UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.60

4.6 Rating 2,479 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

Write Your review

Tell us how UK Healthcare made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointed that after years of paying monthly for a dental plan the one time I actually pay for a filling it is rejected because I chose a white filling. Not even the NHS equivalent to the filling is paid and all you receive is a blunt response from customer service.”

Helpful Report

Posted 5 months ago

“You cant apply on linecto claim dental. I wasnon phone for two and half hours. Lady not helpful she had children shouting at the back. Dhe kept ssying to me i have finished work st 4.45 pm . And asked me to call in the morning. I spoke to debbie to day she said lines close at 5pm not 4.45pm. I then had to call back again dpoke to Debbie and mark it very good excellent service from them . I wasted my phone bill just to submit a claim on setsl.”

Helpful Report

Posted 5 months ago

“have now sent 2 claim forms to the wrong address and no claim(s) rec'd due to the fact that the address on THEIR claim form is INCORRECT .. but UK HEALTHCARE/PROTEGO did not bother to inform me the address had changed????? .. despite the fact this is the 2nd time ... why no info when the 1st was not rec'd????”

Helpful Report

Posted 5 months ago

“Appalling customer service called three times and just rings out”

Helpful Report

Posted 5 months ago

“Waste of time-small-print nonsense. No thanks.”

Helpful Report

Posted 5 months ago

“I have always had a very stressful time claiming from my policy. I have always sent receipts with my claims and always had queries even tho it’s from the same dentist. I’m beginning to think it would be easier saving up. I dont know whether your programme would be be better updated”

Helpful Report

Posted 5 months ago

“I emailed requesting a hard copy if T&C's to be posted to my home address as I do not have facilities to print them off I wanted a hard copy so I could read them closely and always have a copy. All I received was an email with the T&Cs attached. Not what I wanted hence the one star review”

Helpful Report

Posted 6 months ago

“They will say anything to get out of paying an absolute ridiculous service.”

Helpful Report

Posted 6 months ago

“Very first claim made in July and I still haven't received payment 3 months later.”

Helpful Report

Posted 6 months ago

“I had placed a claim on 22-09-2023 My dentist last 2 examination wason 39-04-2023 and 11-07-2023last examination My Bridge could not be fixed My normal dentist was away for long time Waited long eventually was allocated a new dentist.who started my treatment for New dentures,had gum disease treatment, tooth extraction where I had bridge sitting on.waited long .my claim was for £281:60 been put off saying send statement again as in and again. Been pushing me back forward on off .last resort told me my claim not within time frame given was 6 months due to COVID. Am very disappointed as have been contacting my union too.nothing was resolved?”

Helpful Report

Posted 6 months ago

“Yes not working”

Helpful Report

Posted 6 months ago

“Rejected a claim for something that happened after becoming a member. Kept saying it was tied to something else, when it clearly wasn’t. I was being treated for replacement fillings that I was not claiming for. Fractured a crown between those appointments but after I became a member so they rejected it. Took my money but wouldn’t fulfil their obligations.”

Helpful Report

Posted 6 months ago

“Total joke to get a claim paid. You fill in the form and send your bill showing every bit of information and they require and they reject the claim saying they don't have enough information. Happens every single time that I try to claim.”

Helpful Report

Posted 6 months ago

“I send photos from my smart phone no iPhone, they can not open..... just pdf format.....shame”

Helpful Report

Posted 6 months ago

“Too much chasing around to get further proof of visits I'm better off just cancelling and just paying for my treatments”

Helpful Report

Posted 6 months ago

“Absolutely a joke and a bunch of liars”

Helpful Report

Posted 6 months ago

“When we know there is a national shortage of NHS dentists it makes no sense that paying for a dental insurance doesn’t cover you for private treatment!”

Helpful Report

Posted 6 months ago

“shocking service change rules and policies detail without updating customers and even when you send all relevant info for a claim they choose not to see it, prelonging payments at every opportunity.”

Helpful Report

Posted 7 months ago

“Because I can’t claim via email or online . I have to print it off fill it out post it . We are in 2024”

Helpful Report

Posted 7 months ago

“The NHS dental plan does not offer value for money. We have cancelled the policy as we pay £25 a month and have only claimed twice and they rejected a claim for some treatment. £300 per year for only a couple of small claims (dental check ups) is definitely nit value for money.”

Helpful Report

Posted 8 months ago

UK Healthcare is rated 4.6 based on 2,479 reviews