UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.62

4.6 Rating 2,331 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted the company with regards to my dental plan and a payment that had not been processed. The customer service representative was extremely helpful, knowledgeable and friendly. She gave me her direct email so I could send the documents to her to enable her to process my claim. My claim was completed the next day. Excellent customer service.”

Helpful Report

Posted 7 months ago

“Great customer service and support, and easy to navigate site.”

Helpful Report

Posted 7 months ago

“Having been a member of Westfield health for a number of years where the customer service was excellent I am somewhat unhappy with the customer service delivered by UK healthcare. I took out dental cover some months ago and have never received a welcome pack in the post as promised when I signed up. I queried this when wanted to make a claim and hadn’t received a policy number as required on the claim form. When I contacted UK healthcare I was unhappy at the implication that I must’ve received the welcome pack as it was despatched by them and I therefore must be mistaken. When I was passed on to another person they were also insistent that I must’ve received the welcome pack - I hadn’t and when I insisted that I hadn’t they eventually said they would send me another pack in the post. I still have not received it despite an e mail dated 14 March assuring me that a pack would be sent. When I made a claim for some dental treatment, I was contacted by e mail and asked to provide additional in formation. Once I received this from my dentist I forwarded it to UK healthcare, I received an automatic reply but to date haven’t received any information as to whether or not the information I submitted is satisfactory.”

Helpful Report

Posted 7 months ago

“Sara was quick and efficient”

Helpful Report

Posted 7 months ago

“Deborah extremely helpful responding to my query re an apparently unprocessed claim. Quick and efficient with a followup email afterwards. She explained about the backlog of emails (I was still awaiting a reply to two emails). Would be Five Stars, if only UK Healthcare could find a way, when responding to claims submitted, to give the Heading of the claim as well as giving it a number (eg Osteopathy, Chiropody etc). Would make keeping track of our various submissions much easier”

Helpful Report

Posted 7 months ago

“Emails were answered promptly and staff provided very helpful advice and replies.”

Helpful Report

Posted 7 months ago

“I was sent an email from Mark Shaw in customer services on Thursday evening at 17.17pm stating that he needed more proof of my surname. I felt this was an assault because I work for Hammersmith & Fulham and have been with your organisation for a long time. For him to question who I am was very upsetting. This has now been sorted by Nicola whom I found extremely helpful. She even sent me an email stating when I would receive my claim. Thank you Nicola”

Helpful Report

Posted 7 months ago

“The lady I dealt with from UK Healthcare was really helpful, professional and caring. I was struggling to download receipts and she made the claims process so much easier for me.”

Helpful Report

Posted 7 months ago

“Very helpful and a pleasure to talk to. Thank you”

Helpful Report

Posted 7 months ago

“Very quick and prompt response to add my child to policy by Sara Leathley.”

Helpful Report

Posted 7 months ago

“Efficient and friendly service delivery - thank you so much to Debra G and Sara L!”

Helpful Report

Posted 7 months ago

“Thank you for your patience and quick, efficient reply.”

Helpful Report

Posted 7 months ago

“Very quick response from Sara Leathley to upgrade my policy and add my child.”

Helpful Report

Posted 7 months ago

“Fast and helpful”

Helpful Report

Posted 7 months ago

“Quick, useful and friendly response”

Helpful Report

Posted 7 months ago

“very speedy response from Sara Leathley who added my children to my policy”

Helpful Report

Posted 7 months ago

“Excellent and fast communication :)”

Helpful Report

Posted 7 months ago

“Very poor communications. They are meant to respond within 2 days - they took 20 days in a recent case. Claims are often refused - but they don't detail they need certain information in a specific way in the T&C's - just generally frustrating to deal with!”

Helpful Report

Posted 7 months ago

“Prompt and professional support. All procedures very simple and straightforward.”

Helpful Report

Posted 7 months ago

Dear Olena, Thank you so much for your wonderful 5-star rating of UK Healthcare! We truly appreciate your feedback and are thrilled to hear that you found our services quick and we are grateful for your kind words. Thank you again for choosing UK Healthcare. Warm regards, Customer Service Team

Posted 7 months ago

“Great Service and a big thanks to Sara Leathley for adding my children tot he policy very quickly”

Helpful Report

Posted 7 months ago

Thank you so much Brendan for giving UK Healthcare a stellar 5-star rating! We're thrilled to hear about your positive experience with our service. We're especially grateful to Sara Leathley for swiftly adding your children to the policy. Great service indeed! Your feedback means a lot to us, and we appreciate you taking the time to share it. Kind Regards Customer Service Team

Posted 7 months ago

UK Healthcare is rated 4.6 based on 2,331 reviews