UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.61

4.6 Rating 2,332 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,332 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Very quick and comprehensive response to my query by Nicola. Thank you!”

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Posted 1 year ago

“Needed to change my name on policy, query was dealt with by Mark within an hour, very efficient service,”

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Posted 1 year ago

“Lightning quick response for my query about when my cover renews for optical allowance, thanks Craig”

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Posted 1 year ago

“I had sent the wrong form for my claim and received an email in order to resolve it. Everything dealt with promptly by Nicola.”

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Posted 1 year ago

“Process of my claim was effortless”

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Posted 1 year ago

“Excellent, payment received promptly .”

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Posted 1 year ago

“My 83 year old wife has had two spinal decompression operations. A doctors referral letter stating the she will need periodic Reflexology treatment to help with the pain. The referral letter also stated that her condition will only deteriorate as she gets older. Because the referral letter is dated 2014, Uk healthcare are now saying that Referral letters must be renewed every two years. This means she will have to pay a doctor to re write the same letter. This is just not acceptable.”

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Posted 1 year ago

“Answered the query very promptly and got the information I required. Thank you!”

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Posted 1 year ago

“I would like to thank the Customer Service Advisor for his efficient and prompt responses to emails when a recent dental claim was pended for further information and will shortly be processed.”

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Posted 1 year ago

“From the moment I first telephoned to join the scheme I have been treated with kindness, politeness and lovely service. All staff have been most responsive, and my claims have so far been dealt with without fuss. (With regard to the question below about how we communicated, I include both telephone and email; however it was not given as an option to tick both).”

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Posted 1 year ago

“Quick, easy and efficient processing my claim. There was a small query which was resolved and I received my claim without any further delay by Craig. Thank you.”

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Posted 1 year ago

“Works well no complaints from me”

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Posted 1 year ago

“The initial response received from a member of staff confirmed that they would process the request. However, the latter part of their email stated that they were unable to process the claim. It would appear that the use of template wording is not sufficiently reviewed prior to sending out responses, as I can only assume that I received part of someone else's email reply at the end of my email. Not very professional. There also seems to be some disconnect between the human and automated side of this organisation. I submitted my shop receipt and till receipt yesterday and, today, was advised that they were unable to pay out because they had not received both parts of the receipt. I have not used this service before and, so far, am not overly impressed by the level of service; it appears that your systems do not synchronise well with the humans in your organisation. I would have awarded three stars but, for what should be such a simple process, I have experienced unnecessary complications.”

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Posted 1 year ago

“They were prompt in replying to my query. They are always very efficient.”

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Posted 1 year ago

“After sending in a claim, Nicola emailed to say not all the information was there. I sent the information but did not receive payment. After a phone call this was quickly rectified. Thanks”

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Posted 1 year ago

“Always excellent service and quick payment.”

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Posted 1 year ago

“Excellent service quick and easy”

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Posted 1 year ago

“Excellent service off Andrew.”

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Posted 1 year ago

“Problem with my receipt not being in full. Craig dealt with the matter after I had sent a new full receipt . It was my fault that I had forgotten to request a full receipt on leaving the chiropodists and I thought details of payment would have sufficed. However all dealt with quickly and professionally in the end , thank you.”

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Posted 1 year ago

“Quick to respond”

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Posted 1 year ago

UK Healthcare is rated 4.6 based on 2,332 reviews