UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.60

4.6 Rating 2,479 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didnt get my bill paid”

Helpful Report

Posted 1 year ago

“Cant inderstand why the claim has been refused. My name and details of treatment are on the form along with the cost. What more do you need?”

Helpful Report

Posted 1 year ago

“So far not had good experience with some dental form application claims, finding it a bit confusing and not straightforward.”

Helpful Report

Posted 1 year ago

“The initial response received from a member of staff confirmed that they would process the request. However, the latter part of their email stated that they were unable to process the claim. It would appear that the use of template wording is not sufficiently reviewed prior to sending out responses, as I can only assume that I received part of someone else's email reply at the end of my email. Not very professional. There also seems to be some disconnect between the human and automated side of this organisation. I submitted my shop receipt and till receipt yesterday and, today, was advised that they were unable to pay out because they had not received both parts of the receipt. I have not used this service before and, so far, am not overly impressed by the level of service; it appears that your systems do not synchronise well with the humans in your organisation. I would have awarded three stars but, for what should be such a simple process, I have experienced unnecessary complications.”

Helpful Report

Posted 1 year ago

“Quick, prompt service”

Helpful Report

Posted 2 years ago

“Claims came through easily when I eventually figured out how to submit them, but it is really hard to find out any information from the documents they send you. How to claim is hidden in one of the documents, and not linked to on the website. You do not get sent the breakdown of what amounts are covered by your level of cover, you have to go back to the Apply Now page to find out what you are paying for. You don't get confirmation emails when claims are submitted or paid, and I can't find a record anywhere of what claims I have made. There doesn't seem to be any kind of user portal where all your information is kept for easy access. I can't even find my policy number because it wasn't included on my confirmation letter. Everything is set up to make it as difficult as possible to work out if you are getting value for money. After my next claim I will be leaving and choosing another service.”

Helpful Report

Posted 2 years ago

“Their online form is not up to much, and as I am a long standing member (5digit membership) the online form would not accept my submission (needs a 6 digit number). Receipts appear attached when sending them yet I receive e mails suggesting no receipt is attached. One receipt was rejected as not having enough info (ie my name on it and date of receipt) which was patently wrong. In all, it takes too long and too much inefficiency to process claims.”

Helpful Report

Posted 2 years ago

“We have been paying this insurance for over 6 months and when we put our first claim in for £23 we were told we had to provide proof of our last checkup before the insurance started which we did then proof we actually attended and that we completed any treatment advised. I've been back to the dentist twice this week whilst trying to work. I'm not sure it's worth it to be honest.”

Helpful Report

Posted 2 years ago

“What you actually needed from me was at the bottom of the email, with a lot of other information at the top which you already had. Please put what you actually need at the top of the email, this is easier for someone with PTSD to know exactly what they need to do. thanks”

Helpful Report

Posted 2 years ago

“Refused a claim for hospital day patient despite me send a copy of the hospital discharge sheet. I cannot be bothered to waste time over a £10 claim. Our previous provider had a much better website and paid claims quickly and without a fuss.”

Helpful Report

Posted 3 years ago

“Online claim on website seriously needs sorting. There is no acknowledgement that the claim has been submitted. I had to assume it had gone through and waited a few weeks to see if payment came through. It hadn’t. The same also happened over a year ago and clearly still needs fixing. So, I had to follow up with a phone call and spoke to Nicola who submitted the claim efficiently and quickly for me through email. Thank you Nicola. I would much rather do this directly with staff than to waste my time on online claims where the company claims that “Claiming is easy”.”

Helpful Report

Posted 4 years ago

“Used UK Healthcare for about 3 years now. Generally speedy with claims and staff normally very helpful. The negative is there complicated claims system which is designed to limit the amount of claims you have and you have no way of knowing as and when you claim, as there is no way on their website to see your claims history.”

Helpful Report

Posted 4 years ago

“Sent two claims together. Only got payment for one by cheque! Although I had submitted my bank details. I'm not sure how they could have only received one claim when both were sent together. Had to resubmit with my bank details again - now I have to follow up to make sure they have everything this time. Very Inconvienient trying to get to the bank during my lunch hour as the closest is in the city centre and impossible to get to and back within that time, plus whatever time it takes for the cheque to clear.”

Helpful Report

Posted 5 years ago

“Poor layout of claim form/process, usually take longer than 8 working days to pay a claim and sometimes had to resubmit claim as they said didn’t get it first time of submission (online). They then double your premiums if you claim too many times even if you are still in your entitlement limits! 2 stars given as they are no better or worse than other similar health insurance companies I have used in the past.”

Helpful Report

Posted 6 years ago

“Very poor communication, I have found that the staff are not always clear on what is needed to claim. The claim form is long with all the contact details you fill in but no one ever contact you if there is an issue with your claim. I find this attitude from staff very upsetting and stressful. It is so easy for them to collect my premiums so why make it so difficult for me to claim back what you’ve promised. I will be making the 4th attempt on the same claim with no fault of mine but incompetence of staff who don’t give a toss”

Helpful Report

Posted 6 years ago

“Very poor online claims. Unable to view historical claims therefore making it hard to determine what benefits are still available.”

Helpful Report

Posted 7 years ago

UK Healthcare is rated 4.6 based on 2,479 reviews