'll be sure to pass on your compliments to her, as she'll be delighted to know that she made a positive impact on your journey with us. Once again, thank you for choosing UK Healthcare and for sharing your wonderful review. We look forward to being of service to you in the future. Warm regards, Customer service team

Posted 9 months ago

“Very helpful contact with Deborah Morrey Now twice”

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Posted 9 months ago

Dear Peter, Thank you so much for your amazing 5-star rating of UK Healthcare! We greatly appreciate your kind words and are thrilled to hear about your positive experience. We are also delighted to know that you had a very helpful contact with Deborah Morrey not just once but twice. Our team is committed to providing exceptional service and it's fantastic to see that Deborah has been able to assist you effectively. Thank you once again for your support and for choosing UK Healthcare. We are always here to help and look forward to serving you in the future. Best regards, Customer service team

Posted 9 months ago

“helpful service from Debra Grimshaw”

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Posted 9 months ago

Dear Liz, Thank you so much for your four-star rating of UK Healthcare! We truly appreciate your feedback and are glad to hear that you had a positive experience with our services. We are delighted to know that you found our service helpful, especially from Debra Grimshaw. Our team strives to provide the best assistance possible, and your kind words serve as an affirmation of our efforts. Once again, thank you for taking the time to share your thoughts. We value your support and look forward to serving you even better in the future. Best regards, Customer Service

Posted 9 months ago

UK Healthcare is rated 4.6 based on 2,404 reviews